Dory Deli

RE: |D [redacted] Filed 2/17/Customer [redacted] Dear [redacted] , We received the notice of a complaint fied on 2/17/by Ms [redacted] stating that they have not been issued a refund for their Rocky Balboa ordered on 2/14/As you can see from the attached receipts they purchased their sandwich at 3:pm and were issued a refund at 4:pm (minutes) for the sandwich that they are claiming took minutes to receiveWe have stopped addressing their outrageous accusations of our outstanding employee because it seemed to only aggravate the situationThey clearly walked into our deli and saw our employee whom they admitted to have a past relationship with and took it upon themselves to slander her as well as our establishment repeatedlyAs a new restaurant, in a high tourist area, it is vital to the success of our business to have positive experiences for every individual who walks through our doorsAfter Ms [redacted] visited our business she went on social media and requested her friends and family (who have never eaten at our establishment) to siander our restaurant for a clearly dining experienceAt the Dory Desi we pride ourselves in great customer service and you can often find our owners and managers touching tables and chatting with guests to make sure they are enjoying their visitIt is extremely disappointing to hear that Ms [redacted] had a bad experienceAfter being presented with the attached evidence I hope you will see that it is clear that not only did she receive her refund, but it did not take minutes to get her foodWe have done our due diligence to rectify the situation since day oneDue to the fact that they continue to defame our business and the character of our employee, they will be hearing from our legal teamSincerely, \ [redacted]

RE: |D [redacted] Filed 2/17/2016Customer [redacted] ***Dear [redacted] ,We received the notice of a complaint fied on 2/17/by Ms [redacted] stating that they have not been issued a refund for their Rocky Balboa ordered on 2/14/As you can see from the attached receipts they purchased their sandwich at 3:pm and were issued a refund at 4:pm (minutes) for the sandwich that they are claiming took minutes to receive.We have stopped addressing their outrageous accusations of our outstanding employee because it seemed to only aggravate the situationThey clearly walked into our deli and saw our employee whom they admitted to have a past relationship with and took it upon themselves to slander her as well as our establishment repeatedly.As a new restaurant, in a high tourist area, it is vital to the success of our business to have positive experiences for every individual who walks through our doorsAfter Ms [redacted] visited our business she went on social media and requested her friends and family (who have never eaten at our establishment) to siander our restaurant for a clearly dining experience.At the Dory Desi we pride ourselves in great customer service and you can often find our owners and managers touching tables and chatting with guests to make sure they are enjoying their visitIt is extremely disappointing to hear that Ms [redacted] had a bad experienceAfter being presented with the attached evidence I hope you will see that it is clear that not only did she receive her refund, but it did not take minutes to get her food.We have done our due diligence to rectify the situation since day oneDue to the fact that they continue to defame our business and the character of our employee, they will be hearing from our legal team.Sincerely, \ [redacted]

RE: |D [redacted]
" background-">Filed 2/17/Customer [redacted]
Dear [redacted],
We received the notice of a complaint fied on 2/17/by Ms[redacted] stating that they have not been issued a refund for their Rocky Balboa ordered on 2/14/As you can see from the attached receipts they purchased their sandwich at 3:pm and were issued a refund at 4:pm (minutes) for the sandwich that they are claiming took minutes to receiveWe have stopped addressing their outrageous accusations of our outstanding employee because it seemed to only aggravate the situationThey clearly walked into our deli and saw our employee whom they admitted to have a past relationship with and took it upon themselves to slander her as well as our establishment repeatedlyAs a new restaurant, in a high tourist area, it is vital to the success of our business to have positive experiences for every individual who walks through our doorsAfter Ms[redacted] visited our business she went on social media and requested her friends and family (who have never eaten at our establishment) to siander our restaurant for a clearly dining experienceAt the Dory Desi we pride ourselves in great customer service and you can often find our owners and managers touching tables and chatting with guests to make sure they are enjoying their visitIt is extremely disappointing to hear that Ms[redacted] had a bad experienceAfter being presented with the attached evidence I hope you will see that it is clear that not only did she receive her refund, but it did not take minutes to get her foodWe have done our due diligence to rectify the situation since day oneDue to the fact that they continue to defame our business and the character of our employee, they will be hearing from our legal teamSincerely, \
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I expect an apology for the way my fiancé and I were treated by your employees and I also expected an apology for the way you slandered and accused me of trying to "extort free food"(in your words) via your Facebook page. We were mistreated the entire visit and the mistreatment continued on even after we left for days. We have the right to our option and to share our experience via social media in any shape way or form we desire. Every statement made my my fiancé and myself are true and a matter of fact. Our refund was received days after we were told it would be given to us. We have bank records to prove so. None the less we are owed an apology.]
Regards,
[redacted]

RE: |D [redacted]Filed 2/17/2016Customer [redacted]Dear [redacted],We received the notice of a complaint fied on 2/17/2016 by Ms. [redacted] stating that they have not been issued a refund for their Rocky Balboa ordered on 2/14/16. As you can see from the attached receipts they purchased their...

sandwich at 3:46 pm and were issued a refund at 4:06 pm (20 minutes) for the sandwich that they are claiming took 40 minutes to receive.We have stopped addressing their outrageous accusations of our outstanding employee because it seemed to only aggravate the situation. They clearly walked into our deli and saw our employee whom they admitted to have a past relationship with and took it upon themselves to slander her as well as our establishment repeatedly.As a new restaurant, in a high tourist area, it is vital to the success of our business to have positive experiences for every individual who walks through our doors. After Ms. [redacted] visited our business she went on social media and requested her friends and family (who have never eaten at our establishment) to siander our restaurant for a clearly false dining experience.At the Dory Desi we pride ourselves in great customer service and you can often find our owners and managers touching tables and chatting with guests to make sure they are enjoying their visit. It is extremely disappointing to hear that Ms. [redacted] had a bad experience. After being presented with the attached evidence I hope you will see that it is clear that not only did she receive her refund, but it did not take 40 minutes to get her food.We have done our due diligence to rectify the situation since day one. Due to the fact that they continue to defame our business and the character of our employee, they will be hearing from our legal team.Sincerely, \[redacted]