They used to manage our HOA. They were terrible so they were fired. Unfortunately for me my auto pay sent them the annual assessment. They are refusing to pay me back. I do not think it is out of a sense of loyalty to their bottom line. I think they agree I should be reimbursed they are just so inept they cannot process the transaction.
[redacted] appartments
[redacted] w [redacted] ave [redacted] XXXXX
This place is the worst where I lived I have 2 weeks without a stove I break and do not want to change it and when I tell them I am treated very poorly
For those who have stayed here as a resident would know that the HOA office here is closed 9.9/10 times during office hours. Whenever you call them on the phone it usually goes to voicemail. They are never there at the hours they claim say their office is open to public and its residents. It is definitely not the person's fault who works there because he gets paid and takes order by Board of Directors Keith Elliott from Legum & Norman, Inc. And they are the ones who have set up the system in a way that it bothers most of the neighbors and its residents.
I had a situation with their parking regulations and let me explain you their "regulations" on parking in the neighborhood.
They say that, if we have a visitor coming, he or she can park there no more than 3 days in a row, otherwise it will be towed. Of course with the visitors parking permit int he car.
I had my brother come stay with me on Sunday and he parked his car in the Visitors spot with the visitors parking pass. Our intention was to go to the HOA office the next day and get a new parking sticker or get an extension on his visitors parking permit, so he can stay and park his car longer than 3 days and not worry about it being towed. So, next day we went to the office at 10am (their office house says they open 10am) and no one was there. We knocked on the door and no one had answered. So we waited for 15 minutes and no one showed up. My brother and I went our ways to work and since I am in the area, I stopped by the office around 2 or 3 pm and the office was still closed and this time with bunch of envelopes taped on the door by residents for HOA to pick up. So, I left again and we could not meet anyone that day for our parking pass.
The next day (Tuesday) we went and this time HOA office had a letter on their door, saying they will not be there for the day. What? Again, I dont blame the guy who works there because he is the only one working in that office and that man hustles and work for everyone. The problem is, he is the only doing all the work and of course he won't be there all day everyday. The Board of Directors Keith Elliott from Legum & Norman, Inc should hire an office assistant so that the office remains open to everyone during the office hours.
So, we parked our car Tuesday night with the visitors parking was for the last time and it was towed because it was there for more than 3 days. Correction, it was towed on its 3rd day, they got it wrong. I paid 160 dollars to retrieve the car from the towing company.
The funny part is, the HOA office was closed on Wednesday too. So, I had to call like 5 phone numbers to get to Keith Elliott and right off the bat he tried to blame it on me, saying he and the other worker was there at the HOA office the day before and on Monday. I am like, at which hours? Are they expecting us to sit by the HOA office door steps and wait for them 8 hours straight and hope they show up? Then after few arguments he has asked me to put on a request during the board meeting they have every month in the evening at the HOA office. So I wrote up a letter and nicely handed to them and my brother and I showed up at the board meeting.
I spoke for about 3 minutes or so and explained them that it wasn't anyone's fault but the system needs to change or the parking regulations needs to be adjusted to cover up the fact that no one is here most of the time during office hours. They said they will discuss among themselves and would send me a letter of denial or approval.
Of course you can't beat bunch of bullies, so I got a denial letter from them. Not complaining about the money but I fear that most of the resident or future residents will bullied like this. If they have regulations and rules for us to follow, then they should be the ones following them first. Anyway, I am moving out of this place and hopefully never return.
This company is horrible they do not have accurate accounting yet demand and do not provide detailed accounting. They are like the mafia. Keep every check you write them because they have horrible accounting people and you will be the one filling in all of the checks and balances.
I am mainly writing this review in regards to Homeside Properties, one of the companies under Associa; however, I do have issues with Associa which I will mention as well.
First, Homeside very nearly delayed the closing on my condo by refusing to supply necessary information for me, my lender, and my insurance company. Not only was the management staff rude and unhelpful, but they had no knowledge of the simplest items (i.e. roof condition), claiming that they had just taken over management of the property. Homeside continues to be inept in their property management as I have had further issues with them regarding repairs to my unit and general property maintenance.
I submitted a review to Google about my experience, and Associa directed me to email my concerns to [redacted]@associaonline.com . I did and received no response. Not even an automated reply. This is unacceptable. I have worked in property management for years (including student housing, which is very demanding) so I know it is not the most glamorous or rewarding job at times, but being rude, incompetent, and unprofessional is not an acceptable way to do business. 0/0
This company is a scam. First, they are owned by a Texas state Senator. Look at the complaints - they are all the same. Associa does not return calls/emails and they are quick to apply erroneous fees. You can beat them. Take pictures and only communicate with them via email. Petition you neighbors and do not be afraid to get a lawyer. There is obvious negligence and strong grounds for a class action suit. Remember, they have to abide by the law and you can easily get an attorney at no upfront fee (quid pro quo).
I agree will the negative comments previously posted. Emails sent to property management were not responded to timely. A week would go by and I would have to follow up. Only then I MIGHT get a response. This is the worst property management company!! We have recently switched to a new property management company and from the beginning they have been more responsive that this company has ever been. I would love to know where my HOA dues went. What a total waste of money!!!
This is the worst management company ever! Stay away from Associa TN in Brentwood! They are rude, unprofessional, did not take care of our neighborhood and I fully regret hiring them! The president of this company is unprofessional as well and does not know how to run a business!! Everything from financial issues to management was a nightmare and John the president was aware of it the entire time! I'm breaking my contract after only 5 months, I should have broke it only 4 weeks after they started!!!!
This management company has very poor customer service. When calling to talk to a representative, and actually reaching one, they are condescending, rude, and say anything to get a person off the phone. One rep actually sighed like they had no tolerance for my call or stayed quiet without answering my questions. They use psychological tactics to get you off the phone as quickly as possible. They promise anything but deliver nothing.
I am still waiting for action on a water leak in the common hallway after reporting it two weeks ago. Previously, other tenants called in the same leak months ago and nothing has been done. No one has taken a look at it or repaired it.
If you are thinking of buying a property that will be managed by Kramer [redacted] don't! I have issues stemming back years, that have not been addressed by them. Their lack of communication, feedback, action and ability to take care of their customers is most appalling.
I have nothing nice to say about Associa, I am a resident of Sheridan Lakes in Hollytwood, Fl. We have a full time property manager, he is rude, condesending, and a lyer. He seems to think we work for him. The propority is a mess, there is no comunication between the Board of Directors and the residents. We do not have monthly meetings, are not informed of business transactions although they preach transparency. I can go on and on. I did try to sell, my monthly maintenance is higher then my mortgage by almost half. The assesments are out of line. We are an over 55 community, some of the residents have been here from the beginning, at this time they are old and frail. The newer people moving in are still working and not involved. I wish there were a way to either fire Associa, or the property manager or both. It does not seem to happen. Most of our BOD are snow birds, so they aren't even here. The few remaining seem to love the "power" but are useless. Not just my opinion.
They used to manage our HOA. They were terrible so they were fired. Unfortunately for me my auto pay sent them the annual assessment. They are refusing to pay me back. I do not think it is out of a sense of loyalty to their bottom line. I think they agree I should be reimbursed they are just so inept they cannot process the transaction.
[redacted] appartments
[redacted] w [redacted] ave [redacted] XXXXX
This place is the worst where I lived I have 2 weeks without a stove I break and do not want to change it and when I tell them I am treated very poorly
For those who have stayed here as a resident would know that the HOA office here is closed 9.9/10 times during office hours. Whenever you call them on the phone it usually goes to voicemail. They are never there at the hours they claim say their office is open to public and its residents. It is definitely not the person's fault who works there because he gets paid and takes order by Board of Directors Keith Elliott from Legum & Norman, Inc. And they are the ones who have set up the system in a way that it bothers most of the neighbors and its residents.
I had a situation with their parking regulations and let me explain you their "regulations" on parking in the neighborhood.
They say that, if we have a visitor coming, he or she can park there no more than 3 days in a row, otherwise it will be towed. Of course with the visitors parking permit int he car.
I had my brother come stay with me on Sunday and he parked his car in the Visitors spot with the visitors parking pass. Our intention was to go to the HOA office the next day and get a new parking sticker or get an extension on his visitors parking permit, so he can stay and park his car longer than 3 days and not worry about it being towed. So, next day we went to the office at 10am (their office house says they open 10am) and no one was there. We knocked on the door and no one had answered. So we waited for 15 minutes and no one showed up. My brother and I went our ways to work and since I am in the area, I stopped by the office around 2 or 3 pm and the office was still closed and this time with bunch of envelopes taped on the door by residents for HOA to pick up. So, I left again and we could not meet anyone that day for our parking pass.
The next day (Tuesday) we went and this time HOA office had a letter on their door, saying they will not be there for the day. What? Again, I dont blame the guy who works there because he is the only one working in that office and that man hustles and work for everyone. The problem is, he is the only doing all the work and of course he won't be there all day everyday. The Board of Directors Keith Elliott from Legum & Norman, Inc should hire an office assistant so that the office remains open to everyone during the office hours.
So, we parked our car Tuesday night with the visitors parking was for the last time and it was towed because it was there for more than 3 days. Correction, it was towed on its 3rd day, they got it wrong. I paid 160 dollars to retrieve the car from the towing company.
The funny part is, the HOA office was closed on Wednesday too. So, I had to call like 5 phone numbers to get to Keith Elliott and right off the bat he tried to blame it on me, saying he and the other worker was there at the HOA office the day before and on Monday. I am like, at which hours? Are they expecting us to sit by the HOA office door steps and wait for them 8 hours straight and hope they show up? Then after few arguments he has asked me to put on a request during the board meeting they have every month in the evening at the HOA office. So I wrote up a letter and nicely handed to them and my brother and I showed up at the board meeting.
I spoke for about 3 minutes or so and explained them that it wasn't anyone's fault but the system needs to change or the parking regulations needs to be adjusted to cover up the fact that no one is here most of the time during office hours. They said they will discuss among themselves and would send me a letter of denial or approval.
Of course you can't beat bunch of bullies, so I got a denial letter from them. Not complaining about the money but I fear that most of the resident or future residents will bullied like this. If they have regulations and rules for us to follow, then they should be the ones following them first. Anyway, I am moving out of this place and hopefully never return.
This company is horrible they do not have accurate accounting yet demand and do not provide detailed accounting. They are like the mafia. Keep every check you write them because they have horrible accounting people and you will be the one filling in all of the checks and balances.
I am mainly writing this review in regards to Homeside Properties, one of the companies under Associa; however, I do have issues with Associa which I will mention as well.
First, Homeside very nearly delayed the closing on my condo by refusing to supply necessary information for me, my lender, and my insurance company. Not only was the management staff rude and unhelpful, but they had no knowledge of the simplest items (i.e. roof condition), claiming that they had just taken over management of the property. Homeside continues to be inept in their property management as I have had further issues with them regarding repairs to my unit and general property maintenance.
I submitted a review to Google about my experience, and Associa directed me to email my concerns to [redacted]@associaonline.com . I did and received no response. Not even an automated reply. This is unacceptable. I have worked in property management for years (including student housing, which is very demanding) so I know it is not the most glamorous or rewarding job at times, but being rude, incompetent, and unprofessional is not an acceptable way to do business. 0/0
This company is a scam. First, they are owned by a Texas state Senator. Look at the complaints - they are all the same. Associa does not return calls/emails and they are quick to apply erroneous fees. You can beat them. Take pictures and only communicate with them via email. Petition you neighbors and do not be afraid to get a lawyer. There is obvious negligence and strong grounds for a class action suit. Remember, they have to abide by the law and you can easily get an attorney at no upfront fee (quid pro quo).
I agree will the negative comments previously posted. Emails sent to property management were not responded to timely. A week would go by and I would have to follow up. Only then I MIGHT get a response. This is the worst property management company!! We have recently switched to a new property management company and from the beginning they have been more responsive that this company has ever been. I would love to know where my HOA dues went. What a total waste of money!!!
This is the worst management company ever! Stay away from Associa TN in Brentwood! They are rude, unprofessional, did not take care of our neighborhood and I fully regret hiring them! The president of this company is unprofessional as well and does not know how to run a business!! Everything from financial issues to management was a nightmare and John the president was aware of it the entire time! I'm breaking my contract after only 5 months, I should have broke it only 4 weeks after they started!!!!
This management company has very poor customer service. When calling to talk to a representative, and actually reaching one, they are condescending, rude, and say anything to get a person off the phone. One rep actually sighed like they had no tolerance for my call or stayed quiet without answering my questions. They use psychological tactics to get you off the phone as quickly as possible. They promise anything but deliver nothing.
I am still waiting for action on a water leak in the common hallway after reporting it two weeks ago. Previously, other tenants called in the same leak months ago and nothing has been done. No one has taken a look at it or repaired it.
If you are thinking of buying a property that will be managed by Kramer [redacted] don't! I have issues stemming back years, that have not been addressed by them. Their lack of communication, feedback, action and ability to take care of their customers is most appalling.
I have nothing nice to say about Associa, I am a resident of Sheridan Lakes in Hollytwood, Fl. We have a full time property manager, he is rude, condesending, and a lyer. He seems to think we work for him. The propority is a mess, there is no comunication between the Board of Directors and the residents. We do not have monthly meetings, are not informed of business transactions although they preach transparency. I can go on and on. I did try to sell, my monthly maintenance is higher then my mortgage by almost half. The assesments are out of line. We are an over 55 community, some of the residents have been here from the beginning, at this time they are old and frail. The newer people moving in are still working and not involved. I wish there were a way to either fire Associa, or the property manager or both. It does not seem to happen. Most of our BOD are snow birds, so they aren't even here. The few remaining seem to love the "power" but are useless. Not just my opinion.