Dear Sir/Madam, I received the complaint dated 5-15-the technician arrived atthe home on [redacted] The technician found that the dryer element needed replaced, when he looked for the lady of the home she was nowhere to be found, asked a gentleman that was at the home where was she, he stated she left, the technician was not told when she would be backHe waited and finally told them I cannot stay all day waiting for her to come home, Did they want the dryer repaired? The Man at the house called her on the phone and she stated that she did not want the dryer repaired that they would go out and purchase a new dryerShe gave the technician a credit card number on the phoneThe Gentleman at the house told the technician just to put it together enough that they could get it · out of the house to tak.e to the dump, So he didYes he charged the Homeowner $Minimum labor, and yes when he called the office later that evening and spoke to the technician, I credited back the $and only charged the $for a service callMrPeterson has caJled the office times in a hour spanHe was not at the home and neither was his wife when all of the conversations took placeMost of the conversation was with the Gentleman at the home and he stated he was here visiting from Colorado, and a young Boy was at the homeI was threatened on the phone yesterday two times by MrPetersonNo person should be speak to the way he has spoke to me on the phoneIf he had wanted the Dryer repaired the technician was prepared to do so at that timeBot when the homeowner leaves the home with a Service technician in the house with no instructions on how to get in touch with herit ls hard to communicateSo no I do not feel that the Petersons should get a $service call refunded to them, they were told what the repair was going to cast and choose not to have it repairedService charge is free only if we do the repairThe person left at the home told the Technician not to put the dryer back together because they were goiog to purchase another Dryer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I attached my rejection letter above as I was not sure I could type it in minutes Please let me know if this does not suffice.Rejection of Frost Appliance LLC response to my complaintOctober 24, 2017To Revdex.com: re: complaint assigned ID [redacted] I strongly refute Frost Appliance’s narration on what happened in my experiences with the repairman (MrH***) I called for repair because even though my washer was washing fine during the initial cycles, when the green light came on for the spin cycle the washer did not spin and eventually indicated that the cycle was complete The clothes remained in the washer tub very wet and obviously not spun.I explained this to the repairman when he came and he pulled off the face of the dial area of the machine After apparently examining the electronics he came in and sat down at the kitchen table with me and explained that the washer needed a new “electronic control panel” (cost $ [redacted] ) I was told that the cost of labor plus the part would be $ [redacted] (cost of control panel, labor, and service fee)I exclaimed that I could probably get a new washer for that and he inferred (I cannot recall his exact words) that I could not get a new washer for that He then put in a call to his “supplier” and reported to me that they only had one “electronic control panel” in stock and did I want him to order it or not I got the impression that it was “now or never” if I wanted the “only” one that was in stock He never told me or led me to believe that once I had him order the part that I could change my mind So, he ordered the part and came to the house and installed it about a week later When he left he indicated that the machine was fixed but never demonstrated that to me When I used the washer for the first time since he supposedly “fixed” it, the washer behaved in exactly the same way it had before he replaced the part The green light for the spin cycle would come on and it would not spin.I called Frost Appliance back and the repairman came out and this time looked up under the machine and said it needed a new “actuator” which he just “happened” to have on his truck I told him that since the first part he replaced obviously did nothing to fix the machine I did not think I should have to pay for that part He very brusquely told me “he was trying” and I inferred that he didn’t want any more questions.After he left and I had paid again to have the machine fixed when the second part was obviously what was needed and not the first very expensive part he put on I felt that I had been scammed or that the repairman was inept It was then that I decided to consult the Revdex.com and found only negative reviews for Frost Appliance I also found a complaint so similar to mine that obviously I was not the first customer to have a similar problem with Frost Appliance.I attached my entire rejection letter in the "Attachment space" above as I was not certain I could type it in minutes allowed Please let me know if you can read the attached letter and if it will suffice Regards, [redacted] ***
Dear Sir/Madam, I received the complaint dated 5-15-the technician arrived atthe home on [redacted] The technician found that the dryer element needed replaced, when he looked for the lady of the home she was nowhere to be found, asked a gentleman that was at the home where was she, he stated she left, the technician was not told when she would be backHe waited and finally told them I cannot stay all day waiting for her to come home, Did they want the dryer repaired? The Man at the house called her on the phone and she stated that she did not want the dryer repaired that they would go out and purchase a new dryerShe gave the technician a credit card number on the phoneThe Gentleman at the house told the technician just to put it together enough that they could get it · out of the house to tak.e to the dump, So he didYes he charged the Homeowner $Minimum labor, and yes when he called the office later that evening and spoke to the technician, I credited back the $and only charged the $for a service callMrPeterson has caJled the office times in a hour spanHe was not at the home and neither was his wife when all of the conversations took placeMost of the conversation was with the Gentleman at the home and he stated he was here visiting from Colorado, and a young Boy was at the homeI was threatened on the phone yesterday two times by MrPetersonNo person should be speak to the way he has spoke to me on the phoneIf he had wanted the Dryer repaired the technician was prepared to do so at that timeBot when the homeowner leaves the home with a Service technician in the house with no instructions on how to get in touch with herit ls hard to communicateSo no I do not feel that the Petersons should get a $service call refunded to them, they were told what the repair was going to cast and choose not to have it repairedService charge is free only if we do the repairThe person left at the home told the Technician not to put the dryer back together because they were goiog to purchase another Dryer
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I attached my rejection letter above as I was not sure I could type it in minutes Please let me know if this does not suffice.Rejection of Frost Appliance LLC response to my complaintOctober 24, 2017To Revdex.com: re: complaint assigned ID [redacted] I strongly refute Frost Appliance’s narration on what happened in my experiences with the repairman (MrH***) I called for repair because even though my washer was washing fine during the initial cycles, when the green light came on for the spin cycle the washer did not spin and eventually indicated that the cycle was complete The clothes remained in the washer tub very wet and obviously not spun.I explained this to the repairman when he came and he pulled off the face of the dial area of the machine After apparently examining the electronics he came in and sat down at the kitchen table with me and explained that the washer needed a new “electronic control panel” (cost $ [redacted] ) I was told that the cost of labor plus the part would be $ [redacted] (cost of control panel, labor, and service fee)I exclaimed that I could probably get a new washer for that and he inferred (I cannot recall his exact words) that I could not get a new washer for that He then put in a call to his “supplier” and reported to me that they only had one “electronic control panel” in stock and did I want him to order it or not I got the impression that it was “now or never” if I wanted the “only” one that was in stock He never told me or led me to believe that once I had him order the part that I could change my mind So, he ordered the part and came to the house and installed it about a week later When he left he indicated that the machine was fixed but never demonstrated that to me When I used the washer for the first time since he supposedly “fixed” it, the washer behaved in exactly the same way it had before he replaced the part The green light for the spin cycle would come on and it would not spin.I called Frost Appliance back and the repairman came out and this time looked up under the machine and said it needed a new “actuator” which he just “happened” to have on his truck I told him that since the first part he replaced obviously did nothing to fix the machine I did not think I should have to pay for that part He very brusquely told me “he was trying” and I inferred that he didn’t want any more questions.After he left and I had paid again to have the machine fixed when the second part was obviously what was needed and not the first very expensive part he put on I felt that I had been scammed or that the repairman was inept It was then that I decided to consult the Revdex.com and found only negative reviews for Frost Appliance I also found a complaint so similar to mine that obviously I was not the first customer to have a similar problem with Frost Appliance.I attached my entire rejection letter in the "Attachment space" above as I was not certain I could type it in minutes allowed Please let me know if you can read the attached letter and if it will suffice Regards, [redacted] ***