Following our conversation on Friday, I wanted to thank you for clarity in addressing this concernI will recount the events up until this pointSt***g from the beginning, we have not had a complaint filed against us with the Better Business Bureau since our founding in We strive to stay abreast of tenant concerns and on top of maintenance at all timesWe extended [redacted] ***'s lease for an additional month at her request to accommodate her evolving work situationWe also had requested information on a additional occupant that had begun staying with her several times a week but were denied [redacted] did request a walk-through for the 26th-28th of August.This was following a text she sent me on the 25th of August stating "I am getting the last of my things and cleaning up today." We suggested the end of the month for a final walk through, at which time she asked if that was when she could return the keyTo streamline her transition I told her she could turn in the key to our drop box at any timeFollowing that conversation(via text) I went to process her apartment on the 29th and everything had been removedAll prior conversations and evidence confirmed she had moved out and we repaired the bathroom walls and cleaned everythingI heard nothing further from [redacted] and until she confirmed that she had returned the key on Monday August 31st, she also inquired about her depositI responded to please leave her forwarding addressI have attached a few photos as we document every tenant's exitThese show the cleaning that needed done to the apartmentI did not photograph the damaged blinds(they were originally recorded under the wrong heading on Ms***'s return-our mistake) and will take return the cost of them ($20)Our local sewage billing is outsourced to a company that averages a lag of 1-monthsWe are forced to estimate billing from an online request service that tracks previous costsMany times tenants are gone two months and we are left holding the bill as they follow the property and are enforced with lienMs***'s billing did come to us yesterday as final paid(closed account) and we will remit payment for that as well($46.32)I will also give two hours of cleaning labor in good faith for immediate resolution($50)I had not charged Ms [redacted] for several minor cleaning items as can be seen in several other photos as she had been a pleasant and generally timely tenant prior to thisThat is a total of ($116.32) I would also like to state that within minutes of receiving Ms***'s concerns about the amount of her deposit return I responded with a detailed explanation and assurance that we would look into the matter further and did not charge for unjustified expensesI also attempted to set up a meeting with her to sit down and walk through everything stating "we would much rather have you happy"She responded by filing this complaint without any notification and has followed that with hostile textsPlease tell me how to proceed from hereShould I send her a check or wait to see the online posting? Again, thank you for your discernmentWe would request that she sign an agreement that we were attendant absolutely to her requests and will not slander in anyway our name as we are a small business in a small cityOur reputation is very important to usBest Regards, Tyler M [redacted] Landlord/OwnerFIELDSTONE APARTMENTS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the return of $would be satisfactory to me.
Since I will only continue to pursue this complaint if the agreed upon $is not received in a timely manner, there is no reason for me to sign his non-slander agreementI am afraid his response is libelous to my character and feel I am the one who needs a non-slander/libel agreement against him
Regards,
Dr*** ***
Following our conversation on Friday, I wanted to thank you for clarity in addressing this concernI will recount the events up until this pointSt***g from the beginning, we have not had a complaint filed against us with the RevDex.com since our founding in We strive to stay abreast of tenant concerns and on top of maintenance at all timesWe extended *** ***'s lease for an additional month at her request to accommodate her evolving work situationWe also had requested information on a additional occupant that had begun staying with her several times a week but were denied*** did request a walk-through for the 26th-28th of August.This was following a text she sent me on the 25th of August stating "I am getting the last of my things and cleaning up today." We suggested the end of the month for a final walk through, at which time she asked if that was when she could return the keyTo streamline her transition I told her she could turn in the key to our drop box at any timeFollowing that conversation(via text) I went to process her apartment on the 29th and everything had been removedAll prior conversations and evidence confirmed she had moved out and we repaired the bathroom walls and cleaned everythingI heard nothing further from *** and until she confirmed that she had returned the key on Monday August 31st, she also inquired about her depositI responded to please leave her forwarding addressI have attached a few photos as we document every tenant's exitThese show the cleaning that needed done to the apartmentI did not photograph the damaged blinds(they were originally recorded under the wrong heading on Ms***'s return-our mistake) and will take return the cost of them ($20)Our local sewage billing is outsourced to a company that averages a lag of 1-monthsWe are forced to estimate billing from an online request service that tracks previous costsMany times tenants are gone two months and we are left holding the bill as they follow the property and are enforced with lienMs***'s billing did come to us yesterday as final paid(closed account) and we will remit payment for that as well($46.32)I will also give two hours of cleaning labor in good faith for immediate resolution($50)I had not charged Ms*** for several minor cleaning items as can be seen in several other photos as she had been a pleasant and generally timely tenant prior to thisThat is a total of ($116.32) I would also like to state that within minutes of receiving Ms***'s concerns about the amount of her deposit return I responded with a detailed explanation and assurance that we would look into the matter further and did not charge for unjustified expensesI also attempted to set up a meeting with her to sit down and walk through everything stating "we would much rather have you happy"She responded by filing this complaint without any notification and has followed that with hostile textsPlease tell me how to proceed from hereShould I send her a check or wait to see the online posting? Again, thank you for your discernmentWe would request that she sign an agreement that we were attendant absolutely to her requests and will not slander in anyway our name as we are a small business in a small cityOur reputation is very important to usBest Regards, Tyler M*** Landlord/OwnerFIELDSTONE APARTMENTS
Following our conversation on Friday, I wanted to thank you for clarity in addressing this concernI will recount the events up until this pointSt***g from the beginning, we have not had a complaint filed against us with the Better Business Bureau since our founding in We strive to stay abreast of tenant concerns and on top of maintenance at all timesWe extended [redacted] ***'s lease for an additional month at her request to accommodate her evolving work situationWe also had requested information on a additional occupant that had begun staying with her several times a week but were denied [redacted] did request a walk-through for the 26th-28th of August.This was following a text she sent me on the 25th of August stating "I am getting the last of my things and cleaning up today." We suggested the end of the month for a final walk through, at which time she asked if that was when she could return the keyTo streamline her transition I told her she could turn in the key to our drop box at any timeFollowing that conversation(via text) I went to process her apartment on the 29th and everything had been removedAll prior conversations and evidence confirmed she had moved out and we repaired the bathroom walls and cleaned everythingI heard nothing further from [redacted] and until she confirmed that she had returned the key on Monday August 31st, she also inquired about her depositI responded to please leave her forwarding addressI have attached a few photos as we document every tenant's exitThese show the cleaning that needed done to the apartmentI did not photograph the damaged blinds(they were originally recorded under the wrong heading on Ms***'s return-our mistake) and will take return the cost of them ($20)Our local sewage billing is outsourced to a company that averages a lag of 1-monthsWe are forced to estimate billing from an online request service that tracks previous costsMany times tenants are gone two months and we are left holding the bill as they follow the property and are enforced with lienMs***'s billing did come to us yesterday as final paid(closed account) and we will remit payment for that as well($46.32)I will also give two hours of cleaning labor in good faith for immediate resolution($50)I had not charged Ms [redacted] for several minor cleaning items as can be seen in several other photos as she had been a pleasant and generally timely tenant prior to thisThat is a total of ($116.32) I would also like to state that within minutes of receiving Ms***'s concerns about the amount of her deposit return I responded with a detailed explanation and assurance that we would look into the matter further and did not charge for unjustified expensesI also attempted to set up a meeting with her to sit down and walk through everything stating "we would much rather have you happy"She responded by filing this complaint without any notification and has followed that with hostile textsPlease tell me how to proceed from hereShould I send her a check or wait to see the online posting? Again, thank you for your discernmentWe would request that she sign an agreement that we were attendant absolutely to her requests and will not slander in anyway our name as we are a small business in a small cityOur reputation is very important to usBest Regards, Tyler M [redacted] Landlord/OwnerFIELDSTONE APARTMENTS
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the return of $would be satisfactory to me.
Since I will only continue to pursue this complaint if the agreed upon $is not received in a timely manner, there is no reason for me to sign his non-slander agreementI am afraid his response is libelous to my character and feel I am the one who needs a non-slander/libel agreement against him
Regards,
Dr*** ***
Following our conversation on Friday, I wanted to thank you for clarity in addressing this concernI will recount the events up until this pointSt***g from the beginning, we have not had a complaint filed against us with the RevDex.com since our founding in We strive to stay abreast of tenant concerns and on top of maintenance at all timesWe extended *** ***'s lease for an additional month at her request to accommodate her evolving work situationWe also had requested information on a additional occupant that had begun staying with her several times a week but were denied*** did request a walk-through for the 26th-28th of August.This was following a text she sent me on the 25th of August stating "I am getting the last of my things and cleaning up today." We suggested the end of the month for a final walk through, at which time she asked if that was when she could return the keyTo streamline her transition I told her she could turn in the key to our drop box at any timeFollowing that conversation(via text) I went to process her apartment on the 29th and everything had been removedAll prior conversations and evidence confirmed she had moved out and we repaired the bathroom walls and cleaned everythingI heard nothing further from *** and until she confirmed that she had returned the key on Monday August 31st, she also inquired about her depositI responded to please leave her forwarding addressI have attached a few photos as we document every tenant's exitThese show the cleaning that needed done to the apartmentI did not photograph the damaged blinds(they were originally recorded under the wrong heading on Ms***'s return-our mistake) and will take return the cost of them ($20)Our local sewage billing is outsourced to a company that averages a lag of 1-monthsWe are forced to estimate billing from an online request service that tracks previous costsMany times tenants are gone two months and we are left holding the bill as they follow the property and are enforced with lienMs***'s billing did come to us yesterday as final paid(closed account) and we will remit payment for that as well($46.32)I will also give two hours of cleaning labor in good faith for immediate resolution($50)I had not charged Ms*** for several minor cleaning items as can be seen in several other photos as she had been a pleasant and generally timely tenant prior to thisThat is a total of ($116.32) I would also like to state that within minutes of receiving Ms***'s concerns about the amount of her deposit return I responded with a detailed explanation and assurance that we would look into the matter further and did not charge for unjustified expensesI also attempted to set up a meeting with her to sit down and walk through everything stating "we would much rather have you happy"She responded by filing this complaint without any notification and has followed that with hostile textsPlease tell me how to proceed from hereShould I send her a check or wait to see the online posting? Again, thank you for your discernmentWe would request that she sign an agreement that we were attendant absolutely to her requests and will not slander in anyway our name as we are a small business in a small cityOur reputation is very important to usBest Regards, Tyler M*** Landlord/OwnerFIELDSTONE APARTMENTS