Doshi Diagnostic Imaging Services

Review: Doshi is charging $25 administrative fee for late payment when instead I paid my co-payments in full online on their website. I never received their bills although a very rude and argumentative receptionist told me (actually shouted at me) that they were mailed. I actually found out about the amount of my co-payments from my health insurance's broker because Doshi billing dept did not correctly process the claim. Doshi tried to bill me for the full amount of the service conveniently omitting my health care info. I should not, absolutely be charged the $25 fee because of their incompetence and careless handling of claims. Also the insulting manners in dealing with customers should be addressed.Desired Settlement: delete the $25 fee

Business

Response:

For Revdex.com Complaint ID# [redacted] – Doshi’s acct # [redacted], Patient [redacted] had service done on 10/**/2014 and her claim was processed in full by her insurance company with no patient’s responsibility. Patient was not billed for 10/**/2014. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although the issue has been resolved, I am dissatisfied with Doshi's handling of this issue and furthermore with the rude quite insulting attitude of Doshi's billing and customer service dept.Sincerely,[redacted]

Review: On 9/**/07 I had a slip and fall accident, injuring my lower back & right knee, resulting in a lawsuit against the establishment where the accident occurred.In order to properly diagnose the extent of my injuries I went to Doshi Diagnostic Imaging Services (DDIS). I went to the facility was 9/**/07 and 11/*/07. Upon entry of the facility I gave them my insurance information and my lawyers information (lien). To my surprise on October *, 2013 I received a bill for $949.56 for date of service 11/*/07. This bill also reflected payment by my healthcare insurance for 9/**/07 date of service only. My healthcare insurance paid 9/**/07 date of service but this bill was also submitted to my lawyer to be included in the lien my healthcare insurance had on my case. My lawsuit was settled May **, 2011.Neither I, nor my lawyer was ever notified/contacted informing us this bill was outstanding. Almost six years after the services were rendered they are seeking payment from me due to their error.My lawyer's informed me that a representative from DDIS called the office September **,2013 for the first time concerning this bill and they were told this case has been closed since 2011. Just as a representative from DDIS contacted my lawyer and me via phone and mail in 2013, why was I or my lawyer not contacted before?This is an example of poor account management. This claim was never submitted to my lawyer/healthcare insurance and now DDIS is trying to get payment from me, which this claim is well past the filing deadline.This company is notorious in New York State for its illegal and unscrupulous billing practices. It would very much if they are investigated.Desired Settlement: Since this bill is due to poor account management. It should be adjusted to zero.

Business

Response:

In Re: Complaint # [redacted]

Doshi Diagnostic Imaging Services has received the above-referenced complaint and appreciates the opportunity to respond.

Accordingly, we have submitted this issue for internal review and will contact the patient once we have determined the necessary steps to remedy it.

Doshi regrets any inconvenience this issue may have caused.

Doshi Diagnostic Imaging Services

Business

Response:

In re complaint with ID number: [redacted]

Kindly be advised that Doshi Diagnostic Imaging Services categorically denies any allegation of wrongdoing in connection with this matter.

Notwithstanding the foregoing, we regret any inconvenience this may have caused the patient, and due to the lapse of time between the date of service and the bill being sent to the patient, we have decided to reduce the account balance to zero as a courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,