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Dotson's Fish Fry

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Dotson's Fish Fry Reviews (2)

[redacted],In response to the original complaint letter (6/**/15):Callcentric Resolution:   In reviewing this matter, we were able to identify that the only reason the customer ([redacted]) was continuing to be billed for our E911 Services was because we had never received a formal...

request from him to cancel his account.  Please note that our policy regarding account cancellations is clearly detailed within our Terms of Service which can be reviewed at any time via the following pageon our website: [redacted]With that said, it is our goal to ensure that ALL of our customers are satisfied.  With this in mind, we contacted the customer ([redacted]) via phone (one day after receiving this complaint) to review this matter and address any questions/concerns that he had.  On our call with [redacted] we reviewed our cancellation policies/procedures and addressed his questions/concerns.  In effort to ensure that this matter was resolved to his satisfaction, Callcentric has agreed to provide [redacted] with a refund of “$7.50” to offset all of the charges in question as it appears that he was unaware that his account had stayed open due to the fact that we had not received a formal cancellation request from him.Please let me know if either the NY Revdex.com or the customer ([redacted]) have any questions/concerns in relation to how this matter has been addressed and I will be happy to re-review if needed.Thank you,[redacted]
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

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