Dott Garage

Joe M [redacted] called and stated: It is against the law to hold medications They claim electronics are gone: Yet they removed the vehicle and never reported it to the policeWe work with the police hours a days days a week, therefore we aren't always accessible

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] *** I am responding to your messageWe were denied access to this vehicle while in your possessionYour employees closed the shop with us out side the doorAnd yes we did call the police I have a copy of my phone bill showing we did in fact call and made complaint with police DeptYour tow truck driver who I recorded told us on speaker that he was told by you (the owner) that I was to come back tommarro you were not letting us in to get belongings.there were four people in my car who herd your driver tells us thatAnd we recorded your staff leaving the premises from the back doorYour employee who drives the maroon car had his hood up..and the two truck was rite behind him.tapes don't lie.talk to your employees..my tapes are time and date stamped.you have no right to ban the owner access to his vehicle for his belongings that are now missing

to resolve my complaint with this company it cost me almost $to replace the items that were stolen from my carThe reason I said his license should be pulled is because he has done this in the past to other consumers.google the company complaintsThey deliberately closed there doors to
charge others for storage,and additional fees.they are thiefs and should not be recognized by the Nys to be available for towing.I think that would satisfy me and the rest of ny if there licenses were pulledThat's why I recommend that.$reimbursement for my stolen property would be sufficient

Joe called to respond and stated: Regarding remote starter: Vehicle owner's insurance co took possession of t he car at their storage facility where they allow consumers to claim personal belongings and take things such as radios etcPeople are not allowed to work on their cars at my property
due to my insurance policyIf he has an issue with his remote starter, he can contact his insurance company and take care of it through themThey have the car

Joe responded and stated: Car was not registered and insured in the person's name who was trying to retrieve his personal belongingsThat was the reason he was denied entryThere is no retrieving of personal belongings after 4pm in the afternoon, which is our business hours. The next day they had the car towed to their body shopI have never received any complaint nor have I been notified from the Colony Police Deptof any complaint

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]     I am responding to your message.. We were denied access to this vehicle while in your possession. Your employees closed the shop with us out side the door. And yes we did call the police I have a copy of my phone bill showing we did in fact call and made complaint with police Dept. Your tow truck driver who I recorded told us on speaker that he was told by you (the owner) that I was to come back tommarro you were not letting us in to get belongings.there were four people in my car who herd your driver tells us that. And we recorded your staff leaving the premises from the back door. Your employee who drives the maroon car had his hood up..and the two truck was rite behind him.tapes don't lie.talk to your employees..my tapes are time and date stamped.you have no right to ban the owner access to his vehicle for his belongings that are now missing..

Joe M[redacted] called and stated: 1. It is against the law to hold medications 2. They claim electronics are gone: Yet they removed the vehicle and never reported it to the police. 3. We work with the police 24 hours a days 7 days a week, therefore we aren't always accessible.