purchased a [redacted] edition from Genesis Motors LLC on 3-7- It was take the next day to be ** state inspection During the inspection it was discovered that there was oil leak coming from the rear main crankshaft seal It was apparent that this leak had been going on for quite sometime and should have been noticed during the ** safety inspection & fixed at that point but it never was *** was called by my fiancée [redacted] that same day, [redacted] apologized over the phone, said she was sorry & couldn't believe this had happened & wasn't noticed by her mechanic-she asked us to get an estimate & take pictures, that she would take care of everything We obtained the estimate & photos, sent them to [redacted] via email on 3/& again on 3/ After no getting response, I called on 3/28/to talk to [redacted] and she was with a customer & [redacted] said she would relay the message & call me back We received an email from [redacted] stati
purchased a *** ** *** *** edition from Genesis Motors LLC on 3-7- It was take the next day to be ** state inspection During the inspection it was discovered that there was oil leak coming from the rear main crankshaft seal It was apparent that this leak had been going on for quite sometime and should have been noticed during the ** safety inspection & fixed at that point but it never was *** was called by my fiancée *** *** that same day, *** apologized over the phone, said she was sorry & couldn't believe this had happened & wasn't noticed by her mechanic-she asked us to get an estimate & take pictures, that she would take care of everything We obtained the estimate & photos, sent them to *** via email on 3/& again on 3/ After no getting response, I called on 3/28/to talk to *** and she was with a customer & *** said she would relay the message & call me back We received an email from *** stati
From: *** *** *** Sent: Thursday, June 18, 2:PMTo: Kelly MaceSubject: Complaint from *** *** Dear *** ***, We have been advised of a
recent complaint you have encountered with Doss TowingWe are truly sorry to hear that you were not satisfied with the customer service that our employees offerWe pride ourselves on excellent customer service while maintaining exceptional vigilant care of the vehicle we are transporting/providing service for Although this is the first complaint we have received about an incident within our company, we are taking your concerns very seriously and would like to do further research into the allegations you addressed with the Revdex.com We provide each customer a receipt with their transactions and have each customer’s name on file that we provide service forDeplorably, we do not have a receipt with your name or any form of incident regarding property damageWould you be able to provide a copy of the receipts that our driver would have given you? If you do not have the copy, can you please address what motor club you are affiliated with, or an insurance company as they would have record? If you are not a member and contacted Doss Towing personally, can you please provide dates and a phone number you contacted the company with so we can research the call logs to further verify what employee you were engaged with and the timing of the service that we provided to you. I am deeply sorry that you were offended by the employee with tattoos; however, we do not discriminate against a potential candidate at Doss TowingThis includes tattoos, piercing, etcAll of our employees wear uniforms and the employees with tattoos present all wear long sleeve uniformsIf there is another issue beyond the employee’s corporal appearance which made you feel worried for your life, please inform us of this manifestation. Again, we are sorry to hear you were not satisfied with the customer service experiences, since you state you had your vehicle towed on several occasionsWe are doing our best to validate your concerns and look forward to the information that you provide Thanks,Heather V*** MBA
purchased a [redacted] edition from Genesis Motors LLC on 3-7- It was take the next day to be ** state inspection During the inspection it was discovered that there was oil leak coming from the rear main crankshaft seal It was apparent that this leak had been going on for quite sometime and should have been noticed during the ** safety inspection & fixed at that point but it never was *** was called by my fiancée [redacted] that same day, [redacted] apologized over the phone, said she was sorry & couldn't believe this had happened & wasn't noticed by her mechanic-she asked us to get an estimate & take pictures, that she would take care of everything We obtained the estimate & photos, sent them to [redacted] via email on 3/& again on 3/ After no getting response, I called on 3/28/to talk to [redacted] and she was with a customer & [redacted] said she would relay the message & call me back We received an email from [redacted] stati
I would like something done about this company
purchased a *** ** *** *** edition from Genesis Motors LLC on 3-7- It was take the next day to be ** state inspection During the inspection it was discovered that there was oil leak coming from the rear main crankshaft seal It was apparent that this leak had been going on for quite sometime and should have been noticed during the ** safety inspection & fixed at that point but it never was *** was called by my fiancée *** *** that same day, *** apologized over the phone, said she was sorry & couldn't believe this had happened & wasn't noticed by her mechanic-she asked us to get an estimate & take pictures, that she would take care of everything We obtained the estimate & photos, sent them to *** via email on 3/& again on 3/ After no getting response, I called on 3/28/to talk to *** and she was with a customer & *** said she would relay the message & call me back We received an email from *** stati
From: *** *** *** Sent: Thursday, June 18, 2:PMTo: Kelly MaceSubject: Complaint from *** *** Dear *** ***, We have been advised of a
recent complaint you have encountered with Doss TowingWe are truly sorry to hear that you were not satisfied with the customer service that our employees offerWe pride ourselves on excellent customer service while maintaining exceptional vigilant care of the vehicle we are transporting/providing service for Although this is the first complaint we have received about an incident within our company, we are taking your concerns very seriously and would like to do further research into the allegations you addressed with the Revdex.com We provide each customer a receipt with their transactions and have each customer’s name on file that we provide service forDeplorably, we do not have a receipt with your name or any form of incident regarding property damageWould you be able to provide a copy of the receipts that our driver would have given you? If you do not have the copy, can you please address what motor club you are affiliated with, or an insurance company as they would have record? If you are not a member and contacted Doss Towing personally, can you please provide dates and a phone number you contacted the company with so we can research the call logs to further verify what employee you were engaged with and the timing of the service that we provided to you. I am deeply sorry that you were offended by the employee with tattoos; however, we do not discriminate against a potential candidate at Doss TowingThis includes tattoos, piercing, etcAll of our employees wear uniforms and the employees with tattoos present all wear long sleeve uniformsIf there is another issue beyond the employee’s corporal appearance which made you feel worried for your life, please inform us of this manifestation. Again, we are sorry to hear you were not satisfied with the customer service experiences, since you state you had your vehicle towed on several occasionsWe are doing our best to validate your concerns and look forward to the information that you provide Thanks,Heather V*** MBA
I would like something done about this company.