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Doug Hagy Roofing

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Doug Hagy Roofing Reviews (1)

Review: We had a new roof installed last year by Hagy Roofing. I noticed a few shingles buckled up and a piece of drip edge that was not properly installed. I have called at least 4 times and have left messages for him to contact me, always getting his voicemail. He has never contacted me back about this problem. I have a contract which states a 5 year labor warranty.Desired Settlement: Since I have a 5 year labor warranty and spent $6300 with him, I feel he should at least try to correct the problem. I would request him to contact me prior to doing any labor work.

Business

Response:

We received a complaint by mail on May 16, 2015. Doug Hagy has been out of town. I have made him aware of the complaint by Mr. [redacted]. Doug has told me he talked to Mr. [redacted] 2 times. One right after roof was installed where shingles were up and a piece of drip edge not to his liking. Doug and one of our guys went back replaced a piece of drip edge and he didn't see shingles up except where shingles hadn't completely laid down. Doug and crew were in Mr. [redacted] neighborhood a couple of weeks ago, went and looked at roof and everything looked to be Ok. Doug said he hasn't seen or talked to Mr. [redacted] and assumed everything was Ok. Doug is at a job where cell service is not good. Doug said he will call Mr. [redacted] this Saturday May 23, 2015 and talk to him and schedule a time so Mr. [redacted] will be there when he comes back. [redacted]w/ Doug Hagy Roofing LLC

Business

Response:

I have contacted Mr. [redacted] in response to his complaint. Today May 23, 2015 at 11:30 am. I called Mr. [redacted] and I have set a appointment up for next Saturday May 30, 2015 at 7:30 am. to meet him at his house. I will contact the Revdex.com after that appointment to what was done and/or discussed. Doug Hagyw/Doug Hagy Roofing LLC

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

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Description: ROOFING CONTRACTORS

Address: 825 Oakview Drive, Salem, Virginia, United States, 24153

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