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Double M Management Reviews (20)

After reviewing the alleged damage on Mr [redacted] vehicle we have determined it is not possible for this damage to have occurred on our property

Full Circle Autowsh strives to give its customer the finest car care in Arizona We are actually sitting down on Tuesday and discussing this matter with management We will follow up with customer at that time, as well as Revdex.com when it has been resolved

To whom it may concern'Full Circle Auto Wash strives to give the best customer service possible. Please have *** *** call me at *** or ***.Thanks*** ***Director of Operations

We at Full Circle Autowash strive on the best customer service in Arizona. We are meeting with the customer today to resolve this issue

Everything they stated in there report back to you was a lie. NO one ever took me through the car wash to show me how anything worked I was never even asked if I would like to see it. and they took about 4 days to get back with me to tell me they looked at the video and there is no way they could of damaged my car. One if they had to watch the video knowing what side the damage was on there full of crap.

Full Circle Autowsh strives to give its customer the finest car care in Arizona.  We are actually sitting down on Tuesday and discussing this matter with management.  We will follow up with customer at that time, as well as Revdex.com when it has been resolved.

We at Full Circle Autowash strive for the best customer care in Arizona.  We also take complaints extremely important.  We would like to discuss this with our customer to resolve any issues.  Please contact Charlie P[redacted] at [redacted]

Full Circle Autowash strives to give the best service possible. After reviewing Mrs. B[redacted]'s claim it is physically impossible for us to damage a passenger side rim. If Mrs. B[redacted] would like to discuss this further she is welcome to call Charlie P[redacted] at ###-###-####.Thanks

We have contacted the customer and all issue's have been resolved as of today.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 I GOT A EMAIL STATING THE CAR WASH WOULD GET BACK TO ME ON TUESDAY.GARY the owner did that,talked  to him said he would get back to me on wed,didnt get a call so I call him this morning thursday at 10:38am . told me he didnt think  my car got damage there,so there nothing they can do about.
Regards,
[redacted]

Full Circle Autowash strives for the best customer service in Arizona.  I already met with Mr. [redacted] and explained to him how there must have been a pre-existing problem with his bumper.  The car wash will not pull off a bumper to one car and not on any car prior to his or after...

his.  Mr. [redacted] also stated that he had been through the car wash several other times with that vehicle and never had an issue.  I did offer to help Mr. [redacted] by talking to a body shop about repairing his vehicle.  The part was $82.50 and to paint and install was $100, for a total cost of $182.50.  Out of customer service, I offered to pay for the painting and he would have to buy the part and the body shop would install.  Mr. [redacted] refused the offer.  If I can be of any other assistance please call me at [redacted]Direct of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I await full circle car wash's solution.
Regards,
[redacted]

We apologize on this late response.  We always reach out to any complaint in a timely manner as our customers are our world.  We strive to always have the best customer service so when we receive a complaint, it is addressed quickly.  We would love to have this customer contact Tom...

D[redacted] at [redacted] to resolve this situation.

Full Circle Autowash is working with me at this point.  The oil pan has not been replaced but I am told waiting for the correct part.  Replacement scheduled for Dec 8, 2015.

We at Full Circle Autowash strive for the best customer care in Arizona.  I would like Mr. [redacted] to contact Charlie P[redacted] to resolve all issues.  He can be reached at [redacted] ext [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted]6, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.. I was contacted immediately by Mr. P[redacted] from the car wash. He made an appointment with me and personally saw to it that my vehicle was not only finished but went above and beyond to make sure that everything was perfect. It was apparent that the integrity and customer service provided was nothing less than excellent. I will be returning to Full Circle for my car washes and detailing in the future and will recommend it to others.
Regards,
[redacted]

We at Full Circle Autowash strive for the best customer service.  We have contacted the customer and we are in negotiations and a final resolution will be sent when concluded.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

After reviewing the alleged damage on Mr[redacted] vehicle we have determined it is not possible for this damage to have occurred on our property.

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