Double N Automotive, Inc.

The key that the customer is referring to has apparent old damage done to it , key was damaged by water intrusionOffer new key & would also program the new key, the customer wanted a new key & all their money backThe vehicle did not start before we towed it in the vehicle was
driven by the customer when they left so I feel that they have no base for a refund considering the vehicle was fixed correctlyI am still offering the key & to program it for free even though \there is no way the damage to the key was done by my employees

These guys should be ashamed of themselves. After my wife and 4 children were involved in a car accident the police informed me "double n" would come and tow the truck to their location up the block from the accident. Instead the car was delivered to a place 5 miles away. When I called the next day to arrange pick up at 3:30 pm I was told they close at 3. This was an obvious way to keep my car for another day since they actually closed at 5 pm. The next day I was presented w/ a bill for $418.21!! - towing:$170 - yard charge? $45 - labor? $65 storage - $105. The storage was $35 per day for 3 days (charging me for the day of the accident as well even though it arrived there at 4pm), so what's the yard charge they are already charging $35 per day. $65 labor? , Isn't that supposed to be part of the outlandish price of $170 for towing. When I arrive to get the truck and question the bill I am informed that I will not receive the truck until it is paid for. I hand them my credit card to pay there ransom and now I'm informed it is cash only!! Another obvious way to get the car to stay another day. As a small business owner I was appalled at not only the way they are taking advantage of people in a vulnerable time but also in the way they treated me in general. I will never have a car towed from an accident scene again and I certainly hope this place receives the bad karma it so richly deserves

Review: Auto shop "Double N" sent a tow truck to pick up my car that would not start. Car was in my driveway. All electric worked along with battery, but engine would not start. I gave the driver of the tow "[redacted]" 2 of my keys because he thought the problem might be an issue with the sensor in my car not reading the chip in my keys. [redacted] tried both keys and neither worked. He towed the car to the shop. I was called to say I needed a starter, and authorized the work based on the fact that "[redacted]" examined the car and keys and determined it was not the key sensor. My husband picked up the car a few days later, paid the shop and was given the car as it was running. 2 days later I looked for the 2nd key and found broken parts of the key stuffed into a dash compartment.

My husband went to the shop the same day and asked why the key was broken. [redacted] told him he had no idea, and said the key is "corroded" anyway. He said the [redacted] was away and would contact him when he got back. My husband left the broken key parts with [redacted]. A few days later, 12/**/14, I received a call from "[redacted]" the [redacted] says the key is corroded and said I dropped the key in acid (!) or saltwater. I told him that that is the key I have used every day for 4 years and the 2nd key was always left in the house as a spare. [redacted]'s was unable to provide a reason as to why the key was broken while in his possession but claims the car wouldn't start because the key was corroded! I asked why then did he replace a starter and charge me $380 instead of telling me that the key was the problem. [redacted] would not answer this question. He said he would not help me other than offer me $15 for a plastic part for the broken key--even though he said the key wont work.

30 minutes later my husband called and spoke with [redacted] told him the key was corroded and would not work. My husband asked why he replaced the starter, he was told the car needed a starter. My husband asked why the key was destroyed while at the shop. [redacted] replied he has "no idea, but sometimes employees don't always tell the truth. Doesn't that happen in your business?" My husband answered "no, that does not happen in my business". [redacted] was raising his voice and continued to change his story, even blaming coworkers for his shop's problem. I told [redacted] I would contact The Revdex.com , [redacted], his website and [redacted] page to report his handling of this situation. [redacted] said "if you do that I will sue you for libel" and then "this issue isn't worth my time, go [redacted] yourself!" then hung up the phone.Desired Settlement: I am demanding a full refund of $380+ for a starter and labor that was unnecessary and a replacement of the computer chip key that was destroyed while in Double N's possession. This key is estimated at a replacement price between $300 and $400. This is because it is my belief that Double N Automotive could have resolved my issue by telling me that I needed a new key, and not excessively charging me for a starter and labor that was not needed. I paid cash to Double N Automotive via a debit card.

Business

Response:

The key that the customer is referring to has apparent old damage done to it , key was damaged by water intrusion. Offer new key & would also program the new key, the customer wanted a new key & all their money back. The vehicle did not start before we towed it in the vehicle was driven by the customer when they left so I feel that they have no base for a refund considering the vehicle was fixed correctly. I am still offering the key & to program it for free even though \there is no way the damage to the key was done by my employees