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Double Q Vacation Rentals

356 Hideaway Bay Dr, Miramar Beach, Florida, United States, 32550-6008

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My wife and I rented a beach house for out of town guests visiting for a military retirement for April 23-26 through VRBO, with ***, the property manager of Double Q Vacation Rentals. We booked the house on Jan 1, and the COVID19 crisis hit, causing us to have to cancel the retirement. On March 25, I cancelled the rental and requested a full refund.

As a military member, assigned to Hurlburt, I fall under an order by the wing commander, dated 2 April 2020, limiting my off-base movements to 'Essential services and activities only.?
Florida Executive Order 20-87 has been extended through 30 April, banning new vacation rentals. The The VRBO (as of today, 13 April) website shows this property as unavailable through May 17.
The owner is keeping our $2175 for a property that is not rentable.

I cancelled the reservation and requested a full refund of the $4350 plus $1145 in owner fees. *** coordinated with the property owner refunded us the $1145 owner fees and only half restrictions outlined above. of the $4350 for the three nights stay.

On April 13, I again requested a full refund of the $2175 from *** because of the COVID19 restrictions outlined above. His INAPPROPRIATE response was:
"I can't believe your asking me this! I went to bat for you, got your half of the rent back and other fees....WHICH YOU AGREED TO!!!! I got may *** royally chewed out by the homeowners. Had to contribute money out of my own pocket (the full management commission) just to get you up the half amount. Plus you were the one that declined travel insurance not me. I feel it quite inappropriate for you to go back on your word and now ask for even more money. I don't believe that is the way a military officer would properly handle"

The last sentence of ***'s reply was inappropriate and disturbing calling my character into question.

Desired Outcome

Refund Fully refund our $2175 for a house that is not able to be rented by us on anyone due to Florida Executive Order 20-87 has been extended through 30 April, banning new vacation rentals.

Double Q Vacation Rentals Response • Apr 14, 2020

We tried our very best to resolve with these guests. We do have a no refund policy, which the guest approved at the time of his reservation thru VRBO. He then also checked that he refused the CSA travel insurance policy. Had he taken that option, he would have been fully covered for a full refund of his money.
Even though we were not required to refund a dime, we first offered the guest a full credit towards a future stay date at any of our properties. He refused this option as well.
He then offered, just give us 50% back and we would be satisfied. We agreed to that, and refunded. He then comes back 2 weeks later, and now wants a full refund.
I told him no, that we had already settled this.
Every other guest that we have during this crisis time has been more than receptive to our generous offer of a full credit towards a future stay. We feel that Mr *** is trying to take advantage of the situation, and is not showing any responsibility for the fact that we both agreed to the no refund policy, and also agreed to not purchase the travel insurance policy that was offered to him.
I kindly corresponded in all our dealings with him, but yesterday we he got out of hand, I explained in detail our side of things.

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Address: 356 Hideaway Bay Dr, Miramar Beach, Florida, United States, 32550-6008


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