DotDotSmile

The contract that was signed when everyone first signed up had an inactivity clause that stated they had to buy PV within each days We had discussed the idea of changing it to be a full year, but ultimately decided not toWhen they signed up, they should have read the contract that said daysThe contract also stated we reserve the right to change any clause at any timeWe changed days to days after talking with several of our leaders who agreed this was bestWe were never trying to screw anyone overWe wanted to attract business builders instead of those who may have been looking for a way to buy our items at wholesale without participating in our Affiliate Program fully Any damaged item that gets sent out will be replaced if they follow proper protocol with our Return Policy in place

Our updated Policy and Procedures went out on November 27,We discussed compression and inactivity multiple times, and everyone was sent an email about the webinar discussing the updates with ordering/changes such as the enrollment fee for merhcnadisers Section Changes to the Agreement Because federal, state and local laws as well as the business environment may change from time to time, DDS reserves the right to amend the Agreement and to adjust pricing and product offering at its sole and absolute discretionAmendments shall generally be effective immediately upon, but in no event later than thirty (30) days after, publication of notice that the Agreement has been modifiedAmendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendmentThe Company may notify Independent Merchandisers of any such amendments by any of the following: Posting on the official Company web site, e-mail, conference calls, Company-sanctioned public meetings, or special mailingsOnce notified an Independent Merchandiser may accept or reject any amendmentsIf they elect to reject them, their Agreement will be cancelled and they will no longer be eligible to receive commission or other payments or to purchase DDS products directly from the CompanyIf after notice of amendments an Independent Merchandiser continues to purchase or sell Company products, accept commission or other payments, or enroll new Independent Merchandisers, such actions shall be deemed acceptance of any amendments Payment of the fee gave a merchandiser the right to: purchase at wholesale and then sell at retail DDS products; represent their business as a licensed DDS Merchandiser; use DDS’ name and marks in the promotion of their retail of DDS products; marketing materials; and all the benefits listed in Section of the DDS Policies and Procedures All merchandisers have enjoyed these benefits and thus are not entitled to a refund of the whole or any part of the fee We let all merchandisers know this would happen when they elected to reject the P&P in the proper manner under the law to make and amend the agreement Per our Policy & Procedures and as mentioned in a webinar on 1/25/We let all merchandisers know that they're important to us and we really hope they can stay with us, even if that means they have to be reinstated down the road when there ready to start again with re-enrollmentWhen they want to come back they will need to place a 25PV box and pay the re-enrollment feeThe enrollment fee is good for an entire year if they order a box every days Please remember the enrollment fee is for access to the back office for wholesale orders, a replicated website and also free shipping We hope this information is helpfulPlease let us know if you have any additional questions about our policies in place

Hello,Thank you for reaching out to us and we apologize for the delay in being able to respond. We are a small and growing company started by a loving and passion-driven couple, *** and ***. *** started this company as a way to follow her dreams and make a product that helped her
daughters feel confident and beautifulAs time went on, interest grew and we recently started a new model with an Affiliate Program where people can sign up to become Merchandisers. Growing this program is a continual project that we care for and work to grow every day. ***'s passion has grown to not only want the children wearing the clothes to feel beautiful and confident, but also to help other adults, who are interested, start their own business through our Affiliate ProgramWe have seen the beginnings of lives being changed for the better and we are committed to constantly improving our opportunity and business for the Merchandisers and the children. The annual fee was not a charge for a replicated websitePayment of the fee gives Merchandisers the right to: purchase at wholesale and then sell at retail DDS products; represent their business as a licensed DDS Merchandiser; use DDS’ name and marks in the promotion of their retail of DDS products; marketing materials; and all the benefits listed in Section of the DDS Policies and Procedures. *** enjoyed these benefits and thus was not entitled to a refund of the whole or any part of the fee. In practice, DDS has utilized the fee in large part to help defray the cost of developing and maintaining the back office software, as well as providing Independent Merchandisers with free shipping on their orders; only a small portion was used in connection with the cost to develop replicated websites. Although DDS reserves the right to increase annual fees to incorporate additional technologies and benefits provided to our Independent Merchandisers, we have chosen to maintain the standard $fee, at this time. We have a return policy that allows for Merchandisers to return damaged items and we pay for their return shipping to do so as well. We started to receive an influx in returns that were not damaged and had a webinar to try and educate our Merchandisers on what was considered a damage. To interpret this as we never take blame for anything nor do we take damages back is simply untrue. We have gone live on webinars many times where we apologize for shortcomings and display our frustration and disappointment that we let our Merchandisers down. We have had several different product launches and we try to improve each one and learn from past ones. The claims that people are terminated if they speak out is untrue and vague as wellWe have Policies and Procedures that each Merchandiser agrees to, which includes non-disparagement of the company, other Merchandisers, customers and company leaders as that does not benefit their opportunityWe welcome constructive criticism, anger, frustration, and feedback in all forms, but we ask that they do so through the proper channelsMany have publicly torn us apart on public Facebook platforms and that is a direct breach of the contract they signedIt is not that we don't have a heart, it is that we are trying to maintain order, structure and a safe environment for our Merchandisers and customers. All boxes are a blind box and each Merchandiser is aware of that when signing upI hoped this helped shed some light. We are saddened that *** felt strongly enough to take it to this point and we will reach out to her as well.Thank you,*** ***

The contract that was signed when everyone first signed up had an inactivity clause that stated they had to buy 25 PV within each 90 days.  We had discussed the idea of changing it to be a full year, but ultimately decided not to. When they signed up, they should have read the contract that said 90 days. The contract also stated we reserve the right to change any clause at any time. We changed 90 days to 60 days after talking with several of our leaders who agreed this was best. We were never trying to screw anyone over. We wanted to attract business builders instead of those who may have been looking for a way to buy our items at wholesale without participating in our Affiliate Program fully.  Any damaged item that gets sent out will be replaced if they follow proper protocol with our Return Policy in place.

Our updated Policy and Procedures went out on November 27,2017. We discussed compression and inactivity multiple times, and everyone was sent an email about the webinar discussing the updates with ordering/changes such as the enrollment fee for merhcnadisers.     ...

Section 1.3 Changes to the Agreement Because federal, state and local laws as well as the business environment may change from time to time, DDS reserves the right to amend the Agreement and to adjust pricing and product offering at its sole and absolute discretion. Amendments shall generally be effective immediately upon, but in no event later than thirty (30) days after, publication of notice that the Agreement has been modified. Amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The Company may notify Independent Merchandisers of any such amendments by any of the following: Posting on the official Company web site, e-mail, conference calls, Company-sanctioned public meetings, or special mailings. Once notified an Independent Merchandiser may accept or reject any amendments. If they elect to reject them, their Agreement will be cancelled and they will no longer be eligible to receive commission or other payments or to purchase DDS products directly from the Company. If after notice of amendments an Independent Merchandiser continues to purchase or sell Company products, accept commission or other payments, or enroll new Independent Merchandisers, such actions shall be deemed acceptance of any amendments.    Payment of the fee gave a merchandiser the right to: purchase at wholesale and then sell at retail DDS products; represent their business as a licensed DDS Merchandiser; use DDS’ name and marks in the promotion of their retail of DDS products; marketing materials; and all the benefits listed in Section 2.2 of the DDS Policies and Procedures.  All merchandisers have enjoyed these benefits and thus are not entitled to a refund of the whole or any part of the fee   We let all merchandisers know this would happen when they elected to reject the P&P in the proper manner under the law to make and amend the agreement.     Per our Policy & Procedures and as mentioned in a webinar on 1/25/17. We let all merchandisers know that they're important to us and we really hope they can stay with us, even if that means they have to be reinstated down the road when there ready to start again with re-enrollment. When they want to come back they will need to place a 25PV box and pay the re-enrollment fee. The enrollment fee is good for an entire year if they order a box every 60 days.  Please remember the enrollment fee is for access to the back office for wholesale orders, a replicated website and also free shipping.   We hope this information is helpful. Please let us know if you have any additional questions about our policies in place.

Our updated Policy and Procedures went out on November 27,2017. We discussed compression and inactivity multiple times, and everyone was sent an email about the webinar discussing the updates with ordering/changes such as the enrollment fee for merhcnadisers.     ...

Section 1.3 Changes to the Agreement Because federal, state and local laws as well as the business environment may change from time to time, DDS reserves the right to amend the Agreement and to adjust pricing and product offering at its sole and absolute discretion. Amendments shall generally be effective immediately upon, but in no event later than thirty (30) days after, publication of notice that the Agreement has been modified. Amendments shall not apply retroactively to conduct that occurred prior to the effective date of the amendment. The Company may notify Independent Merchandisers of any such amendments by any of the following: Posting on the official Company web site, e-mail, conference calls, Company-sanctioned public meetings, or special mailings. Once notified an Independent Merchandiser may accept or reject any amendments. If they elect to reject them, their Agreement will be cancelled and they will no longer be eligible to receive commission or other payments or to purchase DDS products directly from the Company. If after notice of amendments an Independent Merchandiser continues to purchase or sell Company products, accept commission or other payments, or enroll new Independent Merchandisers, such actions shall be deemed acceptance of any amendments.     Payment of the fee gave a merchandiser the right to: purchase at wholesale and then sell at retail DDS products; represent their business as a licensed DDS Merchandiser; use DDS’ name and marks in the promotion of their retail of DDS products; marketing materials; and all the benefits listed in Section 2.2 of the DDS Policies and Procedures.  All merchandisers have enjoyed these benefits and thus are not entitled to a refund of the whole or any part of the fee     We let all merchandisers know this would happen when they elected to reject the P&P in the proper manner under the law to make and amend the agreement.     Per our Policy & Procedures and as mentioned in a webinar on 1/25/17. We let all merchandisers know that they're important to us and we really hope they can stay with us, even if that means they have to be reinstated down the road when there ready to start again with re-enrollment. When they want to come back they will need to place a 25PV box and pay the re-enrollment fee. The enrollment fee is good for an entire year if they order a box every 60 days.  Please remember the enrollment fee is for access to the back office for wholesale orders, a replicated website and also free shipping.   We hope this information is helpful. Please let us know if you have any additional questions about our policies in place.

I am rejecting this response because:When I signed up & agreed to become a member I was told the $50 membership included a membership for 365 days from the day you signed on. I did not receive the services I was told I would and paid for. I will include the email that was sent out to all who were considering signing on that was sent out by Dot Dot Smile where it specifically states the $50 membership fee included 365 days as an active member. I had to screen shot the email because it wouldn’t let me attach it however I would be more than happy to mail it to you as I do have it in writing what the $50 membership fee included even though they decided to terminate approximately 1500 memberships within just a few months of signing on. Do the math yes they pocketed $75,000 because they decided to change their policy after everyone paid the $50 yearly membership fee! Wow they made out well and how are they able to get away with this? This was a total scam and action should be taken against them for Unfair business practices. Unfair business practices encompass fraud, misrepresentation, and oppressive or unconscionable acts or practices by business, often against consumers and are prohibited by law in many countries. Please let me know if you would like me to send you a copy of the email which states what the $50 membership fee included and what they made people believe they were paying the $50 for. I have the email they sent to everyone in black & white and would love to share it with you!  Thank you![redacted]

I am rejecting this response because: when we all signed up t was very clear that the $50 sign up fee was to include a full year of access to the whole sale portal in which it did not. The new inactivity rule came about way after a lot of us signed up! After getting horrible quality items for more then they were even worth at whole sale tons of us decided that the company was trying to screw all of us over among other reasons.