Dot's Springroll Ltd

Respected Customer, Thank you for your email. We take our customers’ problems seriously and are
glad to hear from you. We’re proud that you’ve called us and informing us about
the situations, and we would like the opportunity to keep you as a satisfied future
customer.After talking to
the inventory team and taken the approval from the concern department, I would
request you to please reply to this email for further steps to be taken to
install 1 Year AVG installation on your system. We will install AVG for the inconvenience
caused to you.It is an
unfortunate to us that you are not our customer and not associated with The
Geekz with any means and mines. Though, it is always our intentions to provide
the best to best service and help when someone calls us. We never charged
your or send any invoice, but after interacting with us we have tried to help
you, but could not meet upto your expectations. We always like to see you our
respected customer in our esteemed organization and welcome you with open arms.I have sent a
request to the concern team and waiting for your further interaction. If you
will allow us then we will install AVG on your system at no cost to you.With Best RegardsAM@ The Geekz

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No they did not resolve the issue of the 'security program' that happened to be the one they were going to install when I got disconnected. It was set up 'with' the 'key' ready to be installed. When I called back the 'even' faster and smarter guy started the same process but quoted higher prices for other products when he said, "It doesn't matter what you install. It may not help"..That's when he 'TOOK' the key and cleared the key code  and license. Not allowing me to, even see or 'try'. I had a perfectly  working and applicable program. This is not to mention: How did this happen in the first place? Microsoft was supposed to be behind this in the first place. I was restoring the original 8.1 'and' installing 176 updates because this machine said it had 'never' been updated. Two days of continuous agony, only to be 'back-doored' by a creepy message saying I had to call this number before I shut off this machine, not allowing me to view the original screen.  I should have the choice of frying it if I want to. They pointed out the problem! It was right in front of us both. When they pointed it out I restarted the computer and when straight to systems configuration where they were all turned off. Why? I do not know. Intimidation is not something I play with. I want the security program!Thank you in advance for you prompt communications.Sincerely,
Sincerely,
[redacted]

Respected [redacted], Thank you so much for contacting the The Geekz! Thank you for taking the time to comment on your recent interaction with The
Geekz. I certainly appreciate your critique as your feedback allow us to focus
on what needs improving and your precious feedback will surely help us...

to
enhance our skills to assist our respected customers and meet up-to their
expectations. Please accept our sincerest apology for the inconvenience this may have caused
to you due to unprofessional experience you have had while contacting The
Geekz. You are right your concern should have been handled under high priority.
And, I completely understand how frustrated you are, I would be frustrated too! As a result of our investigation, we found that you have contacted us and while
troubleshooting our technician found some suspicious activities were active and
he wanted to disable those unauthorized activities so your system performance
can be enhanced. To prevent re-occurrences we had already set up a verification
procedure done by managers. I will request you to please give us one chance to serve you being our
respective customer. As a gesture of our regret, we are prepared to help you in
future and your call be assisted with higher priority. We understand how
disappointing it can be when your expectations are not met. We look forward to
receiving your further calls, and assure you that your expectations will be
filled promptly. We would like to see your presence as a valuable and respected customer. Also,
we would glad to be associated with you, have trust on us that we follow your
valuable feedback with a substance of possibility to assist our other respected
customers.Since we
value your attention and concern, I would like to request you to please call us
for any technical issues you may have in future and ask for (AM). I am listing
you under my higher priority contact records. We look forward to receiving your
further positive comment and assure you that your expectations will be filled
correctly. Please feel free to call us at our toll free number & give us a
chance to serve you.  Yours sincerely AM @ The Geekz The Geekz Support Team ###-###-####