Dorn's Specialized Transport

Dorns Towing received a call from [redacted] on Oct 7th around 7:30am asking for Road side service for her driver’s truck that had broken down on the side of the Interstate with some kind of clutch or transmission problemI explained to her that we do not provide Road-side service, we only provide towing servicesShe said that she would need a tow then I explained to her that our truck and driver were working another call and it would be a few hours before we could assist her with a towI also gave her the number to a road-side service company to maybe assist in the time beingI was contacted back around 10am by Mrs [redacted] saying that the police were making her driver move the vehicle from the Interstate and that he would be driving to the next exit to a truck-stop to see if they could repair the truckThe truck-stop shop told the driver that they could not repair the truck, and then the driver called me to let me know that he still needed the tow to Dumfries, VAThe driver was very hard to understand since he had a very heavy Middle Eastern accent and I really could not understand what he was saying was wrong with the truckI dispatched one of our experienced heavy haul drivers and when he arrived, he tried several methods to remove the drive-shaft from the truck but the bolts would not come out and this could have been from the age and poor shape the truck was inThe tow driver spoke with the driver of the truck and explained to him the situation and told him that he could start the truck, put it in neutral and release the brakes and the truck would free roll while being towedThe driver of the truck agreed and they headed towards Dumfries without any issuesWhen the tow driver was about mile from the Dumfries exit, he noticed some smoke coming from under the towed truckHe pulled over immediately to find out what the problem was and could not find anything visibly wrong The driver of the truck told the tow driver that he thought that the brakes on the trailer were locking up, so the tow driver unhooked the trailer airlines from the tractor and hooked up the trailer to the tow truck air supplyWhen the truck arrived at the repair yard, the tow driver tried to collect for the tow however the truck driver just walked awayDuring this time, Mrs [redacted] called me and told me that we had damaged the transmission on the truck and that she would put the driver of the truck on the phone via 3-wayThe truck driver kept saying that he does not know anything about how to tow trucks or work on them but that our driver broke his transmissionI explained to both of them that our driver tried to get the driveline removed but the bolts had seized up & he could not get them removedI explained to both of them that our driver explained to the truck driver that if the driver started the truck, put it in neutral and released the brakes, the truck would roll free & the truck driver agreedI told Mrs [redacted] that I did not feel that we did anything to harm the transmission on the truck that wasn’t already damaged from the years of useI asked her to have her mechanics take the transmission to a certified transmission shop and have them put in writing that improper towing was the reason for the transmission failure Mrs [redacted] asked me if we would pay for the new transmission if the report said it was our faultI explained to her that we would review the information and let her know our positionOn Oct 8th, Mrs [redacted] sent me some information on removing the driveline for towing [redacted] s and said that the driveline is required to be removed for towing, which we understand that they suggest to remove the driveline on a truck that does not run due to the air-system not working and the clutch/transmission being run off of a pneumatic systemThis type of move is and customary within the transport industry due to so many variables in truck equipment conditions and equipment configurations Mrs [redacted] also said that they were sending the transmission out that day to Trans Axle for inspection; this e-mail was sent around noon on Oct 8thOn Oct 9th around noon, Mrs [redacted] sent me a Sales Quote from Trans Axle in Springfield, VA that had in the description lines of the parts “unit was towed while drive shaft still inacted”, then it listed all the parts and prices with labor to replace a transmissionI tried to call Mrs [redacted] but did not get an answer, so I sent an e-mail response back letting her know that this was not a written report from Trans Axle showing that the transmission failure was due to the vehicle being towed incorrectly and that I needed a written report from them stating thisI have not heard back from her since this e-mail was sent to her I had one of our old insurance companies call me and tell me that Mrs [redacted] had contacted them to get paid for a new transmission that we had damaged on her truckOur insurance company for our Heavy Hauling which has nothing to do with our towing division was also contacted by Mrs [redacted] I explained to the agent what had transpired and that I was waiting on the written statement from Trans Axle, he agreed that I needed that information before I could move on to with the insurance companyI have not spoken to nor received any electronic communication from Mrs [redacted] since Friday Oct 9th around noon It seems that she has not gotten what she wanted from Trans Axle, so she is trying other avenues to have us replace her transmission on a year old truck that was towed due to transmission/clutch issues to start withWe have had to tow trucks like this in the past due to the drivelines not coming apart and we have never had any issues with anything breaking.Here are the issues that I am having with this particular incidentThe tractor that was towed is a [redacted] , which puts the truck at years old & well over 500,milesThe driver was broke down due to transmission issues or clutch issues and then it was driven miles and around a truck stop yard with these critical issuesMrs [redacted] has yet to get me a written report from Trans Axle stating that the transmission was damaged during towing.In conclusion, we feel that Mrs [redacted] ’s Truck most definitely had transmission and or clutch issues when she called to have the unit movedHer driver continued to drive the vehicle after it had failedWe took all necessary and customary procedures to protect her vehicleMrs [redacted] elected to have the vehicle towed that distanceThere are numerous repair shops much closer that could have repaired her vehicleBefore the vehicle was unloaded, she was attempting to blame someone for her responsibilitiesWe understand that she is frustrated that her vehicle was out of service however we had nothing to do with the reason that it failed as the years in service and the mileage undoubtedly played a large role in the failure

Dorns Towing received a call from *** *** on Oct 7th around 7:30am asking for Road side service for her driver’s truck that had
broken down on the side of the Interstate with some kind of clutch or
transmission problemI explained to her that we do not provide Road-side
service, we only
provide towing servicesShe said that she would need a tow then
I explained to her that our truck and driver were working another call and it
would be a few hours before we could assist her with a towI also gave her the
number to a road-side service company to maybe assist in the time beingI was
contacted back around 10am by Mrs*** saying that the police
were making her driver move the vehicle from the Interstate and that he would
be driving to the next exit to a truck-stop to see if they could repair the
truck. The truck-stop shop told
the driver that they could not repair the truck, and then the driver called me
to let me know that he still needed the tow to Dumfries, VAThe driver was
very hard to understand since he had a very heavy Middle Eastern accent and I
really could not understand what he was saying was wrong with the truckI dispatched
one of our experienced heavy haul drivers and when he arrived, he tried several
methods to remove the drive-shaft from the truck but the bolts would not come
out and this could have been from the age and poor shape the truck was inThe
tow driver spoke with the driver of the truck and explained to him the
situation and told him that he could start the truck, put it in neutral and
release the brakes and the truck would free roll while being towedThe driver
of the truck agreed and they headed towards Dumfries without any issuesWhen
the tow driver was about mile from the Dumfries exit, he noticed some smoke
coming from under the towed truckHe pulled over immediately to find out what the problem was and
could not find anything visibly wrong The
driver of the truck told the tow driver that he thought that the brakes on the
trailer were locking up, so the tow driver unhooked the trailer airlines from
the tractor and hooked up the trailer to the tow truck air supplyWhen the
truck arrived at the repair yard, the tow driver tried to collect for the tow however
the truck driver just walked awayDuring this time, Mrs*** called me and
told me that we had damaged the transmission on the truck and that she would
put the driver of the truck on the phone via 3-wayThe truck driver kept
saying that he does not know anything about how to tow trucks or work on them
but that our driver broke his transmissionI explained to both of them that
our driver tried to get the driveline removed but the bolts had seized up &
he could not get them removedI explained to both of them that our driver
explained to the truck driver that if the driver started the truck, put it in
neutral and released the brakes, the truck would roll free & the truck
driver agreedI told Mrs*** that I did not feel that we did anything
to harm the transmission on the truck that wasn’t already damaged from the
years of use. I asked her to have
her mechanics take the transmission to a certified transmission shop and have
them put in writing that improper towing was the reason for the transmission failure
Mrs*** asked me if we would pay for the new transmission if the report
said it was our faultI explained to her that we would review the information
and let her know our positionOn Oct 8th, Mrs*** sent me
some information on removing the driveline for towing ***s and said
that the driveline is required to be removed for towing, which we understand
that they suggest to remove the driveline on a truck that does not run due to
the air-system not working and the clutch/transmission being run off of a
pneumatic systemThis type of move is and customary within the
transport industry due to so many variables in truck equipment conditions and
equipment configurations Mrs*** also said that they were sending the
transmission out that day to Trans Axle for inspection; this e-mail was sent
around noon on Oct 8thOn Oct 9th around noon, Mrs***
sent me a Sales Quote from Trans Axle in Springfield, VA that had in the description
lines of the parts “unit was towed while drive shaft still inacted”, then it
listed all the parts and prices with labor to replace a transmissionI tried
to call Mrs*** but did not get an answer, so I sent an e-mail response
back letting her know that this was not a written
report from Trans Axle showing that the transmission failure was due to the
vehicle being towed incorrectly and that I needed a written report from them
stating thisI have not heard back from her since this e-mail was sent to her
I had one of our old insurance companies call me and tell me that Mrs
*** had contacted them to get paid for a new transmission that we had damaged
on her truckOur insurance company for our Heavy Hauling which has nothing to
do with our towing division was also contacted by Mrs***I explained
to the agent what had transpired and that I was waiting on the written
statement from Trans Axle, he agreed that I needed that information before I
could move on to with the insurance companyI have not spoken to nor received
any electronic communication from Mrs*** since Friday Oct 9th around noon It seems that she has not
gotten what she wanted from Trans Axle, so she is trying other avenues to have
us replace her transmission on a year old truck that was towed due to
transmission/clutch issues to start withWe have had to tow trucks like this
in the past due to the drivelines not coming apart and we have never had any
issues with anything breaking.Here are the issues that I am having with this particular
incidentThe tractor that was towed is a ***, which puts the
truck at years old & well over 500,milesThe driver was broke down
due to transmission issues or clutch issues and then it was driven miles and
around a truck stop yard with these critical issuesMrs*** has yet to
get me a written report from Trans Axle stating that the transmission was damaged
during towing.In conclusion, we feel that Mrs***’s Truck most
definitely had transmission and or clutch issues when she called to have the
unit movedHer driver continued to drive the vehicle after it had failedWe
took all necessary and customary procedures to protect her vehicleMrs
*** elected to have the vehicle towed that distanceThere are numerous
repair shops much closer that could have repaired her vehicleBefore the
vehicle was unloaded, she was attempting to blame someone for her
responsibilitiesWe understand that she is frustrated that her vehicle was out
of service however we had nothing to do with the reason that it failed as the
years in service and the mileage undoubtedly played a large role in the
failure