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Double Tree Milford

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Double Tree Milford Reviews (1)

On 8/24/2013 I was a guest at the Doubletree by Hilton Hotel in Milford MA, my departure date was on 8/25/2013. Upon departure, check out time is at 12:00pm. My significant other and I were freshening up in our room 224. During this time it was 11:00am, at 11:25am an employee barged into our room startling us when we were not decent, our privacy was invaded and completely humiliated by the whole experience. I complained about the matter at the front desk and felt this was handled very unprofessionally and was ask for my email address and informed the manager would be contacted and a decision would be made as to what would be done. They stated that someone would contact me but I did not receive a call from their establishment. I did receive an email with my bill statement. Im asking for my full refund, since there was no apology and the hotel did not show any sensitivity towards this matter. I also, called their corporate company in TX on 8/27/2013 they responded via email with a confirmation #XXXXXXXXXXX and apology statement informing that the general manager of the Doubletree hotel will be calling me back in three business day. At this time I would like to see a total refund credit to my Master Card.Thank you for your help in advance with this matter, I look forward to your response.[redacted]Product_Or_Service: hotel serviceAccount_Number: XXXXXXXXXXXDesired SettlementFull refund of [redacted] to my Master cardBusiness' Initial Response The Executive Housekeeper, following procedure, knocked on the door. When no one from inside answered the knock, he entered and announced himself. Upon realizing that the guests were in the room, he immediately apologized and left the room. In an attempt to satisfy this guest the hotel adjusted the room rate by $50 and offered a late check out. These were both done on Sunday August 25, 2013, the day of the incident. Guest was notified of the refund and a folio was sent to his email address to reflect this adjustment.

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Description: Hotels

Address: 11 Beaver Street, Milford, Massachusetts, United States, 01757


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