Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Dear Customer, We are sorry for the trouble you experienced Regarding your request, I'm sorry, but it is our company's policy that customers need to ship their tablets to us to fixComparing from leaving the tablet lying there, I believe it will be better to fix it, and make your son happy again! As far as refund, I'm afraid you have to contact the retailer that you bought the tablet fromSince we are a wholesale company, we do not issue refund to end users Thank you for your purchasing of our tablet Hope this could help you with your issue!
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Sorry for the delay of the process of your lost package caseBased on the shipment record on our file, we shipped the repaired unit back to you on April 08, 2015, but it indicated the address is incorrect or undeliverable, so FedEx sent it back to usHowever, we never got the package returned to us and the tracking information indicates the package is in transit to us as for the latest updated on April We filed a claim with FedEx about the lost package on June 30, after our customer service received your callFedEx usually takes to business days to process Smartpost claims, so we are still waiting for their responseAfter we received the payment from them for the lost package, will we replace your tablet and send to you immediatelyThank you for your understanding and patiencePlease let me know if you have any questions Best Regards, Poppy
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Hi [redacted] we apologized that, I know u frustratedI just need one thing from you:1.please proved your few RMAs record, I need your used to RMA#Because I just check our system , there was nothing relative with ur nameIf you do provide your used to RMA# I can process you to change a another one But if you want to refund, unfortunately we cannot do this way for youYou have to refund with your purchased store any questions please let me know my email is: [redacted] @doublepowertech.com
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Dear customer, Sorry for the confusion that we brought to youHowever, according to the limited warranty that stated in the user manual, there is a 1-year warrant on parts, like keyboard, and days labor for new units or a 90-days warranty on parts and days labor for refurbished unitsAs you mentioned above, you tablet is out of warranty not matter which kind of unit you purchasedTherefore, it would be $labor fee for repairing the GSI am sorry, it is our policy, I hope you can understandThank you Best Regards, ***
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ we are sorry about the inconvenience that we brought to you in the communication processWe no longer use the phone number shows on the website you referred and we also changed the address to [redacted] You can ship your tablet back to us and we can repair it for youPlease contact our Customer Service at (XXX) XXX-XXXXThey will issue a RMA# for your defective unit with some further instructions for the return and replacement Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm willing to accept what the company has said and their willingness to resolve the situationI will follow their instructionsMoving forward, I would recommend the company to update their contact information with Groupon so this would never happen again Final Business Response / [redacted] (4000, 19, 2015/08/14) */ Dear Customer, I apologize for the inconvenience we brought to youPlease email your purchase proof to email: ***@doublepowertech.com, so I could help with your issue directly The purchase proof should contain the item # and the purchase date on it Thank you for your business! Final Consumer Response / [redacted] (2000, 21, 2015/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I submitted the information the company requested on 8/14/I hope this will be finalizedIf not, I will let you know Mrs [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Dear Customer, We are sorry for the trouble you experienced Regarding your request, I'm sorry, but it is our company's policy that customers need to ship their tablets to us to fixComparing from leaving the tablet lying there, I believe it will be better to fix it, and make your son happy again! As far as refund, I'm afraid you have to contact the retailer that you bought the tablet fromSince we are a wholesale company, we do not issue refund to end users Thank you for your purchasing of our tablet Hope this could help you with your issue!
Initial Business Response / [redacted] (1000, 5, 2015/07/20) */ Sorry for the delay of the process of your lost package caseBased on the shipment record on our file, we shipped the repaired unit back to you on April 08, 2015, but it indicated the address is incorrect or undeliverable, so FedEx sent it back to usHowever, we never got the package returned to us and the tracking information indicates the package is in transit to us as for the latest updated on April We filed a claim with FedEx about the lost package on June 30, after our customer service received your callFedEx usually takes to business days to process Smartpost claims, so we are still waiting for their responseAfter we received the payment from them for the lost package, will we replace your tablet and send to you immediatelyThank you for your understanding and patiencePlease let me know if you have any questions Best Regards, Poppy
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ Hi [redacted] we apologized that, I know u frustratedI just need one thing from you:1.please proved your few RMAs record, I need your used to RMA#Because I just check our system , there was nothing relative with ur nameIf you do provide your used to RMA# I can process you to change a another one But if you want to refund, unfortunately we cannot do this way for youYou have to refund with your purchased store any questions please let me know my email is: [redacted] @doublepowertech.com
Initial Business Response / [redacted] (1000, 5, 2015/06/15) */ Dear customer, Sorry for the confusion that we brought to youHowever, according to the limited warranty that stated in the user manual, there is a 1-year warrant on parts, like keyboard, and days labor for new units or a 90-days warranty on parts and days labor for refurbished unitsAs you mentioned above, you tablet is out of warranty not matter which kind of unit you purchasedTherefore, it would be $labor fee for repairing the GSI am sorry, it is our policy, I hope you can understandThank you Best Regards, ***
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ we are sorry about the inconvenience that we brought to you in the communication processWe no longer use the phone number shows on the website you referred and we also changed the address to [redacted] You can ship your tablet back to us and we can repair it for youPlease contact our Customer Service at (XXX) XXX-XXXXThey will issue a RMA# for your defective unit with some further instructions for the return and replacement Thank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm willing to accept what the company has said and their willingness to resolve the situationI will follow their instructionsMoving forward, I would recommend the company to update their contact information with Groupon so this would never happen again Final Business Response / [redacted] (4000, 19, 2015/08/14) */ Dear Customer, I apologize for the inconvenience we brought to youPlease email your purchase proof to email: ***@doublepowertech.com, so I could help with your issue directly The purchase proof should contain the item # and the purchase date on it Thank you for your business! Final Consumer Response / [redacted] (2000, 21, 2015/08/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) I submitted the information the company requested on 8/14/I hope this will be finalizedIf not, I will let you know Mrs [redacted]