Dorsch Ford

We have gotten [redacted] from the Wisconsin Department of Motor Vehicles involved to make sure this issue is resolved fairlyHe is in the process of contacting her, if he hasn't contacted her already, to have the vehicle taken to our other location to have it appraisedOnce we receive something back from the Mr [redacted] we can update this case [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My salesman being my uncle has nothing to do with this matterThis has to do with my business with Dorsch*** also stated when I was into Dorsch that "He had no idea it was salvaged and he wouldn't have sold it to me if he knew." I also have went through my papers multiple times and do not see anything that states salvaged. When it comes to my insurance, my salesperson set up my insurance and I just made the paymentsSo, no I was not aware of anything the insurance company had to say.Also, anyone would become angry when your employees come at the cus***er aggressively, especially when they put their hand in my face and tell me to "stop talking". I would like a written quote of what you'd offer for the inconvenience I have had with your dealership.I would also like to keep the vehicle I have spent so much money on
Regards,
*** ***

Ms***,
I have talked to all of the people listed in your complaintI will try to answer the concerns as you wrote them in your letterFrom what you listed you had non-maintenance repairs over the last years on a Focus which was purchased with over 100,miles on itThat does
not seem to be excessive for an older vehicle
I would find it hard to believe you did not know the vehicle had a salvage title for a number of reasonsThe first one is your uncle was your salespersonIt is hard to believe he would not mention that factOn the disclosure we did miss the box that states "rebuilt salvage" but did disclose it in other areas on the disclosureAt that time, Wisconsin was not a title holding state so you would in fact have received the title to the vehicle about days after you took delivery showing it was a salvage titleWhen you took out insurance on your new vehicle the insurance company would also have notified you it was a salvage title because that would have affected your premiumYou state in your letter that you did not get a window sticker but later in the same paragraph state you asked for a copy of "the window sticker that was attached to my vehicle." When you paid off the Focus you would have been mailed a lien release to either attach to the title or to get a new title with the lien removedAgain, you would have seen the title with the "rebuilt salvage " on itSo there were multiple opportunities to have known it was a salvage title
As I am sure you are aware, your friend called back to apologize for her part in the confrontationApparently she does not have a salvage title after talking to her bank
I believe the situation deteriorated quickly when your uncle became belligerent and started swearing on the showroomWe have instructed our employees they do not have to put up with those situationsThat is when *** responded that he can't help you anymoreHe suggested you contact *** *** at the Department of Transportation if you wanted any further assistance
As far as resolving this issue, your uncle *** ***, offered to pay you twice the value you had received elsewhere for your FocusWe will still honor that offerYou have had the use of the Focus for yearsIt is now years old and there is not much value left to it anymoreAu***obiles are a depreciating assetEveryone experiences depreciation on their vehicle and the depreciation on your Focus is typical for that type of vehicle given the age and mileage
*** ***

We have gotten [redacted] from the Wisconsin Department of Motor Vehicles involved to make sure this issue is resolved fairly. He is in the process of contacting her, if he hasn't contacted her already, to have the vehicle taken to our other location to have it appraised. Once we receive something back from the Mr. [redacted] we can update this case.
[redacted]

I am responding to Mr. [redacted] complaint from 1/5/15. I would like to apologize for not having our people follow up in a timely, professional manner. At the very least we should have kept responding to your phone calls even if they were to say no. Your situation is a difficult one for us. The...

vehicle was sold to you "as-is", which means there is no warranty at all on the vehicle. In your complaint, you appear to understand that "as-is" means there is no warranty on the vehicle. Because the vehicle was sold "as-is" you are right, we do not have any obligation to stand behind the sale and you understood that at time of delivery. You were also offered a powertrain warranty but decided not to go with it due to the cost. The water pump and the head gasket would have been covered under that warranty had you decided to go with it. But that is history and not resolving the current problem.
I do feel bad that the Equinox has not performed to the expectations of you or us. Normally vehicles do not have these sorts of problems in a short time period. Because of that, I would like to offer to pay 20% of the $2400 outstanding bills or $480.00 and also apologize again for our lack of follow-up.
 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I am still frustrated with the situation in whole, I appreciate the offer and timeliness in which Mr. [redacted] has responded. My grandfather owned a compressor repair company, and he always stood behind his work and repairs, no matter what. Maybe it was because living with that mentality I felt [redacted] Ford should have stepped up and helped earlier, but I feel any company should feel obligated no matter the situation. Mr. [redacted] has made a reasonable offer to remedy this situation. For this I thank him.
Regards,
 
[redacted]

Review: On Aug 14, 2014 I brought my 2008 Kia Sportage to Dorsch Ford and they repaired a recall. On March 31,2014 while having tires put on at a 3rd party service center, the brake, abs and esc lights on the dash were on. They ran a diagnostic and found the problem to be a Kia recall that I had fixed and suggested I go back to Dorsch. On April 10,2014 I returned to Dorsch and they said it can't be the recall because they fixed it, and they won't even look at it without charging me. I finally convinced them to look at it . Dorsch decided it was not the recall it is a $1500 part. I did not have them fix it. When I left Dorsch there was a loud buzzing sound. I returned to Dorsch and they disconnected the part for the anti lock brakes ( $1500 part).

Now the engine, ABS, TPMS, and brake lights are on. I called Dorsch and they told me the gas cap might be loose and the tire pressure might be low. They did offer to check my tire pressure (I did not have Dorsch check the tire pressure but I did have a 3rd party check the tire pressure) but if I wanted the check engine light looked into at Dorsch I would have to pay for another diagnostic check at $100.00. Clearly, the engine light and tire pressure is not a random event.Desired Settlement: vehicle to be fixed free of charge & not be worse off then when I arrived.

Business

Response:

Ms. [redacted] had her Kia Sportage in for a recall involving her brake lamp switch which is located inside the cabin of the vehicle. We did re-examine her Sportage at no expense to herself to make sure it was not the switch that failed. It had not. What had happened in the meantime is her ABM module had failed causing brake fluid to leak through to the other side of the module where the electrical connectors are located. As she indicated the repair is expensive at approximately $1500.00. The ABM module is located in the engine compartment of her Sportage. The recalled switch which is located in the cabin of the vehicle is not located anywhere near the ABM module which is located in the engine compartment. There is no correlation that one part caused the other part to fail.

Because the two parts are unrelated and we would not have had any reason to even raise the hood on her vehicle, we will not fix her module for free. We would encourage her to take the Sportage where ever she would like to have it repaired because she does not trust us.

Consumer

Response:

Review: I purchased a 2005 Ford Escape from Dorsch Ford on May 17, 2013. When I bought it, I was under the assumption that it was inspected and checked over properly. The salesman, [redacted] assured me it had been even though it did not have an inspection sticker in the window yet because it was in process to be put onto the lot. In August, I started having issues with the gas pedal sticking at times, not allowing pressure to be applied to it. I had been into the store during that month to sign paperwork and informed [redacted] of that issue and he stated that he would have a technician call me to bring it in. No one ever called. Then on Sept 5, 2013...the problem happened again. This time more serious. I called and brought my vehicle in the be looked at. I explained to the service department the issues I was having. After 5 hours of them looking at it, they stated I needed a new catalytic converter and an entire new exhaust system. They said it would cost 1,200$ to repair and was not covered under the warranty. I was upset because these are not the typical problems that one should have on a vehicle that was just purchased 3 months prior. I asked [redacted] if he can try to get it covered. He told me the following day they will pay half of the repair cost and that is it. Still unsatisfied I decided to take my vehicle to other mechanic shops to have it inspected more for other opinions. From those places I had learned that my problems with my vehicle were worse that what Dorsch Ford had stated. The rear mounting by the shock system is rusting and needs to be replaced, a front flex pipe is broken, there is a hole in the exhaust system towards the back,the airbag light is on and the transmission fluid is brown. These are the real issues with the vehicle that 3 other places found. All of them stated it is dangerous to continue driving the vehicle because further problems will occur. I made an appointment with [redacted] on Thursday Sept 12, 2013 at 9am. When I arrived with my brother [redacted], we had asked that a manager be present during the meeting. [redacted] stated no managers were available because all of them were in meetings. We proceeded with the appointment anyway. [redacted] sat down and told me that Dorsch Ford thinks I'm there to try to get out of my contract. Then stated that I have been late with every payment to them. Neither of these are true and he was simply making his own opinion. I told him I wanted to see the original inspection sheet of the vehicle and he said he didn't have it. I also stated that all I wanted was for either the vehicle to be repaired or to give me a different vehicle for the same value as the one I had purchased. He was not friendly and was not wanting to cooperate with me. He brought us over to the service department to talk to a technician there named [redacted]. We started talking about the issues and I informed [redacted] of things that other places found wrong with the vehicle. My brother was asking questions as well. [redacted] kept interrupting my brother as he was talking to [redacted] and then became upset saying to me, "who is this assclown?" "I'm not dealing with this assclown, I'm done." He walked away and did not help us. I am appalled that he would talk to us in that manner and be so rude. I have never had such poor services in my entire life. I also have never been sworn at by a salesman. My point in going there was that there were things that are wrong with my vehicle that should have been seen in the original inspection and should have been repaired before being sold. The simple fact that I was never given the original copy of the inspection sheet is against the law. I thought they should fix these problems at no cost to me because these are large expensive damages. It was estimated to me to be around 3,000$ to repair everything wrong. I am a single mother with 4 kids. When I bought this vehicle I assumed [redacted] was selling me a good reliable vehicle. I think it's wrong for them to not even try to come to a solution with me.Desired Settlement: My desired outcome of this is for either Dorsch Ford to repair the problems, pay for repairs to be done elsewhere or to give me a different more reliable vehicle for the equal value of my current vehicle.

Business

Response:

Ms. [redacted],

I am responding to your complaint from 9-20-13. Starting at the top of your complaint, you should have an inspection sticker either in your paperwork or possibly your glove box. I have attached our copy of the inspection sheet which you signed at time of delivery as well as the limited warranty you also signed. On September 5th we addressed your concern on the gas pedal sticking. We cleaned and adjusted the throttle body as well as lubed the pedal at no charge to you. Since you didn't complain further in your letter we will assume that is taken care of.

In the process of addressing the sticky gas pedal it was noticed your catalytic converter was going bad and may be plugged causing a lack of power. The flex pipe and the hole in the exhaust system towards the back is why they had recomended the exhaust system and catalytic converter as you state in your complaint. Your exhaust system is not covered under your powertrain warranty. Transmission fluid is red when it goes into the transmission but quickly turns brown in a few hundred miles so that is the normal color. If the fluid smells burnt then it needs to be replaced. The rear mounting that is rusting we would need to see. The airbag light would also need to be looked at as well. Your Escape is 9 years old with over 100,000 miles on it so your Escape will need mechanical work at times.

From what I understand, things got a little heated on both sides. We have addressed your concern with Tom so that it will not happen in the future. I apologize for his behavior. We would ask that your brother not come onto our lot in the future as well. I have talked with [redacted] who manages the Auto Credit area and we would like to offer you a free diagnosis on the above issues and to split the cost 50-50 on whatever work you decide to have done. Please correspond with him directly to get your Escape scheduled into the service department.

Thanks,

Review: In 2011 I purchased a 'used' 2001 Dorsch Ford Lincoln Kia's finance center. I agreed to a 3 year loan. Two weeks after my purchase, the latch on my hood was ineffective and a light was also out. Dorsch fixed this at no charge. March of 2012 my car started to stall and the engine would die while I was driving. Dorsch informed me this was a coil from my AV compressor causing this problem. The price of this repair was 433.40. In May of 2012, the car continued to die. This time the vehicles mass airflow sensor was not reading correctly. The repair cost 258.94. July of 2012, the suction line was leaking near the drier, price of this repair 197.89. In October of 2012, the power steering was leaking onto the engine. The price price of this repair was 188.02. As of March 2014, I paid the Ford Focus off. I received the title and the lean and put them in the documents that I received at time of purchase. Recently, I have purchased a new vehicle from a different dealership. I was then told my car does not meet Kelly Blue Books purchase price for the fact that I own a salvaged vehicle. This came as a surprise to me as I was not aware of this. After finding this out, I went home to look into my files from the sale in 2011. Since Wisconsin is a title holding state, I did not receive my title until March of 2014. I then looked into my Wisconsin Title and License Plate Application, looking at the top line where the dealer is to check what type of titled car they are selling, SALVAGED was not marked. Looking further, I noticed I was not given a window sticker at time of purchase. Speaking with a family friend, [redacted], who recently bought a car from Dorsch looked into her sale as well. After calling her bank, they also told her she has a salvaged title. She did receive a window sticker, but SALVAGED was not marked. On February 7, 2015, [redacted], my uncle, mother, and I went to speak with Dorsch. We asked for a sales manager in which [redacted] came to speak with us. We explained our situation in which he came at us aggressively, only speaking towards me. At one point holding his hand to my face in whre I asked him to take his hand out of my face, where then I was told to "Stop Talking". At this point, I was not the one speaking. My uncle and [redacted] were. We then asked to speak with someone else in the dealership. [redacted], our salesman came to the table, we told him the situation as well. In which he told me that yes, it should be on the window sticker as well as informed at the time of purchase. He stated he was not aware of this situation and would not have sold the vehicle to me if he would have known. Not at any point did he deny that they mislead me on the salvaged title of this vehicle. [redacted] Klug was the third employee to come speak with us. We then asked for a copy of the window sticker that was attached to my vehicle as well has a copy of my title they have on file. It took [redacted] about 10 minutes to retrieve these copies. When he returned, we looked over the copies to see that the title was salvaged, and the window sticker did not have the branded title: SALVAGED, either. As we questioned [redacted], he stated the documentation of "repaired damage left front" sufficed as an appropriate amount of information given at time of purchase and that my complaint held no support. When we told [redacted] by law, dealers need to disclose the information of a salvaged title, he then commented "whatever, I can't help you anymore." And advised us to speak with [redacted]. The employees of Dorsch would not give us any answers, nor back up the product they sold to [redacted] or myself. I was sold a salvaged vehicle without the proper documentation nor was I told face to face at time of purchase that this vehicle was salvaged. If I would have known, I would have not gone any further and I would have looked elsewhere. The purchase price of of the car as well as the cost of the repairs I had to make within the first year, comes nothing close to the actual price I have had to pay. As of March 2014 I spent well over 9,000 on this Ford Focus. When going to trade this car in, I was told it was worth no more than 300.00. I feel my rights as a car-buyer have been taken advantage of and I would like to be compensated for the misleading information I received from Dorsch Ford Lincoln Kia at the time of purchase. I believe that in the situation of [redacted] and I, this is not the first time car-buyers rights have been taken advantage of and I hope there are reprecussions for their misleading tactics.Desired Settlement: The difference between what the car is worth and what I paid for the car, plus 9.9% interest on the amount compounded for 4 years, and the cost of repairs I had to pay for this vehicle.

Business

Response:

Ms. [redacted],

I have talked to all of the people listed in your complaint. I will try to answer the concerns as you wrote them in your letter. From what you listed you had 4 non-maintenance repairs over the last 4 years on a 2001 Focus which was purchased with over 100,000 miles on it. That does not seem to be excessive for an older vehicle.

I would find it hard to believe you did not know the vehicle had a salvage title for a number of reasons. The first one is your uncle was your salesperson. It is hard to believe he would not mention that fact. On the disclosure we did miss the box that states "rebuilt salvage" but did disclose it in 2 other areas on the disclosure. At that time, Wisconsin was not a title holding state so you would in fact have received the title to the vehicle about 30 days after you took delivery showing it was a salvage title. When you took out insurance on your new vehicle the insurance company would also have notified you it was a salvage title because that would have affected your premium. You state in your letter that you did not get a window sticker but later in the same paragraph state you asked for a copy of "the window sticker that was attached to my vehicle." When you paid off the Focus you would have been mailed a lien release to either attach to the title or to get a new title with the lien removed. Again, you would have seen the title with the "rebuilt salvage " on it. So there were multiple opportunities to have known it was a salvage title.

As I am sure you are aware, your friend called back to apologize for her part in the confrontation. Apparently she does not have a salvage title after talking to her bank.

I believe the situation deteriorated quickly when your uncle became belligerent and started swearing on the showroom. We have instructed our employees they do not have to put up with those situations. That is when [redacted] responded that he can't help you anymore. He suggested you contact [redacted] at the Department of Transportation if you wanted any further assistance.

As far as resolving this issue, your uncle [redacted], offered to pay you twice the value you had received elsewhere for your Focus. We will still honor that offer. You have had the use of the Focus for 4 years. It is now 15 years old and there is not much value left to it anymore. Au[redacted]obiles are a depreciating asset. Everyone experiences depreciation on their vehicle and the depreciation on your Focus is typical for that type of vehicle given the age and mileage.

Consumer

Response:

The service department at Dorsch is HORRIBLE. This past Thursday we had problems with our vehicle and turned to Dorsch Ford for the repair. We own a Mercury Cougar and were having trouble with the transmission which is covered under warranty, and since Dorsch was a Mercury dealer it seemed like the right place to go. We called Dorsch’s Service Department and were told they could not look at it right away, so they had us make an appointment for the following Monday to have them look at the transmission and fix the problem. We are parents of an infant and only have ONE vehicle so going without a car is a difficult situation and we really needed the work done quickly. We dropped it off and checked in with [redacted] in the Service Department on Monday morning shortly after 8:00 so they would have a full day to get it fixed. After giving us some flak for bringing it there for the warranty work when it was purchased somewhere else, he told us they would have technician look at it and give us a call to let us know what work needed to be done. He also said IF they were not able to fix it that day we would be able to get a free loaner as part of our warranty.
SEVEN hours later we still had not gotten a call – so we called THEM back to check on the status, only to be told that they had taken it for a drive and confirmed that it was a transmission problem (which we had already told them). He then said that they had not had a chance to look into the problem further because they had a lot of people come in that day with transmission problems. EXCUSE ME – but I had an appointment which you made ME wait days to get it in your shop for - so my car should have been a priority! When we demanded to have our car back for your lack of timely work and POOR customer service – we were made to pay $100 for the service department to have NOT DONE what they had promised to do. WE will NEVER buy a car here or have our vehicles serviced here again. It is amazing you can stay in business with such poor customer service.

Review: I was told that GAP insurance was required for the terms of our financing with [redacted] Dealer Services. The finance manager knew we had other financing arranged and he found us a lower rate. When signing the contract, it was very visible and written in bold that GAP insurance was not required. He told me it was. When I was about to sign and I questioned it, he flat out told me it was a condition of our financing because of the state of my credit. I worked with [redacted]. He went on to tell me about how his Jeep was recently totaled when hail hit his car in Manitowoc and that he himself used the GAP insurance. After finding out he had lied about the GAP, I'm guessing this was a lie as well.

When I recently called [redacted] about another matter, I asked the representative if she could confirm that GAP insurance was required. She said it was not, that they would never require that.

The dealership took advantage of two women shopping by themselves for a car. It's called predatory lending. I was warned about Dorsch but up until this point, I thought I'd had a good experience.Desired Settlement: The GAP insurance is part of my sales contract with [redacted]. It added $895.00 to my loan. I did not want it and do not want the insurance. I want the amount to refunded. I want to cancel the GAP but do not have the contact information for the company and I want any amount that they cannot refund to be paid for by the dealership.

Business

Response:

Ms. [redacted],

I talked with [redacted] about this complaint. Everyone in the building is very much aware that all such products are voluntary. I apologize on behalf of the dealership if the wrong impression was given. I checked with our woman who handles refunds to make sure that this was not happening in our dealership and she assured me that this was the only situation she had ever known about.

We will refund the entire balance to [redacted] on your behalf to lower your amount owed. We cannot refund it to you personally because you have an outstanding balance to [redacted]. Your payment will remain the same however you will be done paying it earlier because of the cancellation of the gap insurance. We will also mail you a copy of the check for your records.

Again, we are sorry if you felt you were forced into taking the insurance.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted].

Review: I will start off by stating that there are several issues and complaints I'd like to make.

I purchased a 2005 Chevy Equinox (with 74K miles on it, fairly low for a car 10 years old) in April of 2014 for [redacted] Ford in Green Bay. I was told that the previous owner was the son of one of the workers at the dealership. They told me that any of the work done on that vehicle would have been done "the right way" and by the dealership or by the family. This made me feel comfortable making such a big purchase, thinking that this car was taken care of nicely and worked on professionally. I was told this twice. The inspection sheet filled out by the dealership was in good form, everything passing and checked off as fully working and fine, including the windshield (which when I went to go pick it up had a nice little crack in the glass. This would have been noticed in the test drive, since it's right at eye level. I'm not saying they purposely made a crack in the glass, but it wasn't there before I signed. It doesn't bother me and it's covered under my car insurance.)

During negotiations on a price, I present the KBB value, in which they presented a price of which they determined the car to be at based on the maintenance work put in since obtaining the vehicle. They valued the car around $6,500, which was close to the $7,000 I had been asking for it. After the negotiations, we finally settled on a price, but with fees and taxes the final price increased to over $8,000. This price did not include any warranty, which none was offered as is on the car since it wasn't from a Chevy dealership. The only "deal" that they were offering was free oil changes as part of their "the Real Deal" promotion, but that was taken off to decrease the selling price. I was fine getting rid of free oil changes, since that wasn't a huge selling point. They did however state I could buy additional coverage on the vehicle, but even for a low-end, high deductible coverage would have been just as high as the monthly payment.

I still purchased the car, seeing as I felt like I got a great deal on a fairly new car. During the signing, I specifically told the dealership where I'd like my financing to go through, a local credit union whom I'd previously discussed financing with, but the financing guy went with a bank in Florida which "offered" me a ridiculous APR. After buying the car, I then had to go, without any help from the finance department, refinance the loan with the credit union I told [redacted] to go with first by myself to get nearly $1,000 off the lifetime interest. Although it was fairly quick, the dealership did not listen to my requests and the inconvenience was the first frustration I had with them.

A few months go buy, and I was repeatedly asked to take a survey about my satisfaction with the car and the buying process. I told the salesman that I wanted to wait at least 6 months before doing anything like that, just to make sure the car was still running fine and I had time to realistically base my satisfaction with the car. Come September, around the time I was starting to think about doing the survey, the water pump went out on the vehicle. This came to be a $700+ repair. I could tell that something was wrong, substantial leaking and overheating, so I called [redacted] asking for advice on what to do. They told me that since I didn't have any warranty, they couldn't do anything for me (other than me bringing it in and paying for the repair out of pocket). It had not even been 6 months and already a pricey repair needed to be made. I tried explaining this to [redacted], and again, they refused any help. The only thing they offered was if I brought the car in, they could give me a trade in value of the car to put towards buying a new car. 1) The car was undrivable by this point, needing a tow truck to take it to the shop and 2) no dealership if going to give me fair trade in value, especially when a $700 repair needs to be made on it. As soon as I signed my name and took it off the lot the value decreased. But we (my wife and I) figured we'd would have already paid just about as much in a warranty by this point, so as long as this was it, we were just going to bite the bullet and pay to get it fixed.

Now come mid-December, the vehicle is acting up again. It's overheating, the coolant is plummeting, and the car is burning fuel like crazy (a whole tank of gas in 4 days). I bring it into a shop, where they determine that the head gaskets have gone, meaning a $2,000 repair. This had me speechless. I haven't had the car 8/9 months and a huge repair had to be done (the auto shop described it as open heart surgery for a car). I again called [redacted], wanting to know what the heck was happening here. After getting hung up on and disconnected a handful of times, I finally reach a sales manager, who said that he'd "look into this" for me. It's now been 3 weeks since I've had the head gaskets replaced and called [redacted], and nothing in return yet from them (however they did send me letter telling me that I was scheduled for a tune up). And now it looks like a new battery will need to be installed, adding to the ever mounting bills that need to be paid for this vehicle.

After everything that has happened to me and this vehicle since April, I, my wife, family and friends, have all come to the conclusion that this car wasn't as great as the dealership made it out to be when purchasing, even going out of their way to tell me that it was a worker's son's car and that I should feel good about buying that vehicle. There is now $2,400 left of repairs to pay off on this vehicle, over half of the $3,900 left on the loan and more than a 1/3 of the original selling price. Every attempt to contact [redacted] has resulted in either 1) we won't do anything to help ro 2) it's your own fault. I feel duped, and that is a direct feeling from the false advertising the dealership placed on the car. I still wonder that had they valued the car at, lets say $4,000 and I paid $8000 for it, would [redacted] feel alright stepping in and helping me since they still made their money off me. Since they didn't make much money off of my purchase of the car, I believe [redacted] doesn't feel obligated to stand behind their sales and their company to help the consumer. All of these problems in less than 9 months, I can't help but wonder what else will go wrong next.Desired Settlement: I would like two things to come from this:

1) An apology from [redacted], for not responding to a customer in a timely, professional, or consistent manner. The pride themselves on giving people the "Real Deal" but don't back up their sales, especially when place the value of money over the value of a satisfied consumer.

2) To take partial responsibility for repairs. The amount of repairs, especially in less than 1 year, far surpasses a reasonable amount. I ask they help pay for part, but not all, of the repairs. I am claiming and owning my part of the problem, I am now asking for [redacted] to do the same.

Business

Response:

I am responding to Mr. [redacted] complaint from 1/5/15. I would like to apologize for not having our people follow up in a timely, professional manner. At the very least we should have kept responding to your phone calls even if they were to say no. Your situation is a difficult one for us. The vehicle was sold to you "as-is", which means there is no warranty at all on the vehicle. In your complaint, you appear to understand that "as-is" means there is no warranty on the vehicle. Because the vehicle was sold "as-is" you are right, we do not have any obligation to stand behind the sale and you understood that at time of delivery. You were also offered a powertrain warranty but decided not to go with it due to the cost. The water pump and the head gasket would have been covered under that warranty had you decided to go with it. But that is history and not resolving the current problem.

I do feel bad that the Equinox has not performed to the expectations of you or us. Normally vehicles do not have these sorts of problems in a short time period. Because of that, I would like to offer to pay 20% of the $2400 outstanding bills or $480.00 and also apologize again for our lack of follow-up.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although I am still frustrated with the situation in whole, I appreciate the offer and timeliness in which Mr. [redacted] has responded. My grandfather owned a compressor repair company, and he always stood behind his work and repairs, no matter what. Maybe it was because living with that mentality I felt [redacted] Ford should have stepped up and helped earlier, but I feel any company should feel obligated no matter the situation. Mr. [redacted] has made a reasonable offer to remedy this situation. For this I thank him.

Regards,