Doug Henry Of Greenville, Inc

Received an advertisement flyer with a tic tac toe game. I won the prize $5K according to the flyer. The manager did not honor the winning ticket.On October 03, 2014 I presented a winning advertisement flyer to the manager of Doug Henry Auto Dealership, Greenville, NC. The winning flyer was a tic tac toe winner for $5K.The manager first stated "We need to do a better job on those, I know how it looks." He then began talking about matching numbers, etc and the only prize available was a $2 scratch off lottery ticket. I then asked him to tell me who won since I had the tic tac toe for the $5K. His response was to tell me I was disrespecting the business and had to leave the establishment. This is fraudulent advertisement and Doug Henry should be held liable for the winning prize.It would be greatly appreciated if someone could guide me in the appropriate manner to hold the dealership accountable.Desired SettlementI would like to collect the prize I won.Business Response all of the customers that have responded to the flyer that was sent out were all treated the same. as it clearly states on the flyer if the recipient of the flyer " match three items in the scratch off area and you win one of four great prizes". for those that matched three like items they are directed to the prize board that lists the numbers as well as the prizes listed next to those numbers. I am not aware of any customers that were confused to the point where they thought they won something that they did not..and no customers were asked to leave for any reason...responding to a flyer or not. we did not have anyone come in to claim the $5000 top prize as these flyers typically have a response rate of a little less than 1% of the total number of flyers sent out. as stated on the flyer 20,0000 pieces were mailed out through the post office.it is our wish that someone would come in with the winning number as this would afford the company an excellent opportunity with future advertising and promotion efforts.we are disheartened by the response of anyone that has developed an opinion negative such as this...especially since the language on the flyer explaining the process is in bold letters and simple to read next to the scratch off area.thank you.[redacted]

We were misled throughout the purchase process. the dealership refuses to reimburse us for their negligence.We looked at a car, drove it home then decided not to purchase. We had not done any paperwork at the time. When we returned the car, we were told they no longer had our car. They had supposedly disposed of our vehicle without having any signed paperwork. We were told we had to complete the purchase or [redacted] would lose his job. We had to take extreme measures to attempt to make this sale work. They cancelled the insurance on our previous car but did not change the title work so there was a penalty involved with the DMV. Then they asked us to have the car we purchased inspected because they had failed to do that and they would reimburse us for that. They also told us they would reimburse us for a stop payment fee on a check. These promises were made by [redacted] They also have not completed a detail as promised. At this point I cannot get a response. We are owed $200 for reimbursements and another $1000 for time and troubleDesired Settlement$1200 in reimbursement

My car is acting up and up and they are saying nothing is wrong with it. I bought the car on march 3rd 2015 from Doug Henry of Greenville, I started realizing that when cranked it idels high and takes off really hard like I am hitting the gas really hard. So on the 9th of march I took it back. On the 13th of march the dealer [redacted] claimed they had replaced a sensor in the computer and that the looked and looked and that was all they found but its was fixed. So they returned my car. On the 14th of march I called them back cause my car was still ideling high and was acting like it was going to shut off when I came to a stop. I had my mechanic look at it and he agreed that there was a sensor problem but because he does not work on cars at a shop I was not able to have him really mess with it. So I took my car back in on the 16th of march to Doug Henry of Greenville on the way there with my mom in the car the car was shaking really bad when letting of the gas. When we got there the dealer came out and I told him everything the car was doing, he said they would take it back to farmville and now that I have a better description of what my car was doing maybe they could fix it this time. Doug Henry of Farmville called me back on the 19th of march to say that nothing was ever wrong with my car and they didn't fix anything the first time. So I called Doug Henry of Greenville and they said that I need to crank my car 10 minutes before driving it and that the car hasn't been acting up for them at all. after talking with my father [redacted] the cosigner on the car, I asked if I could either get my money back or put my money towards a different car because they can't seem to find anything wrong with my car. He said if there was a problem with that car they would fix it but nothing is wrong with it. So I asked why it only acts up with me and he said it having to warm up for 10 minutes is normal for a car and that it wasn't acting like it was going to shut off on them. Then proceeded to tell me there was absolutely nothing wrong with my car. He said that my warranty will cover anything wrong with my car if they could find something wrong with it and that no they couldn't do that for me and "the car just needs the heck drove out of it" his own words.. The car was 6000I also have a 3 year warranty on the car that I am paying 1800 forI put 2000 down and the rest I am making payments to PFS common sense loans at uncommon speedthe loan # is [redacted]The car is a [redacted] was my dealermy payments are 195 a month The car was 6000I also have a 3 year warranty on the car that I am paying 1800 forI put 2000 down and the rest I am making payments to PFS common sense loans at uncommon speedthe loan # is [redacted]The car is a [redacted] was my dealermy payments are 195 a month Desired SettlementFor them to either refund me or replace my car. Because they can't find what's wrong with it for it to be fixedBusiness Response Contact Name and Title: [redacted]Contact Phone:[redacted]Contact Email: [redacted]Upon Mrs [redacted] telling us she had a concern with her car, we asked her to bring it here so we could send it to the Doug Henry Service Department at our Farmville Location. We gave her a courtesy vehicle to drive during the time. With no type of check engine light or service codes present, our ASE Certified mechanics drove the vehicle several times and started the vehicle several times (including cold starts). The Service Department Manager went as far as to drive it home overnight to try to find a problem with the vehicle. They flashed the transmission programming for the car as a precaution and we called the customer to have her pick up the vehicle. A week later Mrs [redacted] called us again and told us the vehicle is revving high and lunging when it is put in gear. She said that she had her mechanic look at it and he said that there was a problem with it, however he did not have access to a garage and could not tell her what the exact problem was. We told her to bring the car in again, and provided her a car to drive while we were having it checked again. Our certified mechanics and service manager drove the vehicle again for a few days only to find nothing wrong. The service department said that the revving that Mrs [redacted] is describing is the vehicle motor warming up and is a characteristic of all vehicle with electronic fuel injection on a cold start. It is a little louder in the [redacted] and other economy cars because of less noise dampening materials. The Service department also said that upon putting the vehicle in gear and letting your foot off the brake, the vehicle rolls no faster that 6 miles per hours which is below tolerances and completely safe. Once the vehicle reaches the correct operating temperature it no longer has to rev at a higher rpm to warm up, thus quieting down. The service department manager called Mrs [redacted] and gave her all of this information. She came and got her vehicle and then filed this complaint with the Revdex.com. As the store manager I reached out to her to find out who her "mechanic" was so we could get that person involved with our service department so maybe we could put all parties together and reach a solution that would make everyone happy. I also asked for his certification information. Mrs [redacted] told me that he was a "friend of a friend" and she would have him contact me. She also said that she wanted to take it to a dealership that has an official [redacted] authorized service facility. She asked me who that was in Greenville, and I directed her to the shop that I knew had purchased the rights to [redacted] service when [redacted] stopped making new cars. She said that she was going to make an appointment for the following weekend and would be in touch with me on that Monday. I never heard from her anymore. I called twice a day for 3 days with no luck of reaching her, leaving her messages each time. I did finally get her father on the phone who told me that his daughter had been sick. He was not able to answer any of my questions about getting the vehicle checked out or who her "mechanic" was so we could try to help them. He said that they were going to a "reputable service facility" to have it checked out and then hung up the phone. At no point in time have we ever told Mrs [redacted] that we would not fix a problem with the car she just purchased from us. The Doug Henry Chevrolet Buick GMC Service Facility operates separate from the sales department and has no need to misrepresent a problem with a vehicle to any customer. The service department also employs certified mechanics that can work on all makes and models of vehicle. Had anything been wrong with the vehicle we were and still are open to trying to make the situation right. Also the warranty that Mrs [redacted] purchased insures that she will be covered in the event of a mechanical problem with her car. Our Position in the matter is that we will not refund her money or replace her vehicle because we cannot find anything wrong with it. If there was a problem with the car we would help her and continue to offer the great customer service that we have given her thus far.

Complaint[redacted] had damage not reported before my 260 mile drive to see it. Salesman lied about negotiating and refused to fill up gas tank/per his prior promise.For several days I spoke with Salesman, [redacted], on phone about [redacted] Base. Since the dealer, Doug Henry of Greenville was 260 miles away, the saleman promised that he and his body man had checked the [redacted] and found no damage but a scuff that would be taken care of before I traveled there on 08/21/2014 to test drive the car. He said he would negotiate a lower price if I found any damage when I inspected the vehicle. I asked if the vehicle was cleaned and he said the carpets need to be cleaned but everything else was fine. He even volunteered to fill up the gas tank when I buy the [redacted]. On 08/21/2014 at 1:00 PM when I arrived I found scuffs, about 30-scratches on the roof, dents/rust and missing paint in the doorjamb, very dirty upholstery, a screw in the tire-tread, a chip to the windshield, greasy finger prints in the interior, ketchup on the seat buckle and seat, and the gas tank was empty of fuel. [redacted] designated somebody else, [redacted], to handle the sale. I complained about many things to [redacted] and wanted to negotiate a lower price as I was promised By [redacted], before I spent 5-hours driving there, if I found any damage. [redacted] said "NO, IF YOU WANT A VEHICLE WITHOUT SCRATCHES, THEN BUY A NEW ONE!" He would not lower the price but had an employee use some touch-up paint on the doorjamb scratches. The screw was pulled out of the tire and they decided that it may not have been long enough to puncture to the inner tire layer, without taking the tire off the rim to look. An employee washed off the seatbelts and wiped some of the dirt off of the seat upholstery. He even tried to buff out the scratches on top of the [redacted] but the scratches did not come out, only the layer of clear-coat paint was buffed off. I asked several times with several employees to negotiate for a lower price and to fill up the gas-tank but [redacted] refused to stand by his promises. Since the [redacted] was still a fair price I decided to buy it. [redacted] had great difficulty doing the paperwork but after four-hours The purchase was finalized. I had a cashiers check for the exact amount but the dealership worked at a snail's pace. [redacted] told me that I would get the title in 3-weeks. He used a marker to write an expiration date on the 30-Day North Carolina temporary Tag. Because the car was not ready, the paperwork was performed slowly, and [redacted] had made false promises to me; We were not able to leave until 5:00 PM. I had to pay $52.00 to fill up the gas tank. We had to drive on back roads to get back to Virginia, during a storm, and got lost and nearly wrecked many times but finally arrived before midnight. Then I realized that [redacted] had written a 15-day expiration date on the 30-Day Tag. I went to Virginia DMV and they said I could not get tags without the Title. On 08/22/2014, I emailed [redacted] and requested he either send me a proper 30-day tag or expedite the Title to me before the 15-days expired on the 30-day tag they had put on the [redacted]. I also complained about the lies and time it took to do the paperwork. I waited all day but [redacted] did not email me back or even call me. Finally, at 4:15 PM I decided to call the owner, Doug Henry, who has an office at his farmville Dealership. However he was not there. [redacted] would not give me his email address or mobile phone number. [redacted] said she would take care of this. I waited 2-weeks and received no calls, emails, or packages from the dealer. It was apparent that they did not care so I called back at the Greenville dealership and spoke to [redacted] who said she was sorry about what had happened and try to get me a title to the vehicle. She over-nighted a title application from [redacted] but it was useless without the title. On Friday, 09/05/2014 I called back and talked to [redacted] and she said that they were going to overnight all of the proper paperwork to me but it didnt come until Monday 09/08/2014. Had expired tags for three daysDesired SettlementThe salesman, [redacted], who had lured me down saying he would negotiate down any damage and give me a full tank of gas, [redacted] who was clueless on the paperwork, [redacted] who talked to me but did nothing for 2-weeks to solve the matter, and[redacted], one of several managers there, who refused to compensate me for fuel, damage, or a rental car after the tags expired; all three made no apologies, admitted no fault, and made no action on my customer complaint until [redacted], maybe the only person with Integrity there, decided to help me. So My settlement request is the same as the email I sent on 08/22/2014; Gasoline refund of $52.00 and a written apology from [redacted] due to his deceptive sales practices. Thank you.Business Response Contact Name and Title: [redacted] ManagerContact Phone: [redacted]Contact Email: [redacted] My Name is [redacted]. I am the Store Manager for Doug Henry of Greenville. I personally worked with Mr [redacted] on the purchase of his [redacted]. He asked me the condition of the vehicle on the phone. I looked over the vehicle personally and called him back to let him know of a small scuff on the vehicle, but that over all the vehicle was in great condition considering that is almost 4 years old. I pulled a car fax report on the vehicle and told him up front that the vehicle had been in an accident and provided him with a copy via email. He asked me to have a body shop tech look at the vehicle. It took a couple of days to make this happen, because our body shop is based off site, and our body shop paint manager only comes to the store a few times a week. He came, looked over the vehicle and also said that the vehicle had been repaired the right way and that it was not noticeable. Over the course of those days leading up to Mr [redacted] coming, he called me several times asking for a discount. Our Store uses a VERY comprehensive pricing tool that allows me confidently price our vehicles less that competitors vehicles within a several hundred mile radius. This vehicle particularly was the least expensive [redacted] within a thousand miles of my store. I let Mr [redacted] know this, but still offered a $300 discount because he was so far away out of good faith. I specifically told him if he was expecting to get more discounts than this when he got here, DO NOT WASTE THE SEVERAL HOUR TRIP. Mr [redacted] told me that he had been looking for OVER A YEAR and that he would not be afraid to walk if he didn't like the car or the deal. I told him that we could not fill the tank up because our margin was so low (especially after the additional discount). Mr [redacted] told me several times again over the phone that he was not afraid to walk away from the deal if he didn't feel good about it and set an appointment to come in to buy the vehicle. When Mr [redacted] Showed up to our store, I went out to greet him, and introduced him to a salesperson that would him finish the transaction(as the store manager, I have to be available to assist every customer in the store, and well many other responsibilities, My desk is in the middle of our show room, and I told Mr [redacted] before I left him in the hands of my sales person, that if he needed anything, to please grab me) Mr [redacted] and his wife then began to thoroughly check the vehicle out. Upon climbing up on the door seal, they noticed several light scratches on top of the car. I admit one that I missed these light scratches, as I look at the top of every vehicle for dents and damage, however you had to climb on the door seal to see these scratches. It appeared as though the previous owner parked under a tree and the leaves lightly scratched the top. Also the bad seat was not as clean as I would have liked it to have been, and a section of paint the size of a normal pencil eraser was missing on the inside of the door seal. Upon seeing all of this, Mr [redacted] offered me 2000 dollars less than the price that he had already agreed to on the phone citing that the vehicle was in "bad condition". My response was that I appreciated his offer but that I could not do it. He began to get upset and told me that he was getting ready to walk away from the deal. My response was that "he knew that this vehicle was a good deal; He told me that he had been shopping for over a year, and in my eyes as someone who has been doing this for a long time, considering the age and mileage of the vehicle, that it was in great condition. I think that for the condition of vehicle that you are looking for, you may want to check out a program that is less than a year old, or a maybe even a new one, however be prepared to spend significantly more money". I in NO WAY said anything close to "if you want a vehicle without scratches, then buy a new one" as Mr [redacted] has claimed in his complaint. I offered to try to buff the scratches out on the roof, re clean the inside, and fix the small paint spot on the door seal if that would please him. They wanted to drive the vehicle and talk about, which I said no problem. Upon coming back they noticed a screw in the tire, which I said that I would have patched right away. Mr [redacted] and his Wife agreed to let us try to get the items fixed that they wanted fixed. We suggested to Mr [redacted] and his wife to allow us to start the paper work, so while they waited for the vehicle we could go ahead and get that part finished, saving them time. They refused, citing that "they were not going to do any paper work until they saw the work done on the vehicle" No Problem, Upon detail. During the course of the next 2 hours, several other customers were in and out of our store, and we had sold quite a few cars that day. When a customer agrees to buy a car, they get put in order by when they agree to buy the car ( this is the only fair way to do it). By the time that our detail department finished the vehicle to Mr [redacted]'s satisfaction, we already had 2 other people in line to buy cars. The wait was longer than ideal, but we simply could not help it. They asked again for a full tank of gas which I declined again. However I did give them a little extra than we give most customers because of the inconvenience. They left, and at that time, [redacted] nor I were aware of any issues. Since Mr [redacted] was financing through his own lender, I offered to beat his interest rate several times because he was so intent on getting more of a discount. Allowing our lender to finance the vehicle would have allowed him to save almost a thousand dollars on finance fees. He refused to allow us to do this. This puzzled me because this gentleman was so intent on beating me up over the price of the car, but would not allow me to save him money on his financing. He gave us all the appropriate paperwork for financing the vehicle with is bank and left happy (or as I thought). Our Business Manager did not send the title with the DMV paper work, as he thought he was not allowed to send the title to the customer. This was a mistake on our part, however once the mistake was realized, the sales manager [redacted], was right on it, sending out the title to Mr [redacted]. The title arrived 3 days after the tag expired because of this problem. Mr [redacted] then let us know that the vehicle had a chip in the windshield, and the he wanted us to rent him a luxury suv for 3 days for the inconvenience. Mr [redacted] and His Wife went over this vehicle with a fine tooth comb when they came to our dealership, as far as climbing on the vehicle and underneath the vehicle. I feel that the chip may have happened in after he purchased the vehicle for that reason, because if it was there, one of us would have seen it and addressed it. We take windshield issues very seriously. While I do own up to our dealership making a mistake not sending the title with the first batch of paperwork, Mr [redacted] was not down a car(they did not trade a vehicle in with us so they were not in any different situation than they were 15 days prior), and we would have also been more willing to help if Mr [redacted] had been less threatening, demeaning, and demanding to our staff on the phone. Mr [redacted] even told our sales manager on the phone that he got a great deal! Our Position as it stands is that we are not willing to pay for any damages as we feel that we owe none. We went OUT OF OUR WAY to try to fix the issues that Mr [redacted] and his wife had with the vehicle so his 5 hour drive was not wasted. I apologize for not checking the top of the car better, and also for the mistake with the title work not coming in time, however I never promised a full tank of gas to Mr [redacted]. Mr [redacted] told me SEVERAL TIMES that if he wasn't happy with the car or the deal he would not buy the car and walk. I have an email that I can provide with him talking about how he walked from his local [redacted] dealership 4 times, and also the quote that disclosed the price. I feel that Mr [redacted] had the intention of coming down here making sure that he found SOMETHING wrong with the vehicle and trying to talk us down more from our already LOW LOW Price that we had agreed upon. He stated to the sales manager that he got a great deal even after complaining about the title work. If Mr [redacted] would like to receive any money from us We will offer him a $50 referral fee for every customer that he sends to us that buys a car and takes advantage of our great prices, and our willingness to go out of our way to take care of any problems that arise.Consumer Response Its apparent that Mr [redacted] is an expert at trying to convince people that what happened is not what happened. He was rude and disrespectful to me and my wife. With him selling so many cars I am utterly amazed that he "remembers" so much about me after actually talking to me for 10-mintes over a four-hour period. He promised to reduce the price if I found damage. I found lots of damage but he would not reduce price. It doesnt matter what he says now, he baited me down with a promise of negotiation and a promise of a full talk of gas AFTER he agreed to reduce the cost $200, not $300. He didnt do either, regardless of what his verbal damage control and contrivances are now. I bet you that MR Doug Henry has no clue about what actually happened on this complaint, so Mr [redacted] is protecting his job now. There is a reason that used car salepeople have a bad name and MR mills is the epitome of that. I only asked for an apology and for him to pay for the gas he had promised me. Is it arrogance or cockiness that causes him to be that way? Mr [redacted] did not go out of his way to do anything except to order young employees to spend a few minutes to try to cover some scratches with a touch-up paint pen, pull a screw from a tire. Mr [redacted] has only used the Revdex.com forum to try to disprove my claim and not do what he promised me. Now he has taken upon himself to know the vehicle situation in my family as not having changed? He is clueless and trying to misdirect people away from the complaint of his deception. Truth is, the trip from North Carolina ruined the transmission in the car we drove there in. Oops guess he was wrong again. He is a used car salesman. I am a decorated USMC Sgt & War Veteran, Retired Police Officer, Member of the National Criminal Justice HONOR Society, graduate of a college and a university with a deep seated need for justice, honesty, humility and charity. I do not like dishonest people. Since dishonest people hate to be outed I expected more deception. Delivered on queque from MR [redacted].I have always heard that "a liar will tell 100 lies to cover up just one lie". [redacted] works for a man who owns 7-dealerships and lots of things in North Carolina but needs scruples to admit he was wrong. Certainly a written apology and $52 worth of gas he had promised would make me go away. However he has chosen the telling 100 more. I have conducted myself in a manner that everybody who knows me also know that my level of integrity is the highest. I apologize for turning my complaint into a defensive tirade but I am deeply offended by Mr [redacted] lack of integrity. It is my fault to expect others to be as honest as me. It is my weakness to expect honesty from others but I will gladly swear an oath to my words or take a polygraph test. I guarantee you [redacted] would never pass a polygraph exam about this complaint. Pay for a full tank of gas and give me an apology. Thank you.Final Business Response We Stand on our position in this matter. If Mr [redacted] did not feel comfortable with the terms of the purchase, he should have walked away from the deal as he stated he was willing to do many times. He was never told that he would get a price discount above and beyond of what he was offered on the phone and emailed to him. His email response insinuates that he "Hopes that he will fare better the next day if there are any major defects with the vehicle" He WANTED SOMETHING TO BE WRONG WITH THE VEHICLE SO HE COULD TRY TO NEGOTIATE ON THE PRICE. This is his email to Mr [redacted], I am prepared to drive down there and should be there by lunchtime on Thursday 08/21/2014. I will not need your financing. I spoke with a gentleman over the phone about warranties at Doug Henry. If I paid for any of those then I would lose the savings that I may receive on such a long journey to Greenville. I am going to ask my friend, a mechanic with 35 years experience, to ride with me to inspect your [redacted]. I am meticulous when it comes to details especially for a large purchase for my family. I have been to the local [redacted] dealer ten times in the past year to examine the inventory and prices. I have been all over the internet and at most of the local used car lots. In the last week I have been at [redacted] four times. Today the sales manager refused to negotiate and ignored what I had told him and the salesman. I shook there hands and happily left. Hopefully we will fare better tomorrow if any important defects are located with your [redacted]. Thank you for being so patient over the phone. Regards, He is mad because he did not get what he wanted with his "If you don't do what I want, I'm not going to buy the car" tactic; and now is trying to cause harm to our business because of it. The sum of money is very small in the grand scheme of things, however by paying Mr [redacted] 52 dollars for gas and a written apology admits fault (which we are not going to do because we did nothing wrong). Mr [redacted]'s previous achievements have nothing to do with his complaint, and his last rebuttal validates his bullying demeaning nature towards people. Mr [redacted] has hundreds of happy customers that have nothing but good things to say about him. He also has numerous accolades and achievements in the community. He has been a manager in the Doug Henry organization for 7 years with a great track record of customer service. It also needs to be known that Mr [redacted] has not spoke with Mr [redacted] since the day he left the dealership, instead speaking with the other manager. Had Mr [redacted] picked up the phone and expressed his issues with the person he had the problem with, all of this could have probably been sorted out. Now he has decided to display this on public forum we have to put as many details out for display to prove our innocence in this matter. We will not pay for a tank of gas or issue an apology.