Dorney Park & Wildwater Kingdom

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, Dorney Park never contacted me via email or phone to resolve any issueThey did not state that they would resolve any credit to my daughter but I will try Regards, [redacted] ***

[A
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough it should be noted that, to my knowledge, I have not received any messages or phone calls in relation to this incident from Dorney ParkI tried multiple times to reach security and the administrative assistant in order to find a resolution to this matter
Regards,
*** ***

June 11, 2015Dear *** ***I am sorry to hear that your daughter was told to throw out her factory sealed water bottlesThat statement by our staff is inconsistent with our policyThe appropriate department has been notified and the policy will be reviewed with their staff.I apologize your
daughters day was negatively impactedPlease send me a copy of the receipt for the water she was stopped from bringing into the parkIf a receipt is not available please provide me with a reasonable estimate and we can issue a refund to you.Again, I am sorry for the confusion with our beverage policy and thank you for brining it to our attentionWe try to help allguests while they are at the Park so they can full enjoy their dayI am hopeful your family will visit us again for a better experience.Best regards,Kelly D.Administrative Assistant to the General Manager

Your patronage is important to us and we would like you to have the opportunity to fully enjoy the ParkYou will receive an email confirming tickets to return to the Park before Labor Day Kelly DAdministrative Assistant to the General Manager

This guest was contacted multiple times by Dorney Park and was supposed to meet a manager to resolve the issue on their next visit and he never showed up Kelly ND***Administrative Assistant to the General ManagerDorney Park & Wildwater KingdomCedar Fair
Entertainment Company

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I feel that I provided sufficient evidence that the park is advertising without clear guidelines and is relying on employees to relay all of the possible restrictions to the advertisement in which employees admitted to overriding the system to allow for situations as I had. The advertisement allows for a large amount of confusion that the normal patron could not discern without asking for extensive details.  An advertisement should not take 20 minutes of discussion with guest services and to figure out the math for the base price plus the upgrade as to which tickets are part of the deal and which are not. The wording is misleading since it states the same thing as the previous year however the restrictions have changed. Without anything posted to alert customers, we are forced to accept what an employee thinks is a restriction without any evidence that it truly is, even when in discussion, the wording used to describe the deal does not match the sign ("starting at" vs "only").  I feel that it is a poor job on the marketing side for not seeing the potential confusion, as there obviously has been with the admission of the previous overrides this season. It is for these reasons, and all those originally listed in my complaint that I reject the response. I wouldn't have filled out a Revdex.com complaint if I thought the previous discussions were sufficient.  
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, Dorney Park never contacted me via email or phone to resolve any issue. They did not state that they would resolve any credit to my daughter but I will try.
Regards,
[redacted]

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although it should be noted that, to my knowledge, I have not received any messages or phone calls in relation to this incident from Dorney Park. I tried multiple times to reach security and the administrative assistant in order to find a resolution to this matter.
Regards,
[redacted]

For rain check and refund request's we direct all Guest's to provide us their contact information and barcodes on our website directly. We take these requests on a case by case. We are going to contact the Guest using the information provided. Best Regards,Patrick S[redacted]Admissions...

ManagerDorney Park & Wildwater Kingdom

It is the position of Dorney Park & Wildwater Kingdom at the Season Pass Upgrade promotion has been clearly defined to Ms. [redacted] on multiple occasions. We say "See Guest Services for details", which she did. Restrictions apply to some of our deeply discounted products, such as the Bring A Friend...

ticket that Ms. [redacted] was trying to use toward the purchase of a Season Pass. When Ms. [redacted] contacted us in June we offered her our then lowest price available. She declined that offer and it is no longer available.Best regards,Kelly D[redacted]Dorney Park & Wildwater Kingdom

This guest was contacted multiple times by Dorney Park and was supposed to meet a manager to resolve the issue on their next visit and he never showed up Kelly N. D[redacted]Administrative Assistant to the General ManagerDorney Park & Wildwater KingdomCedar Fair Entertainment Company

This guest was called multiple times by security. Her pass will be valid after Labor Day 2015. no refund will be given. Kelly *. D[redacted]Administrative Assistant to the General ManagerDorney Park & Wildwater Kingdom[redacted]

June 11, 2015
Dear [redacted]
I am sorry to hear that your daughter was told to throw out her factory sealed water bottles. That statement by our staff is inconsistent with our policy. The appropriate department has been notified and the policy will be reviewed with their...

staff.I apologize your daughters day was negatively impacted. Please send me a copy of the receipt for the water she was stopped from bringing into the park. If a receipt is not available please provide me with a reasonable estimate and we can issue a refund to you.Again, I am sorry for the confusion with our beverage policy and thank you for brining it to our attention. We try to help allguests while they are at the Park so they can full enjoy their day. I am hopeful your family will visit us again for a better experience.
Best regards,
Kelly D.Administrative Assistant to the General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, Dorney Park never contacted me via email or phone to resolve any issue. They did not state that they would resolve any credit to my daughter but I will try.
Regards,
[redacted]

Review: I complaint to guest services in regards to my complaints and they did not do anything about it.Desired Settlement: I want a full refund.

Consumer

Response:

I paid $20 for a locker rental and I was unable to use it, and when I complaint to the customer service, they say they cannot do anything for me.

I paid total of $82.97 for the park entry and I was unhappy with the service and the customer service would not take my complaint.

I spend total of $102.97 in Dorney Park and I am very unhappy with the services I received and the reps at customer service would not help me in any kind of way.

I am seeking Revdex.com help for a manger at the business to call me back.

Business

Response:

{Please see attachment.}

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As of 07/30/2013, I have not received a refund. And the refund needs to be in amount of $82.97 (amount I paid for the park) + $20 (locker rental), which makes it a total of $ 102.97.

Regards,

Business

Response:

{Please see attachment.}

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

This is exactly why I filed a complaint with the

Revdex.com, because no one has even taken my complaint and they don’t even know why I was

requesting a full park refund.

Review: To whom it may concern:

My family attended Dorney Park and Wild Water Kingdom on June 21, 2012. We contacted the Information Center at [redacted] prior to our visit to inquire whether or not our daughter, [redacted] would be able to ride the attractions at Dorney Park, especially the roller coasters, with an arm cast. At that point, the operator said that as long as she could fit the cast in the ride appropriately, she would be able to ride the rides. Therefore, her father and I decided to bring her, her brother, her cousin, and her grandmother for the trip. After arriving at the park, I attempted to take [redacted] on the Hydra and discovered that she would not be allowed to ride any of the roller coasters in the park, even though she could fit in the coaster appropriately and restrain herself. Had I known that she would not be able to ride these attractions, we would not have attended the park because the other two children did not meet the height requirements for these coasters (even though we had to pay full price for their admission because they were 48" tall). I went to guest services and spoke to [redacted], the guest services supervisor who had me fill out a guest complaint form and gave me the guest comment voicemail number of [redacted]. I have not received any type of response from either my guest complaint form or the voicemail I left on the number I was given on 6/21/2012. I then proceeded to contact Dorney park via three different emails on 7/21/12. The emails were to [redacted] and [redacted]. Between leaving voicemails, filing the complaint form, and the emails - I have received no response.Desired Settlement: I am asking for a full refund of my family's admission fee because I was mis-informed that my daughter would be able to participate in all the attractions at the park. I am displeased with having to pay full price for 2 children because they were 48" tall and they could not ride all the rides in the park. They were too short to ride the roller coasters - if I am paying full price for them, they should be able to participate in all the attractions. I am also displeased in the inability of the supervisor to give me a refund at the the park, which requires extra work on all our parts to resolve this conflict. And I am certainly displeased in the lack of attention taken in this matter. I took the extra step to confirm that my daughter would be able to ride the rides and cannot help that I was ill informed. I am also displeased with the complete lack of response of the company to this matter.

If you would like to speak to me about this matter, please contact me at [redacted]. I am requesting a refund for $245.94 in the form of a check addressed to myself - [redacted] and sent to my address: [redacted]. I have attached a scan of the receipt for your reference.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and while I am not completely satisfied with the outcome I will accept [redacted]'s offer. We will be visiting the Allentown, PA area in June of 2013 and may be able to make time to use the tickets and vouchers. I appreciate your time and [redacted]'s time in resolving the matter.

Regards,

Review: I came to the park with about 13 teenagers on Sunday Oct 6, 2013 so I spent a lot of money on entry into the park while in the park my nephew was scared and he ran and he fell and hit his head the employee said to him oh well he shouldn't been running no one stop but strangers to render aide not one employee asked was he okay he was crying and hysterical I receive a follow up phone call and the employee tells me he will have a talk to all his employess about this and he apologized we are talking about a child who was injured no complimentary anything for the rudeness, lack of sympathy, or the time it took for us to fill out a complaint and the fact we had to leave early cause he had a slight headache so all the money on entry went down the drain do to the inconsiderate employees of dorney park I am ashamed by there actions

Business

Response:

October 25, 2013

Revdex.com of Metro Washinton DC & Eastern Pennsylvania 50 West North Street Bethlehem, PA 18018-5789

Dear [redacted]:

We have no record of the guest in complaint ID [redacted].

November 11,2013

[redacted] 50 West North Street Bethlehem, PA 18018

Dear **. [redacted]:

Please have **. [redacted] contact me directly at [redacted] so I can help her. Best regards,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

because I went and filed a complaint at customer service pertaining to the incident and in fact someone called me about this incident from dorney park saying the behavior of your staff is unacceptable and that they would be speaking to all staff now I need to get a lawyer involved since dorney park wants to play like this incident never happened

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I want to file a complaint against Dorney park @ [redacted], PA [redacted]. My family and I visited Dorney park on 08/19/2014. We arrived at the park at 3:30 pm not knowing the park was closing at 7:30 pm. Usually the park is open till 10 pm everyday- When we arrived at the park there were NO signs informing us that the park was closing early- nor did one employee inform us that we are paying full price to enter when the park was closing in 3 hours- My family and I were only able to ride 3 rides at the park. I am very upset that we were not notified by a employee, And made to pay full price for a 3 hour time limit. I would like my money refunded or 3 free passes. I also called Dorney Park on 08/20/2014 and spoke to Patrick S[redacted],(Manager) He told me that there were no refunds and was also very rude, I asked for a refund and he said NO - He said it was posted online that they closed at 7:30 pm and his employees that worked at the front gate are not responsible to inform guest that they are being ripped off by charging full price for a ticket, when the park was closing in 3 hours. I am very upset and would like a refund or free comp passes for me and my family.Desired Settlement: REFUND OR 3 FREE TICKETS

Business

Response:

Your patronage is important to us and we would like you to have the opportunity to fully enjoy the Park. You will receive an email confirming 3 tickets to return to the Park before Labor Day 2014.Kelly D.Administrative Assistant to the General Manager