June 24, Dear *** ***,
On Monday 6/22/15, we received notification of the above referenced complaintThis was a complete
surprise to usWe have no record of this customer contacting us with a problemWe have conducted an investigation into the matterAlthough there are many factors to this case, including claims of credit card fraud on the part of the buyer, ultimately, if one of our customers is unhappy with their purchase, our priority is to address the problems and if warranted, grant a full refundI just want to make it clear that this is what we have doneWe have refunded the buyer in fullThis was an *** purchase of a used itemThe payment was made to us via ***Please refer to attachment This is a print out of an email from *** acknowledging that we have authorized a full refund of $to the buyerThis case is especially concerning to meWe go above and beyond to resolve customer concerns and our *** feedback record of more than 23,positive reviews is testament to our track record of outstanding customer serviceThis buyer never contacted us, but felt it appropriate to file a Revdex.com complaintThis seems a bit harsh to meThere are several options within the *** system for customers to log complaintsIn my opinion, there was no need to involve your agencyPlease let us know if this as an acceptable resolution to this complaintIt is extremely important to us that our response to this complaint meets the approval of the Revdex.comI have left three messages on your office voicemail asking for a return call regarding this matterThese calls and messages have gone unansweredI wanted to review some of the facts in the case and ensure that we have done what is appropriate to resolve this complaintRegards,
John PDoubleDeuce Motors
June 24, 2015Dear *** ***,On Monday 6/22/15, we received notification of the above referenced complaintThis was a complete surprise to usWe have no record of this customer contacting us with a problemWe have conducted an investigation into the matterAlthough there are many factors to this
case, including claims of credit card fraud on the part of the buyer, ultimately, if one of our customers is unhappy with their purchase, our priority is to address the problems and if warranted, grant a full refundI just want to make it clear that this is what we have doneWe have refunded the buyer in fullThis was an *** purchase of a used itemThe payment was made to us via ***Please refer to attachment This is a print out of an email from *** acknowledging that we have authorized a full refund of $to the buyer.This case is especially concerning to meWe go above and beyond to resolve customer concerns and our *** feedback record of more than 23,positive reviews is testament to our track record of outstanding customer serviceThis buyer never contacted us, but felt it appropriate to file a Revdex.com complaintThis seems a bit harsh to meThere are several options within the *** system for customers to log complaintsIn my opinion, there was no need to involve your agency.Please let us know if this as an acceptable resolution to this complaintIt is extremely important to us that our response to this complaint meets the approval of the Revdex.comI have left three messages on your office voicemail asking for a return call regarding this matterThese calls and messages have gone unansweredI wanted to review some of the facts in the case and ensure that we have done what is appropriate to resolve this complaint.Regards,John P.DoubleDeuce Motors
June 24, Dear *** ***,
On Monday 6/22/15, we received notification of the above referenced complaintThis was a complete
surprise to usWe have no record of this customer contacting us with a problemWe have conducted an investigation into the matterAlthough there are many factors to this case, including claims of credit card fraud on the part of the buyer, ultimately, if one of our customers is unhappy with their purchase, our priority is to address the problems and if warranted, grant a full refundI just want to make it clear that this is what we have doneWe have refunded the buyer in fullThis was an *** purchase of a used itemThe payment was made to us via ***Please refer to attachment This is a print out of an email from *** acknowledging that we have authorized a full refund of $to the buyerThis case is especially concerning to meWe go above and beyond to resolve customer concerns and our *** feedback record of more than 23,positive reviews is testament to our track record of outstanding customer serviceThis buyer never contacted us, but felt it appropriate to file a Revdex.com complaintThis seems a bit harsh to meThere are several options within the *** system for customers to log complaintsIn my opinion, there was no need to involve your agencyPlease let us know if this as an acceptable resolution to this complaintIt is extremely important to us that our response to this complaint meets the approval of the Revdex.comI have left three messages on your office voicemail asking for a return call regarding this matterThese calls and messages have gone unansweredI wanted to review some of the facts in the case and ensure that we have done what is appropriate to resolve this complaintRegards,
John PDoubleDeuce Motors
June 24, 2015Dear *** ***,On Monday 6/22/15, we received notification of the above referenced complaintThis was a complete surprise to usWe have no record of this customer contacting us with a problemWe have conducted an investigation into the matterAlthough there are many factors to this
case, including claims of credit card fraud on the part of the buyer, ultimately, if one of our customers is unhappy with their purchase, our priority is to address the problems and if warranted, grant a full refundI just want to make it clear that this is what we have doneWe have refunded the buyer in fullThis was an *** purchase of a used itemThe payment was made to us via ***Please refer to attachment This is a print out of an email from *** acknowledging that we have authorized a full refund of $to the buyer.This case is especially concerning to meWe go above and beyond to resolve customer concerns and our *** feedback record of more than 23,positive reviews is testament to our track record of outstanding customer serviceThis buyer never contacted us, but felt it appropriate to file a Revdex.com complaintThis seems a bit harsh to meThere are several options within the *** system for customers to log complaintsIn my opinion, there was no need to involve your agency.Please let us know if this as an acceptable resolution to this complaintIt is extremely important to us that our response to this complaint meets the approval of the Revdex.comI have left three messages on your office voicemail asking for a return call regarding this matterThese calls and messages have gone unansweredI wanted to review some of the facts in the case and ensure that we have done what is appropriate to resolve this complaint.Regards,John P.DoubleDeuce Motors