In regards to complaint # [redacted] dated August 29,regarding Mr [redacted] of Placerville, California I, [redacted] , the owner of Dough Veerkamp General Engineering, Incpersonally went to [redacted] residence at [redacted] on Tuesday September 2, at approximately 10:a.mto discuss the problem of a broken plastic water line Summary of Circumstances: On or about July 1, [redacted] called our office to request a backhoe come to his residence to dig a hole so he could bury a horse that he thought was dyingMy son [redacted] handled the request, however we did not have a backhoe available in the Placerville area to help him at a reasonable price, as normally for this kind of service we would have a minimum charge of hours plus a move in of the backhoe by truck to his site, which would have cost a minimum of $550.00+My son [redacted] just wanted to help out this elderly gentleman and save him some money [redacted] call my brother that lives within a mile or so of ***s and dig the hole for the horse for the sum of $100.00- which we lost money on due to hard ground conditions for digging The only way in and out of the area where [redacted] wanted the hole dug was to drive the backhoe in and out of his paved residential drivewayWe were not informed by [redacted] that he had a plastic PVC water line approximately one foot deep and paved over with asphalt that we would need to crossHowever, since this was done around July 1st or so, the ground should have been extremely solid and hard, let alone paved with approximately 1/2"+ thick of asphaltic concrete, and should have easily supported a rubber tire [redacted] Backhoe weighing approximately to tons So, approximately days later, according to ***, he discovered his water line to be leakingHe contacted a company to come out and repair it for approximately $and [redacted] was hoping we would reimburse him for the broken water line that cannot be proven we broke when it started leaking days later As I stated, on September 2nd after approximately 30+ minutes of visiting with [redacted] and a very congenial conversation with him, I believe we both concluded that possibly the backhoe may not have broken the buried water line by driving over it, but who knows for sure? I told [redacted] I wanted to help him on the financial part and I refunded to him on the spot the $he paid us and he reluctantly accepted it and also felt bad for the situtation We shook hands and promised to stay in touch on a friendship basis Sincerely, [redacted]
In regards to complaint # [redacted] dated August 29,regarding Mr [redacted] of Placerville, California I, [redacted] , the owner of Dough Veerkamp General Engineering, Incpersonally went to [redacted] residence at [redacted] on Tuesday September 2, at approximately 10:a.mto discuss the problem of a broken plastic water line Summary of Circumstances: On or about July 1, [redacted] called our office to request a backhoe come to his residence to dig a hole so he could bury a horse that he thought was dyingMy son [redacted] handled the request, however we did not have a backhoe available in the Placerville area to help him at a reasonable price, as normally for this kind of service we would have a minimum charge of hours plus a move in of the backhoe by truck to his site, which would have cost a minimum of $550.00+My son [redacted] just wanted to help out this elderly gentleman and save him some money [redacted] call my brother that lives within a mile or so of ***s and dig the hole for the horse for the sum of $100.00- which we lost money on due to hard ground conditions for digging The only way in and out of the area where [redacted] wanted the hole dug was to drive the backhoe in and out of his paved residential drivewayWe were not informed by [redacted] that he had a plastic PVC water line approximately one foot deep and paved over with asphalt that we would need to crossHowever, since this was done around July 1st or so, the ground should have been extremely solid and hard, let alone paved with approximately 1/2"+ thick of asphaltic concrete, and should have easily supported a rubber tire [redacted] Backhoe weighing approximately to tons So, approximately days later, according to ***, he discovered his water line to be leakingHe contacted a company to come out and repair it for approximately $and [redacted] was hoping we would reimburse him for the broken water line that cannot be proven we broke when it started leaking days later As I stated, on September 2nd after approximately 30+ minutes of visiting with [redacted] and a very congenial conversation with him, I believe we both concluded that possibly the backhoe may not have broken the buried water line by driving over it, but who knows for sure? I told [redacted] I wanted to help him on the financial part and I refunded to him on the spot the $he paid us and he reluctantly accepted it and also felt bad for the situtation We shook hands and promised to stay in touch on a friendship basis Sincerely, [redacted]