Double D's Bar & Family Inn

Following our conversation on Friday, I wanted to thank you for clarity in addressing this concern. I will recount the events up until this point. St[redacted]g from the beginning, we have not had a complaint filed against us with the Better Business...

Bureau since our founding in 2006. We strive to stay abreast of tenant concerns and on top of maintenance at all times. We extended [redacted]'s lease for an additional month at her request to accommodate her evolving work situation. We also had requested information on a additional occupant that had begun staying with her several times a week but were denied. [redacted] did request a walk-through for the 26th-28th of August.This was following a text she sent me on the 25th of August stating "I am getting the last of my things and cleaning up today."  We suggested the end of the month for a final walk through, at which time she asked if that was when she could return the key. To streamline her transition I told her she could turn in the key to our drop box at any time. Following that conversation(via text) I went to process her apartment on the 29th and everything had been removed. All prior conversations and evidence confirmed she had moved out and we repaired the bathroom walls and cleaned everything. I heard nothing further from [redacted] and until she confirmed that she had returned the key on Monday August 31st, she also inquired about her deposit. I responded to please leave her forwarding address. I have attached a few photos as we document every tenant's exit. These show the cleaning that needed done to the apartment. I did not photograph the damaged blinds(they were originally recorded under the wrong heading on Ms. [redacted]'s return-our mistake) and will take return the cost of them ($20). Our local sewage billing is outsourced to a company that averages a lag of 1-2 months. We are forced to estimate billing from an online request service that tracks previous costs. Many times tenants are gone two months and we are left holding the bill as they follow the property and are enforced with lien. Ms. [redacted]'s billing did come to us yesterday as final paid(closed account) and we will remit payment for that as well($46.32). I will also give two hours of cleaning labor in good faith for immediate resolution($50). I had not charged Ms. [redacted] for several minor cleaning items as can be seen in several other photos as she had been a pleasant and generally timely tenant prior to this. That is a total of  ($116.32) I would also like to state that within 10 minutes of receiving Ms. [redacted]'s concerns about the amount of her deposit return I responded with a detailed explanation and assurance that we would look into the matter further and did not charge for unjustified expenses. I also attempted to set up a meeting with her to sit down and walk through everything stating "we would much rather have you happy". She responded by filing this complaint without any notification and has followed that with hostile texts. Please tell me how to proceed from here. Should I send her a check or wait to see the online posting? Again, thank you for your discernment. We would request that she sign an agreement that we were attendant absolutely to her requests and will not slander in anyway our name as we are a small business in a small city. Our reputation is very important to us. Best Regards, Tyler M[redacted] Landlord/OwnerFIELDSTONE APARTMENTS8122407565