July 2017Revdex.comFile # [redacted] It is unfortunate that the customer was caught in the middle of this situationWe were not contacted atany point during the repair by Hyundai of KirklandIt is an industry standard that extended warrantyclaims must be pre-authorizedIf Hyundai of Kirkland had called UCC to check about coverage theywould have been instructed as to how to get pre-approval.Unfortunately, this situation was created because the customer was given incorrect information by theservice writer at Hyundai of KirklandI am surprised to hear that the customer was instructed to submitthe claim after the repairs were performed as the service writer that instructed her to do so, use to workhere at Doug's Mazda and knew how UCC approved claimsWe are unaware of any extended warrantypolicy that reimburses for claims that they have not had a chance to review for coverage prior to repairs.We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy sincethe customer paid, so at this point we are not able to tell if the repair would have been covered or not.Extended warranty claims are a daily occurrence in all service departmentsMuch like going to thedentist, it is the standard of operation for a service advisor to check for coverage when the advisor isaware that the client has an extended warranty before giving the client the final estimate for repairs.Often an independent inspection will be performed prior to authorizationSince all coverages aredifferent, the first step is generally to call the extended warranty company and ask how the specificpolicy requires the shop to proceed, verify labor rates, verify rental coverage, etcWhile we aresympathetic, there is nothing more we can do at this time.Young L**Doug's HyundaiBecky I [redacted] Young L [redacted] Thursday, July 06, 8:53AM'Zack G [redacted] '; 'Lisa R***' [redacted] @dougs.com; 'Becky I [redacted] '; [redacted] @dougs.comSubject: RE: Complaint [redacted] -IMMEDIATE ATTENTION REQUESTEDFrom: Zack G [redacted] [mailto: [redacted] @SWDS.net]Sent: Wednesday, July 05, 5:29PMTo: Lisa R***Cc: [redacted] @dougs.com; ***@dougs.comSubject: Re: Revdex.com Complaint [redacted] - IMMEDIATE ATTENTION REQUESTEDNothing is in the system it looks like Kirkland Hyundai didn't even attempt to helpThey simply just took her money,and told her to handle it, which clearly isn't how claims are adjudicated.I can call UCC tomorrow.Apparently, Luke is handing the Revdex.com- part?If so, perhaps he can get it from the customer?Best,[redacted] @SWDS.NETOn Jul5, 2017, at 5:25PM, Lisa R [redacted] < [redacted] @dougs.com> wrote:I'm not getting through to anyone at Kirkland HyundaiDo you have a copy of what he submitted toUCC?Lisa R***, Service DirectorDoug's Mazda Hyundai [redacted] @dougs.com425-774-(Mazda Service)425-582-(Hyundai Service)From: Zack G [redacted] (mailto:[email protected]]Sent: Wednesday, July 05, 5:21PMTo: Lisa R [redacted] Subject: Re: Revdex.com Complaint [redacted] - IMMEDIATE ATIENTION REQUESTEDIf you would please review the invoice fromKirkland Hyundai, and make sure we're looking at something that would be covered under the policy,AND the cost is appropriate- I would appreciate it
It is unfortunate that the customer was caught in the middle of this situation We were not contacted at any point during the repair by Hyundai of Kirkland It is an industry standard that extended warranty claims must be pre-authorized If Hyundai of Kirkland had called UCC to check about coverage they would have been instructed as to how to get pre-approval Unfortunately, this situation was created because the customer was given incorrect information by the service writer at Hyundai of Kirkland We are unaware of any extended warranty policy that reimburses for claims that they have not had a chance to review for coverage prior to repairs We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy since the customer paid, so at this point we are not able to tell if the repair would have been covered or notExtended warranty claims are a daily occurrence in all service departments Much like going to the dentist, it is the standard of operation for a service advisor to check for coverage before giving the client the final estimate for repairs Often an independent inspection will be performed prior to authorization Since all coverages are different, the first step is generally to call the extended warranty company and ask how the specific policy requires the shop to proceed, verify labor rates, verify rental coverage, etc While we are sympathetic, there is nothing more we can do at this time Young L [redacted] Doug’s Hyundai Manager
I bought a Mazda from this dealershipI walked in with 100% financing from my bankAlberto was the salesman and he was rude from the beginningHe ran my credit report even after I requested that he didn't run itIt was unnecessary to run it when I had a check in hand to purchase the vehicle I filed a customer complaint after several harassing phone calls from Alberto requesting a copy of my brother's registration to "prove" we owned a Mazda previouslyIn the complaint to the manager, I attached a copy of our insurance card that proved we owned a MazdaI didn't understand why they needed the registration to my brother's car so I refused to send them thatIt all seemed fishy and untrustworthyInstead I sent paperwork that showed we owned a mazda but it had no other information on itI never heard anything back from the manager or Alberto Now, several weeks later I am receiving phone calls from my bank stating that the dealership has failed to send the title to themTH
Complaint: [redacted] I am rejecting this response because:Much of the paperwork sent to me in this mail pre-dates their retraction of the original payment on 3/30, thus it is irrelevant to whether the loan is still outstanding In addition, according to Hyundai Motor Finance, the account will not be closed for a month Until it processes as closed, I am not positive that the transaction really is concluded.In addition, I definitely do not consider this a satisfactory outcome I only agreed to unwind the deal because I thought that would end the constant headache created by Doug's (whether this was initially deliberate deception or was an internal miscommunication that was attempted to be covered through deception and unreasonable threats, and then an impressive array of additional errors, I do not know) I remain convinced that I would prevail should I decide to take this to a court of law But my attempt to take a financial hit in order avoid further entanglements with the mess that Doug's created was unsuccessfulInstead, I have been stuck with yet more hours on the phone with Hyundai Motor Finance and talking to lawyers in addition to taking the financial hit.One of their managers threatened to ruin my credit and they have manufactured a situation in which they have the means to do so (i.epulling back payment from Hyundai Motor Finance and leaving me with the debt AND no car) As such, I certainly cannot consider this closed until I get confirmation from Hyundai Motor Finance that it really is closed, which they tell me will take another month And, as described above, I do not think this is a fair outcome after all this They reneged on a deal, they got me to agree to absorb the financial impact of allowing them to renege on a deal, and then they reneged again and left me with a mess Hopefully in another few weeks I will get confirmation from HMF that it is indeed concluded Sincerely, [redacted]
Dear Revdex.com and ***, As of right now the Revdex.com states that there is no other action required on our side, so I am just straight emailing some informationThe last note from the *** is that she still wants some information to help her feel better about a resolutionSo here is what I am sending to the both of you show this transaction was resolved on our side like I have been stating 1st you will see a check that we sent to Hyundai Motor Finance March 14th, The check was voided and not accepted by the bankI don’t have the exact reasons why 2nd you will see a letter from Hyundai Motor Finance dated March 29th, releasing their interest in the Hyundai TucsonThe account number is listed on the letter 3rd is the statement from our bank that Hyundai Motor Finance debited our account for the dollar amount please fees for payoff on the vehicle *** purchased 4th is a payoff quote date for April 8th, showing that there are no records on file for the Tucson that she purchased 5th is a copy of the confirmation page of when the bank finalized the loan on for us and how much money they were giving usThis is just extra, it also backs up form #3, showing that they did take fees from our closing out the loan 6th is just to show ***, that your credit file was only ran one timeShe mentioned that Brian had threatened to ruin her creditBut I did want to show that there was only one credit activity on our part one time Now I am not sure about the conversation that was had with Hyundai about fees and rescinding paymentsI can only make assumptionsIn this case, she was speaking to customer service and we having been working with CorporateNow information may have not been posted correctly or may have just crossed each other by the time she calledI would assume that the customer service department could only see the canceled check and prepared her for the worseThere will be no fees that *** will be responsible for; as you can see in form #we paid any penalties I do want to apologize to *** for Brian or Young supplying you with any of this informationIf I had just known that you were looking for this, I could have supplied it a lot sooner as wellHopefully this will give the final closure for this complaint Thank you Melissa M*** Doug’s Lynwood Mazda, Hyundai and Credit Center
Complaint: ***
I am rejecting this response because of the following reasons:Why does Hyundai Lynnwood keep on breaming the Hyundai Kirkland?I already had a long communication with Hyundai Kirkland, and met them at the King county court so do not bring up the issues of another company.There is the constant issue of the company failing to provide the proper documentation.When the insurance policy is sold, the proper documentation must be provided.This is where the problem had began, I only received two pages of the contract declaration page.In these two pages, there is NO information about having to received a pre-approval(see attached previous file)So my question is how are they are going to take the responsibility of failing to provide the full documentation, because this is where the whole problem began.In the beginning when I complained about this issue, Manager of Hyundai Lynnwood said the employee who had sold me the insurance had left.I do not believe that this is an appropriate response from a responsible company
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I don't think they understand my point.When a customer buys a car or an insurance policy, the company must provide the proper documentation, but they failed to provide the proper packet.I can show you what they gave meIt was only two pages long and provided no information, whatsoever.I had a commutation with the King County Judge, and he told me the best thing to do is to contact the Hyundai Lynwood because they were the ones who sold me this contract and they were also the ones who did not provide the proper packet
Sincerely,
*** ***
I received a mailer saying I had won $5,in their promotion (not may have)! It was a deception! They gave me a phony gift card that turned out worthless! What a poor PR stunt! Should win a shame award
July 2017Revdex.comFile #***It is unfortunate that the customer was caught in the middle of this situationWe were not contacted atany point during the repair by Hyundai of KirklandIt is an industry standard that extended warrantyclaims must be pre-authorizedIf Hyundai of Kirkland had called UCC to check about coverage theywould have been instructed as to how to get pre-approval.Unfortunately, this situation was created because the customer was given incorrect information by theservice writer at Hyundai of KirklandI am surprised to hear that the customer was instructed to submitthe claim after the repairs were performed as the service writer that instructed her to do so, use to workhere at Doug's Mazda and knew how UCC approved claimsWe are unaware of any extended warrantypolicy that reimburses for claims that they have not had a chance to review for coverage prior to repairs.We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy sincethe customer paid, so at this point we are not able to tell if the repair would have been covered or not.Extended warranty claims are a daily occurrence in all service departmentsMuch like going to thedentist, it is the standard of operation for a service advisor to check for coverage when the advisor isaware that the client has an extended warranty before giving the client the final estimate for repairs.Often an independent inspection will be performed prior to authorizationSince all coverages aredifferent, the first step is generally to call the extended warranty company and ask how the specificpolicy requires the shop to proceed, verify labor rates, verify rental coverage, etcWhile we aresympathetic, there is nothing more we can do at this time.Young L**Doug's HyundaiBecky I***Young L** Thursday, July 06, 8:53AM'Zack G***'; 'Lisa R***'***@dougs.com; 'Becky I***'; ***@dougs.comSubject: RE: Complaint *** -IMMEDIATE ATTENTION REQUESTEDFrom: Zack G*** [mailto:***@SWDS.net]Sent: Wednesday, July 05, 5:29PMTo: Lisa R***Cc: ***@dougs.com; ***@dougs.comSubject: Re: Revdex.com Complaint ***- IMMEDIATE ATTENTION REQUESTEDNothing is in the system it looks like Kirkland Hyundai didn't even attempt to helpThey simply just took her money,and told her to handle it, which clearly isn't how claims are adjudicated.I can call UCC tomorrow.Apparently, Luke is handing the Revdex.com- part?If so, perhaps he can get it from the customer?Best,425.766.7676***@SWDS.NETOn Jul5, 2017, at 5:25PM, Lisa R*** wrote:I'm not getting through to anyone at Kirkland HyundaiDo you have a copy of what he submitted toUCC?Lisa R***, Service DirectorDoug's Mazda Hyundai***@dougs.com425-774-(Mazda Service)425-582-(Hyundai Service)From: Zack G*** (mailto:[email protected]]Sent: Wednesday, July 05, 5:21PMTo: Lisa R*** Subject: Re: Revdex.com Complaint ***- IMMEDIATE ATIENTION REQUESTEDIf you would please review the invoice fromKirkland Hyundai, and make sure we're looking at something that would be covered under the policy,AND the cost is appropriate- I would appreciate it
Advertisement: Play the King of Cars $25K cash game- Provides a pull tab card with pictures of carsThe advertisement indicates match in a row to winnext to the pull tab card is a picture of winning combinationsNext to the winning combination pictures is a list of winning dollar amountsThe add alludes that dollar amounts text listed next to the winning combination picture is the winning dollar value if the car combination showed on the pull tabMy pull tab had three silver cars which winning combination dollar value listed next to the combination was $5,The terms and conditions did not indicate that there were many winning combinations of the same combinationWhen I brought my winning card into Doug's Lynnwood Mazda, the car salesperson said that all pull tabs had winning combinations but it was the confirmation number on my advertisement had to match with the confirmation number listed on their prize boardEssentially, the add alluded to someone winning the prize based on the winning combination just to bring them into the car dealershipWhen I was there, there were several people who came to claim their prize and walked out angryI would like this practice stopped or the advertisement being up front that a winning combination does not mean that you won the prize indicated
Complaint: ***
I am rejecting this response because:This matter is not resolved; in addition the response posted has a number of factual problems (not to mention posting my name which I would prefer not be publicly available).First, I have agreed to return the vehicle in order to “unwind” the deal. That does not to me represent a satisfactory resolution of this episode, however it was the only recourse offered to me which did not involve paying their full demand immediately or needing to litigate this for months into the future. The proposed return of the car is not scheduled to happen for a week. They have already tried to alter the unwind of this transaction in very material ways (including having me return the car without the debt having been erased) . Once this deal is officially unwound, I can then report it concluded. However, even if it does finally process as agreed without more attempts to alter it, I will not consider this a satisfactory outcome Second, most of the statements made here are not true. 1) The general sales manager has never spoken to me, despite multiple messages from me. The dealership has insisted that only one person return my messages, a middle manager. The dealer ownership with whom I left messages also did not return them. Other than to leave messages, I have spoken with no one at the dealership except the specific sales staff (including aforementioned middle manager) that had sold me this car. I very specifically requested someone else and they very specifically declined(Their insistence that this same middle manager over see the “unwind” was very nearly enough to cause me to decide to litigate rather than proceed with the unwind.) 2) I have submitted no additional paperwork to the dealership. The aforementioned middle manager has insisted that they had everything. A government investigator who responded to my complaint indicated that indeed, the paperwork showing the price I allege and “down” is sitting in their folder. As such, them claiming here that they reconsidered due paperwork newly come to light because I only recently submitted it is clearly not true. 3) Returning the car does not presuppose the conclusion that I am not out any money, not least of which because I am getting back a used vehicle which will show owners rather than the one it had prior to my selling it to them. I have spoken to lawyers. I almost purchased snow tires. The vehicles I had lined up as my alternatives at other dealerships have sold in the interim and the starting prices on comparable vehicles are showing as higher now than they were a month ago. Unwinding this deal does not imply that I am out no money. 4) Up until this message, they (through that middle manager) have consistently insisted that there was no mistake and therefore no possibility of any sort of compromise with me as I was completely in the wrong. I have absorbed the harm of their mistake and they are not willing to take any of my suggestions for ways to minimize the harm I am absorbing.I had really hoped that if the someone else at the dealership would look at this situation, a swift, amicable resolution could be reached. The middle manager insisted that the “whole team” agreed that there was no room for compromise and my messages to higher management and ownership were not returned (or to the extent they were returned, it was by that middle manager). I am troubled that now that someone at the dealership other than that middle manager did look at this, the explanation given is so filled with misrepresentations and the actions they have chosen are not minimizing further harm to me. It is truly ridiculous that a 10% problem on a sale has caused so much disruption.
Sincerely,
*** ***
October 25,
Revdex.com
We are sorry Ms *** is unhappy with the fact that we found her a lender on her car loan with WellsFargo.We do our best to find the best rates with the many lenders we have at our disposal we were able to getMs *** approved with Sound Credit Union but
it came with several conditions were as Wells Fargoalso approved Ms *** at the same rate without any conditionsWe always strive to get the bestpossible rate for our customers.Attached please find a copy of the condition of financing that Ms *** signed showing that sheconsents to Seller to submit her credit application and sales document to more than one lendinginstitution.Respectfully,
Young L**General ManagerDoug's Lynnwood Hyundai** *** *** ** * *** ** *** • (425) 774-• 1-800-827-• SEATTLE#: (206) 523-• FAX#: (425) 774-• www.dougs.com
***SUPPORTING DOCUMENT REDACTED BY Revdex.com***
I purchased a used car from Doug's Hyundai NW and on the contract it states that the financing would be done through Sound Credit Union in Tacoma, WAInstead, they financed my car through Wells Fargo!! I would have NEVER agreed to purchase or finance a car through Wells FargoNow in order to get the car refinanced, I have to pay! How is this even legal?
I bought a Mazda from this dealershipI walked in with 100% financing from my bankAlberto was the salesman and he was rude from the beginningHe ran my credit report even after I requested that he didn't run itIt was unnecessary to run it when I had a check in hand to purchase the vehicle
I filed a customer complaint after several harassing phone calls from Alberto requesting a copy of my brother's registration to "prove" we owned a Mazda previouslyIn the complaint to the manager, I attached a copy of our insurance card that proved we owned a MazdaI didn't understand why they needed the registration to my brother's car so I refused to send them thatIt all seemed fishy and untrustworthyInstead I sent paperwork that showed we owned a mazda but it had no other information on itI never heard anything back from the manager or Alberto
Now, several weeks later I am receiving phone calls from my bank stating that the dealership has failed to send the title to themTH
Unfortunately there was a miscommunication when the vehicle was negotiatedMs*** did send in paperwork showing where the miscommunication came from during the negotiationAfter looking everything over and speaking to Ms*** the General Sales Manager, Young L*** has decided to buy back
her carHopefully this will resolve the issue and she will not be out any money nor will she be owing any money. Thank youMelissa M***Revdex.com complaint Manager for Doug's Auto Group
I purchased a Hyundai EQUUS with an extended warranty on 10/30/
The Manager strongly recommended me to purchase the extended warranty and the person who was doing finance sold a United Car Care product I was curious why they did not recommend the Hyundai warranty but they only recommended this
I did sign it and he gave me pages of paper and he said that is the warranty contract and I thought this it was
I had a mechanical breakdown on 01/14/and it was towed to Hyundai Kirkland, they said I just needed to mail an invoice to the warranty company then they will reimburse it so I paid $
Next day I called the warranty company and they said that I had to call before my car was fixed and then I can get approval so they won't reimburse what I paid
I ask him IN THE CONTRACT WHERE IT SAY I HAVE TO CALL AHEAD?
He said page
I ONLY had the first pages
I called Hyundai Lynnwood and they said the person who was doing the finance left the company so they don'
It is unfortunate that the customer was caught in the middle of this situation. We were not contacted at any point during the repair by Hyundai of Kirkland. It is an industry standard that extended warranty claims must be pre-authorized. If Hyundai of Kirkland had called UCC to
check about coverage they would have been instructed as to how to get pre-approval. Unfortunately, this situation was created because the customer was given incorrect information by the service writer at Hyundai of Kirkland. We are unaware of any extended warranty policy that reimburses for claims that they have not had a chance to review for coverage prior to repairs We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy since the customer paid, so at this point we are not able to tell if the repair would have been covered or notExtended warranty claims are a daily occurrence in all service departments. Much like going to the dentist, it is the standard of operation for a service advisor to check for coverage before giving the client the final estimate for repairs. Often an independent inspection will be performed prior to authorization. Since all coverages are different, the first step is generally to call the extended warranty company and ask how the specific policy requires the shop to proceed, verify labor rates, verify rental coverage, etc. While we are sympathetic, there is nothing more we can do at this time. Young L** Doug’s Hyundai Manager
The very abbreviated version: I agreed to a purchase price for a vehicle after extremely lengthy negotiations The dealer explained that he was characterizing some of the rebates/incentives as a down payment and as such the paperwork showed a down payment amount, but as I was not providing a down payment and the paperwork clearly stated that I owed nothing except the agreed purchase price, I believed their representations that indeed the down payment was taken care of by rebates and incentive programs I signed the paperwork and left with the car Nine days later they called during dinner and at first were asking me to provide a credit card number in order to put in some money and reduce the size of my loan Upon questioning about how this would be documented, I was turned over to manager Brian who insisted that I still owed the down payment amount Brian became quite argumentative, made no allowance that there was any scope for misunderstanding (i.eI had somehow managed to ma
Complaint: ***
I am rejecting this response because:Much of the paperwork sent to me in this mail pre-dates their retraction of the original payment on 3/30, thus it is irrelevant to whether the loan is still outstanding. In addition, according to Hyundai Motor Finance, the account will not be closed for a month. Until it processes as closed, I am not positive that the transaction really is concluded.In addition, I definitely do not consider this a satisfactory outcome. I only agreed to unwind the deal because I thought that would end the constant headache created by Doug's (whether this was initially deliberate deception or was an internal miscommunication that was attempted to be covered through deception and unreasonable threats, and then an impressive array of additional errors, I do not know). I remain convinced that I would prevail should I decide to take this to a court of law. But my attempt to take a financial hit in order avoid further entanglements with the mess that Doug's created was unsuccessfulInstead, I have been stuck with yet more hours on the phone with Hyundai Motor Finance and talking to lawyers in addition to taking the financial hit.One of their managers threatened to ruin my credit and they have manufactured a situation in which they have the means to do so (i.epulling back payment from Hyundai Motor Finance and leaving me with the debt AND no car). As such, I certainly cannot consider this closed until I get confirmation from Hyundai Motor Finance that it really is closed, which they tell me will take another month. And, as described above, I do not think this is a fair outcome after all this. They reneged on a deal, they got me to agree to absorb the financial impact of allowing them to renege on a deal, and then they reneged again and left me with a mess. Hopefully in another few weeks I will get confirmation from HMF that it is indeed concluded
Sincerely,
*** ***
July 2017Revdex.comFile # [redacted] It is unfortunate that the customer was caught in the middle of this situationWe were not contacted atany point during the repair by Hyundai of KirklandIt is an industry standard that extended warrantyclaims must be pre-authorizedIf Hyundai of Kirkland had called UCC to check about coverage theywould have been instructed as to how to get pre-approval.Unfortunately, this situation was created because the customer was given incorrect information by theservice writer at Hyundai of KirklandI am surprised to hear that the customer was instructed to submitthe claim after the repairs were performed as the service writer that instructed her to do so, use to workhere at Doug's Mazda and knew how UCC approved claimsWe are unaware of any extended warrantypolicy that reimburses for claims that they have not had a chance to review for coverage prior to repairs.We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy sincethe customer paid, so at this point we are not able to tell if the repair would have been covered or not.Extended warranty claims are a daily occurrence in all service departmentsMuch like going to thedentist, it is the standard of operation for a service advisor to check for coverage when the advisor isaware that the client has an extended warranty before giving the client the final estimate for repairs.Often an independent inspection will be performed prior to authorizationSince all coverages aredifferent, the first step is generally to call the extended warranty company and ask how the specificpolicy requires the shop to proceed, verify labor rates, verify rental coverage, etcWhile we aresympathetic, there is nothing more we can do at this time.Young L**Doug's HyundaiBecky I [redacted] Young L [redacted] Thursday, July 06, 8:53AM'Zack G [redacted] '; 'Lisa R***' [redacted] @dougs.com; 'Becky I [redacted] '; [redacted] @dougs.comSubject: RE: Complaint [redacted] -IMMEDIATE ATTENTION REQUESTEDFrom: Zack G [redacted] [mailto: [redacted] @SWDS.net]Sent: Wednesday, July 05, 5:29PMTo: Lisa R***Cc: [redacted] @dougs.com; ***@dougs.comSubject: Re: Revdex.com Complaint [redacted] - IMMEDIATE ATTENTION REQUESTEDNothing is in the system it looks like Kirkland Hyundai didn't even attempt to helpThey simply just took her money,and told her to handle it, which clearly isn't how claims are adjudicated.I can call UCC tomorrow.Apparently, Luke is handing the Revdex.com- part?If so, perhaps he can get it from the customer?Best,[redacted] @SWDS.NETOn Jul5, 2017, at 5:25PM, Lisa R [redacted] < [redacted] @dougs.com> wrote:I'm not getting through to anyone at Kirkland HyundaiDo you have a copy of what he submitted toUCC?Lisa R***, Service DirectorDoug's Mazda Hyundai [redacted] @dougs.com425-774-(Mazda Service)425-582-(Hyundai Service)From: Zack G [redacted] (mailto:[email protected]]Sent: Wednesday, July 05, 5:21PMTo: Lisa R [redacted] Subject: Re: Revdex.com Complaint [redacted] - IMMEDIATE ATIENTION REQUESTEDIf you would please review the invoice fromKirkland Hyundai, and make sure we're looking at something that would be covered under the policy,AND the cost is appropriate- I would appreciate it
It is unfortunate that the customer was caught in the middle of this situation We were not contacted at any point during the repair by Hyundai of Kirkland It is an industry standard that extended warranty claims must be pre-authorized If Hyundai of Kirkland had called UCC to check about coverage they would have been instructed as to how to get pre-approval Unfortunately, this situation was created because the customer was given incorrect information by the service writer at Hyundai of Kirkland We are unaware of any extended warranty policy that reimburses for claims that they have not had a chance to review for coverage prior to repairs We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy since the customer paid, so at this point we are not able to tell if the repair would have been covered or notExtended warranty claims are a daily occurrence in all service departments Much like going to the dentist, it is the standard of operation for a service advisor to check for coverage before giving the client the final estimate for repairs Often an independent inspection will be performed prior to authorization Since all coverages are different, the first step is generally to call the extended warranty company and ask how the specific policy requires the shop to proceed, verify labor rates, verify rental coverage, etc While we are sympathetic, there is nothing more we can do at this time Young L [redacted] Doug’s Hyundai Manager
I bought a Mazda from this dealershipI walked in with 100% financing from my bankAlberto was the salesman and he was rude from the beginningHe ran my credit report even after I requested that he didn't run itIt was unnecessary to run it when I had a check in hand to purchase the vehicle I filed a customer complaint after several harassing phone calls from Alberto requesting a copy of my brother's registration to "prove" we owned a Mazda previouslyIn the complaint to the manager, I attached a copy of our insurance card that proved we owned a MazdaI didn't understand why they needed the registration to my brother's car so I refused to send them thatIt all seemed fishy and untrustworthyInstead I sent paperwork that showed we owned a mazda but it had no other information on itI never heard anything back from the manager or Alberto Now, several weeks later I am receiving phone calls from my bank stating that the dealership has failed to send the title to themTH
Complaint: [redacted] I am rejecting this response because:Much of the paperwork sent to me in this mail pre-dates their retraction of the original payment on 3/30, thus it is irrelevant to whether the loan is still outstanding In addition, according to Hyundai Motor Finance, the account will not be closed for a month Until it processes as closed, I am not positive that the transaction really is concluded.In addition, I definitely do not consider this a satisfactory outcome I only agreed to unwind the deal because I thought that would end the constant headache created by Doug's (whether this was initially deliberate deception or was an internal miscommunication that was attempted to be covered through deception and unreasonable threats, and then an impressive array of additional errors, I do not know) I remain convinced that I would prevail should I decide to take this to a court of law But my attempt to take a financial hit in order avoid further entanglements with the mess that Doug's created was unsuccessfulInstead, I have been stuck with yet more hours on the phone with Hyundai Motor Finance and talking to lawyers in addition to taking the financial hit.One of their managers threatened to ruin my credit and they have manufactured a situation in which they have the means to do so (i.epulling back payment from Hyundai Motor Finance and leaving me with the debt AND no car) As such, I certainly cannot consider this closed until I get confirmation from Hyundai Motor Finance that it really is closed, which they tell me will take another month And, as described above, I do not think this is a fair outcome after all this They reneged on a deal, they got me to agree to absorb the financial impact of allowing them to renege on a deal, and then they reneged again and left me with a mess Hopefully in another few weeks I will get confirmation from HMF that it is indeed concluded Sincerely, [redacted]
Dear Revdex.com and ***, As of right now the Revdex.com states that there is no other action required on our side, so I am just straight emailing some informationThe last note from the *** is that she still wants some information to help her feel better about a resolutionSo here is what I am sending to the both of you show this transaction was resolved on our side like I have been stating 1st you will see a check that we sent to Hyundai Motor Finance March 14th, The check was voided and not accepted by the bankI don’t have the exact reasons why 2nd you will see a letter from Hyundai Motor Finance dated March 29th, releasing their interest in the Hyundai TucsonThe account number is listed on the letter 3rd is the statement from our bank that Hyundai Motor Finance debited our account for the dollar amount please fees for payoff on the vehicle *** purchased 4th is a payoff quote date for April 8th, showing that there are no records on file for the Tucson that she purchased 5th is a copy of the confirmation page of when the bank finalized the loan on for us and how much money they were giving usThis is just extra, it also backs up form #3, showing that they did take fees from our closing out the loan 6th is just to show ***, that your credit file was only ran one timeShe mentioned that Brian had threatened to ruin her creditBut I did want to show that there was only one credit activity on our part one time Now I am not sure about the conversation that was had with Hyundai about fees and rescinding paymentsI can only make assumptionsIn this case, she was speaking to customer service and we having been working with CorporateNow information may have not been posted correctly or may have just crossed each other by the time she calledI would assume that the customer service department could only see the canceled check and prepared her for the worseThere will be no fees that *** will be responsible for; as you can see in form #we paid any penalties I do want to apologize to *** for Brian or Young supplying you with any of this informationIf I had just known that you were looking for this, I could have supplied it a lot sooner as wellHopefully this will give the final closure for this complaint Thank you Melissa M*** Doug’s Lynwood Mazda, Hyundai and Credit Center
Complaint: ***
I am rejecting this response because of the following reasons:Why does Hyundai Lynnwood keep on breaming the Hyundai Kirkland?I already had a long communication with Hyundai Kirkland, and met them at the King county court so do not bring up the issues of another company.There is the constant issue of the company failing to provide the proper documentation.When the insurance policy is sold, the proper documentation must be provided.This is where the problem had began, I only received two pages of the contract declaration page.In these two pages, there is NO information about having to received a pre-approval(see attached previous file)So my question is how are they are going to take the responsibility of failing to provide the full documentation, because this is where the whole problem began.In the beginning when I complained about this issue, Manager of Hyundai Lynnwood said the employee who had sold me the insurance had left.I do not believe that this is an appropriate response from a responsible company
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because:I don't think they understand my point.When a customer buys a car or an insurance policy, the company must provide the proper documentation, but they failed to provide the proper packet.I can show you what they gave meIt was only two pages long and provided no information, whatsoever.I had a commutation with the King County Judge, and he told me the best thing to do is to contact the Hyundai Lynwood because they were the ones who sold me this contract and they were also the ones who did not provide the proper packet
Sincerely,
*** ***
I received a mailer saying I had won $5,in their promotion (not may have)! It was a deception! They gave me a phony gift card that turned out worthless! What a poor PR stunt! Should win a shame award
July 2017Revdex.comFile #***It is unfortunate that the customer was caught in the middle of this situationWe were not contacted atany point during the repair by Hyundai of KirklandIt is an industry standard that extended warrantyclaims must be pre-authorizedIf Hyundai of Kirkland had called UCC to check about coverage theywould have been instructed as to how to get pre-approval.Unfortunately, this situation was created because the customer was given incorrect information by theservice writer at Hyundai of KirklandI am surprised to hear that the customer was instructed to submitthe claim after the repairs were performed as the service writer that instructed her to do so, use to workhere at Doug's Mazda and knew how UCC approved claimsWe are unaware of any extended warrantypolicy that reimburses for claims that they have not had a chance to review for coverage prior to repairs.We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy sincethe customer paid, so at this point we are not able to tell if the repair would have been covered or not.Extended warranty claims are a daily occurrence in all service departmentsMuch like going to thedentist, it is the standard of operation for a service advisor to check for coverage when the advisor isaware that the client has an extended warranty before giving the client the final estimate for repairs.Often an independent inspection will be performed prior to authorizationSince all coverages aredifferent, the first step is generally to call the extended warranty company and ask how the specificpolicy requires the shop to proceed, verify labor rates, verify rental coverage, etcWhile we aresympathetic, there is nothing more we can do at this time.Young L**Doug's HyundaiBecky I***Young L** Thursday, July 06, 8:53AM'Zack G***'; 'Lisa R***'***@dougs.com; 'Becky I***'; ***@dougs.comSubject: RE: Complaint *** -IMMEDIATE ATTENTION REQUESTEDFrom: Zack G*** [mailto:***@SWDS.net]Sent: Wednesday, July 05, 5:29PMTo: Lisa R***Cc: ***@dougs.com; ***@dougs.comSubject: Re: Revdex.com Complaint ***- IMMEDIATE ATTENTION REQUESTEDNothing is in the system it looks like Kirkland Hyundai didn't even attempt to helpThey simply just took her money,and told her to handle it, which clearly isn't how claims are adjudicated.I can call UCC tomorrow.Apparently, Luke is handing the Revdex.com- part?If so, perhaps he can get it from the customer?Best,425.766.7676***@SWDS.NETOn Jul5, 2017, at 5:25PM, Lisa R*** wrote:I'm not getting through to anyone at Kirkland HyundaiDo you have a copy of what he submitted toUCC?Lisa R***, Service DirectorDoug's Mazda Hyundai***@dougs.com425-774-(Mazda Service)425-582-(Hyundai Service)From: Zack G*** (mailto:[email protected]]Sent: Wednesday, July 05, 5:21PMTo: Lisa R*** Subject: Re: Revdex.com Complaint ***- IMMEDIATE ATIENTION REQUESTEDIf you would please review the invoice fromKirkland Hyundai, and make sure we're looking at something that would be covered under the policy,AND the cost is appropriate- I would appreciate it
Advertisement: Play the King of Cars $25K cash game- Provides a pull tab card with pictures of carsThe advertisement indicates match in a row to winnext to the pull tab card is a picture of winning combinationsNext to the winning combination pictures is a list of winning dollar amountsThe add alludes that dollar amounts text listed next to the winning combination picture is the winning dollar value if the car combination showed on the pull tabMy pull tab had three silver cars which winning combination dollar value listed next to the combination was $5,The terms and conditions did not indicate that there were many winning combinations of the same combinationWhen I brought my winning card into Doug's Lynnwood Mazda, the car salesperson said that all pull tabs had winning combinations but it was the confirmation number on my advertisement had to match with the confirmation number listed on their prize boardEssentially, the add alluded to someone winning the prize based on the winning combination just to bring them into the car dealershipWhen I was there, there were several people who came to claim their prize and walked out angryI would like this practice stopped or the advertisement being up front that a winning combination does not mean that you won the prize indicated
Complaint: ***
I am rejecting this response because:This matter is not resolved; in addition the response posted has a number of factual problems (not to mention posting my name which I would prefer not be publicly available).First, I have agreed to return the vehicle in order to “unwind” the deal. That does not to me represent a satisfactory resolution of this episode, however it was the only recourse offered to me which did not involve paying their full demand immediately or needing to litigate this for months into the future. The proposed return of the car is not scheduled to happen for a week. They have already tried to alter the unwind of this transaction in very material ways (including having me return the car without the debt having been erased) . Once this deal is officially unwound, I can then report it concluded. However, even if it does finally process as agreed without more attempts to alter it, I will not consider this a satisfactory outcome Second, most of the statements made here are not true. 1) The general sales manager has never spoken to me, despite multiple messages from me. The dealership has insisted that only one person return my messages, a middle manager. The dealer ownership with whom I left messages also did not return them. Other than to leave messages, I have spoken with no one at the dealership except the specific sales staff (including aforementioned middle manager) that had sold me this car. I very specifically requested someone else and they very specifically declined(Their insistence that this same middle manager over see the “unwind” was very nearly enough to cause me to decide to litigate rather than proceed with the unwind.) 2) I have submitted no additional paperwork to the dealership. The aforementioned middle manager has insisted that they had everything. A government investigator who responded to my complaint indicated that indeed, the paperwork showing the price I allege and “down” is sitting in their folder. As such, them claiming here that they reconsidered due paperwork newly come to light because I only recently submitted it is clearly not true. 3) Returning the car does not presuppose the conclusion that I am not out any money, not least of which because I am getting back a used vehicle which will show owners rather than the one it had prior to my selling it to them. I have spoken to lawyers. I almost purchased snow tires. The vehicles I had lined up as my alternatives at other dealerships have sold in the interim and the starting prices on comparable vehicles are showing as higher now than they were a month ago. Unwinding this deal does not imply that I am out no money. 4) Up until this message, they (through that middle manager) have consistently insisted that there was no mistake and therefore no possibility of any sort of compromise with me as I was completely in the wrong. I have absorbed the harm of their mistake and they are not willing to take any of my suggestions for ways to minimize the harm I am absorbing.I had really hoped that if the someone else at the dealership would look at this situation, a swift, amicable resolution could be reached. The middle manager insisted that the “whole team” agreed that there was no room for compromise and my messages to higher management and ownership were not returned (or to the extent they were returned, it was by that middle manager). I am troubled that now that someone at the dealership other than that middle manager did look at this, the explanation given is so filled with misrepresentations and the actions they have chosen are not minimizing further harm to me. It is truly ridiculous that a 10% problem on a sale has caused so much disruption.
Sincerely,
*** ***
October 25,
Revdex.com
We are sorry Ms *** is unhappy with the fact that we found her a lender on her car loan with WellsFargo.We do our best to find the best rates with the many lenders we have at our disposal we were able to getMs *** approved with Sound Credit Union but
it came with several conditions were as Wells Fargoalso approved Ms *** at the same rate without any conditionsWe always strive to get the bestpossible rate for our customers.Attached please find a copy of the condition of financing that Ms *** signed showing that sheconsents to Seller to submit her credit application and sales document to more than one lendinginstitution.Respectfully,
Young L**General ManagerDoug's Lynnwood Hyundai** *** *** ** * *** ** *** • (425) 774-• 1-800-827-• SEATTLE#: (206) 523-• FAX#: (425) 774-• www.dougs.com
***SUPPORTING DOCUMENT REDACTED BY Revdex.com***
I purchased a used car from Doug's Hyundai NW and on the contract it states that the financing would be done through Sound Credit Union in Tacoma, WAInstead, they financed my car through Wells Fargo!! I would have NEVER agreed to purchase or finance a car through Wells FargoNow in order to get the car refinanced, I have to pay! How is this even legal?
I bought a Mazda from this dealershipI walked in with 100% financing from my bankAlberto was the salesman and he was rude from the beginningHe ran my credit report even after I requested that he didn't run itIt was unnecessary to run it when I had a check in hand to purchase the vehicle
I filed a customer complaint after several harassing phone calls from Alberto requesting a copy of my brother's registration to "prove" we owned a Mazda previouslyIn the complaint to the manager, I attached a copy of our insurance card that proved we owned a MazdaI didn't understand why they needed the registration to my brother's car so I refused to send them thatIt all seemed fishy and untrustworthyInstead I sent paperwork that showed we owned a mazda but it had no other information on itI never heard anything back from the manager or Alberto
Now, several weeks later I am receiving phone calls from my bank stating that the dealership has failed to send the title to themTH
Unfortunately there was a miscommunication when the vehicle was negotiatedMs*** did send in paperwork showing where the miscommunication came from during the negotiationAfter looking everything over and speaking to Ms*** the General Sales Manager, Young L*** has decided to buy back
her carHopefully this will resolve the issue and she will not be out any money nor will she be owing any money. Thank youMelissa M***Revdex.com complaint Manager for Doug's Auto Group
I purchased a Hyundai EQUUS with an extended warranty on 10/30/
The Manager strongly recommended me to purchase the extended warranty and the person who was doing finance sold a United Car Care product I was curious why they did not recommend the Hyundai warranty but they only recommended this
I did sign it and he gave me pages of paper and he said that is the warranty contract and I thought this it was
I had a mechanical breakdown on 01/14/and it was towed to Hyundai Kirkland, they said I just needed to mail an invoice to the warranty company then they will reimburse it so I paid $
Next day I called the warranty company and they said that I had to call before my car was fixed and then I can get approval so they won't reimburse what I paid
I ask him IN THE CONTRACT WHERE IT SAY I HAVE TO CALL AHEAD?
He said page
I ONLY had the first pages
I called Hyundai Lynnwood and they said the person who was doing the finance left the company so they don'
It is unfortunate that the customer was caught in the middle of this situation. We were not contacted at any point during the repair by Hyundai of Kirkland. It is an industry standard that extended warranty claims must be pre-authorized. If Hyundai of Kirkland had called UCC to
check about coverage they would have been instructed as to how to get pre-approval. Unfortunately, this situation was created because the customer was given incorrect information by the service writer at Hyundai of Kirkland. We are unaware of any extended warranty policy that reimburses for claims that they have not had a chance to review for coverage prior to repairs We have requested a copy of the repair from Hyundai of Kirkland but they will not supply us a copy since the customer paid, so at this point we are not able to tell if the repair would have been covered or notExtended warranty claims are a daily occurrence in all service departments. Much like going to the dentist, it is the standard of operation for a service advisor to check for coverage before giving the client the final estimate for repairs. Often an independent inspection will be performed prior to authorization. Since all coverages are different, the first step is generally to call the extended warranty company and ask how the specific policy requires the shop to proceed, verify labor rates, verify rental coverage, etc. While we are sympathetic, there is nothing more we can do at this time. Young L** Doug’s Hyundai Manager
The very abbreviated version: I agreed to a purchase price for a vehicle after extremely lengthy negotiations The dealer explained that he was characterizing some of the rebates/incentives as a down payment and as such the paperwork showed a down payment amount, but as I was not providing a down payment and the paperwork clearly stated that I owed nothing except the agreed purchase price, I believed their representations that indeed the down payment was taken care of by rebates and incentive programs I signed the paperwork and left with the car Nine days later they called during dinner and at first were asking me to provide a credit card number in order to put in some money and reduce the size of my loan Upon questioning about how this would be documented, I was turned over to manager Brian who insisted that I still owed the down payment amount Brian became quite argumentative, made no allowance that there was any scope for misunderstanding (i.eI had somehow managed to ma
Complaint: ***
I am rejecting this response because:Much of the paperwork sent to me in this mail pre-dates their retraction of the original payment on 3/30, thus it is irrelevant to whether the loan is still outstanding. In addition, according to Hyundai Motor Finance, the account will not be closed for a month. Until it processes as closed, I am not positive that the transaction really is concluded.In addition, I definitely do not consider this a satisfactory outcome. I only agreed to unwind the deal because I thought that would end the constant headache created by Doug's (whether this was initially deliberate deception or was an internal miscommunication that was attempted to be covered through deception and unreasonable threats, and then an impressive array of additional errors, I do not know). I remain convinced that I would prevail should I decide to take this to a court of law. But my attempt to take a financial hit in order avoid further entanglements with the mess that Doug's created was unsuccessfulInstead, I have been stuck with yet more hours on the phone with Hyundai Motor Finance and talking to lawyers in addition to taking the financial hit.One of their managers threatened to ruin my credit and they have manufactured a situation in which they have the means to do so (i.epulling back payment from Hyundai Motor Finance and leaving me with the debt AND no car). As such, I certainly cannot consider this closed until I get confirmation from Hyundai Motor Finance that it really is closed, which they tell me will take another month. And, as described above, I do not think this is a fair outcome after all this. They reneged on a deal, they got me to agree to absorb the financial impact of allowing them to renege on a deal, and then they reneged again and left me with a mess. Hopefully in another few weeks I will get confirmation from HMF that it is indeed concluded
Sincerely,
*** ***