Doug's Plumbing

I don’t even know where to start in describing the disgusting level of service I just receivedBut I guess I’ll start at the beginningI brought in my Murano Platinum for its 30K serviceHaving purchased the VIP Club package, and even having an exclusive number to schedule service, I assumed the process would be painless…boy was I wrongFirst off, the service advisor, Ashley, was completely ineptAfter turning my car in, I told her I need a loaner and that it was covered under the VIP PlanActing like she didn’t believe me, she asked another service advisor right in front of me to corroborate my statement…Strike Now a 30K service should normally take an afternoon at the mostMy car was gone for THREE days…Strike It was turned in on Friday morningI didn’t even receive so much a status call all weekendFrom Friday afternoon up until Saturday afternoon, I called the service center FIVE times, and was hung up on FIVE timesWhen I finally got a hold of an employee named Dorothy, she informed me that my service advisor doesn’t work on the weekend? WTF? How does that stop my car from being worked on? I informed her that I’m just trying to find out a statusI turned my car in for maintenance, and I haven’t even been told what the cost is, if anything detrimental was found, or even if it’s readyWhat makes this even worse is that during my attempted inquiring on Saturday morning, I receive a sarcastic text (photo attached) from the service center stating the work had just gotten started…on Saturday morning…REALLY? hours later?!?...Strike They must’ve been getting tired of my calls, because a service advisor named Sean finally called me late Saturday evening to give me status updateHe told me my car was ready but the service center was closed…WTF? So now I have to hold a subpar rental through Monday morningI understand that it wasn’t his fault and he was just trying to fix the complete lack of customer service from other employees, but what happened is still totally unacceptableI turned in a $40,truck and got stuck with a base model Altima ALL weekend because of widespread lack of professionalismI assumed shelling out that $1,for the VIP Club came with a certain level of courtesy and serviceI was completely wrongAnd to make all of this even worse, I picked up my truck on Monday morning with absolutely no explanation of the billIt stated the I acknowledge the original estimate of $600, which I didn’t because no one EVER called me to keep me updatedTo sum this all up, I have Nissan vehicles (A Murano and A Maxima)This will be the first time that I ever considered going with another brandI am in the market for a pickup truck, and I have already cancelled out Nissan because of this level of serviceIf I could refund my VIP Club Package, I would

I purchased a *** *** *** from this company on 10/13/I was given a We Owe due to several things that were not working and needed to be fixed on the new used vehicleI returned the truck to the shop on 10/15/only one thing has been fixed as of 10/22/When I go to the shop or call I am told they are working on it
Wheels not balanced probably
Dashboard cracked
Radio not working
I’ve also asked for a certificate of the Maryland State Inspection and have not received it as of 10/22/it is not in my contract paperwork
I’ve also inquired about canceling the extended warranty through Sheehy Nissan of Waldorf and was told I could notI do not want to have to deal with this kind of customer service the next years for my truck service
There was also and email sent to the General Manager on 10/19/in which I made him aware of my concerns

I bought a certified used Nissan *** on May 27th with 40,miles, but before I purchased the car I asked for all the info (ie ***, history services, etc.)The *** was clean, no discrepancies and it was serviced on a regular basisI drove the car for 1/weeks and the transmission was having issuesI brought it back to Nissan of Waldorf on June 8th and a mechanic drove the car and noticed the same thing that I foundI tried contacting Nissan finance and wanted to retract my loan to give the car backNissan rejected my request to retract the loanNissan kept the car and had the car until just yesterday June 23rd and said they couldn't get the car to act up and come get itI have it in writing that a mechanic felt the same issues I was having, but Nissan denied the repair/replace of the transmissionI also found out from the mechanic that my *** just had a transmission replace miles agoSo, now I was lied to and was never told about this major repair be

I purchased a *** *** on Feb.11, At the time of my purchase I was sold a 3yr or 36,mile warranty and was told it covered the vehicle bumper to bumper Six months into ownership I had to put in for service I took it back to Sheehy Nissan and was told to take it to the *** dealer to have the repairs done I was called later that day by the repair shop and was advised that the parts or the labor would not covered under warranty ( left rear shock leaking, left rear impact sensor )Went back to Sheehy and once again I'm being told that I have a bumper to bumper warranty by the Dan in finance The manager MrW*** came out and said that sensors were not covered which mean I don't have a bumper to bumper coverage thanDan came back and said he had talked to the warranty company and said the shock was covered, which again turned out not to be a true MrW*** agreed to pay for the sensor all but $50, but I feel that if I have a warranty like they say

I bought my car at sheehy *** of warrenton that came with a lot of problems, I decided to take my car to Sheehy Nissan of waldorf since it is closer to where I live.The service manager Gary Funk agreed to pay the costs to get my car fixedI went to sheehy Nissan and they said they would order the parts and let me know when they come in so I can drop my car off to get fixedthey called, I dropped my car off and hours later they tell me to come pick my car up because they ordered the wrong partthey order the right part this time so I take my car up there and decide to wait, hours later they call me down from the waiting room just to tell me they cant fix my car because the bolts were seized which is what they told me way before I brought it up thereso they give me a rental car and it takes a MONTH to fix my carMind you it only needed camber and caster bolts and control armswhen my car was finally done they call me to come pick it up but before I can leave the house they ca

Advertised price of vehicle is very clear in the advertisement: (same on cars.com)
https://www.***.com/***?***
So my intentions to buy the truck for advertised price are not an option as I'm not military/recent college grad There is very very little indication that those are the requirements for their price
The price is really about additional(not including title/taxes/etc)
Here is the hard to follow fine print:
"We offer price quotes that don't include college graduate/military rebates since a low percentage of customers actually qualifyExcludes MD stores.A majority of competitors automatically include those rebates in all of their price quotes.We mention this as a courtesy to help you get accurate price quotes."
I'm not sure what that means and I'm not sure my lawyer would even understand what that means I think it means this dealership

I purchased my Nissan *** from Sheehy Nissan (Waldorf) in April of My last name was ***At the time of purchased, I was asked if I would like to opt in and buy GAP insurance? I had purchased the GAP insurance at the time the truck was financedIt is clearly stated on my contract that it was purchased and the company that is responsible for any claims would be 'Easy Care'This is clearly stated on my contractMy vehicle was stolen in July It was reported to the police and was never recoveredMy car insurance company covered the monies owed to the bank in which I had my truck loan withThey covered the Blue Book Value cost of the vehicle and some other parameters to pay off the truckThere is a deficit/remaining balance of $still owed to the bankI was told by my insurance company that if I had GAP insurance it would cover the remaining costI contacted the bank in which I have my truck financed (*** *** *** ***) and they did NOT hav

I don’t even know where to start in describing the disgusting level of service I just receivedBut I guess I’ll start at the beginningI brought in my Murano Platinum for its 30K serviceHaving purchased the VIP Club package, and even having an exclusive number to schedule service, I assumed the process would be painless…boy was I wrongFirst off, the service advisor, Ashley, was completely ineptAfter turning my car in, I told her I need a loaner and that it was covered under the VIP PlanActing like she didn’t believe me, she asked another service advisor right in front of me to corroborate my statement…Strike Now a 30K service should normally take an afternoon at the mostMy car was gone for THREE days…Strike It was turned in on Friday morningI didn’t even receive so much a status call all weekendFrom Friday afternoon up until Saturday afternoon, I called the service center FIVE times, and was hung up on FIVE timesWhen I finally got a hold of an employee named Dorothy, she informed me that my service advisor doesn’t work on the weekend? WTF? How does that stop my car from being worked on? I informed her that I’m just trying to find out a statusI turned my car in for maintenance, and I haven’t even been told what the cost is, if anything detrimental was found, or even if it’s readyWhat makes this even worse is that during my attempted inquiring on Saturday morning, I receive a sarcastic text (photo attached) from the service center stating the work had just gotten started…on Saturday morning…REALLY? hours later?!?...Strike They must’ve been getting tired of my calls, because a service advisor named Sean finally called me late Saturday evening to give me status updateHe told me my car was ready but the service center was closed…WTF? So now I have to hold a subpar rental through Monday morningI understand that it wasn’t his fault and he was just trying to fix the complete lack of customer service from other employees, but what happened is still totally unacceptableI turned in a $40,truck and got stuck with a base model Altima ALL weekend because of widespread lack of professionalismI assumed shelling out that $1,for the VIP Club came with a certain level of courtesy and serviceI was completely wrongAnd to make all of this even worse, I picked up my truck on Monday morning with absolutely no explanation of the billIt stated the I acknowledge the original estimate of $600, which I didn’t because no one EVER called me to keep me updatedTo sum this all up, I have Nissan vehicles (A Murano and A Maxima)This will be the first time that I ever considered going with another brandI am in the market for a pickup truck, and I have already cancelled out Nissan because of this level of serviceIf I could refund my VIP Club Package, I would

I drove to look at and buy a car advertised on their websiteWhen I arrived it was not suitable for a road test and needed $1,of work to get it to pass inspectionThey added the costs of repairs to the published asking priceCompletely illegalI would give it stars if possible- and I would NEVER recommend

I had my windshield wipers replaced in late August by Sheehy Nissan of WaldorfIt had not rained for approx2-weeks, so I didn't know it was faultyHowever, while driving my car in heavy rain, one of the wiper blades blew off and caused deep scratches in my windshield They replaced my wiper blade and I made an appointment to have my windshield replaced on 10/ I took my car to have the windshield replaced on 10/16, yet they informed me that it would take a long time and that they wanted to provide me with a rental carAt first I didn't understand or agree, as I had made an appointment to have my windshield replaced that dayThe service rep then said the windshield that they had, has scratches in it so they needed to order a new oneI still had the rental car, and on the evening of 10/16, he called me again to say the service provider again needed to order a new windshield because the second windshield also had scratches in itI said, fine, and asked that they call an

I took my vehicle in for a oil change on 2-19- After returning home, I found that a covering underneath was vehicle had not been attached and was dragging the ground in addition to antifreeze that was not leaking prior leaking When I called the service manager I was told to reach under the vehicle to see if I could pull it off there and drive it back up thereWhen I said "No", and asked for the deadlership to tow the vehicle back I was told they didn't have a tow contract and it would be my responsibility After dealing with the inflexible service manager I called and left a message for the general manager or his designee to call No return call as of yet despite him looking at the review on facebook and stating he would get back in touch with me asap I emailed the Sheehy headquarters and I have yet to receive even an acknowledgement of my email

We purchased a certified used vehicle from this location on January 6th and have had multiple problems with the vehicleIt was supposed to have been a certified per-owned vehicle but everything that we have tried to have fixed was supposedly already fixed as per the certified check listThe vehicle has been brought back four times now and the issues are still not fixed and the car has been damaged while in your possession We have contacted multiple people within the Company and have never received a call or email backWe have been working with Guy, the sales manager, but he hasn't been able to get these items fixed eitherFrom the moment that we walked into this facility over a month ago, we have had issuesThe are currently in location is currently in possession of the vehicle to yet again address the repairsWe do not feel confident that they will be done

JUNE PURCHASED A USED VEHICLE FROM THIS BUSINESS MY CONCERNS ARE THAT THE *** WAS SHOWING AN OPEN RECALL FROM JULY AND THEY HAVE BEEN SELLING THIS CAR WITHOUT MAKING THE REPAIRAS OF MY PURCHASE IT STILL SHOWED OPEN AND THEY CLAIMED THEY FIXED WHEN THEY RECEIVED THE TRADE IN JUNE I DOUBT IT WAS ACTUALLY FIXED CONCERN IS THAT THE USED CAR WAS SOLD WITH APPROX MILES NISSAN *** HATCHBACK THE STICKER ON WINDOW ONLY LISTED A DAY MILE WARRANTY FOR ANY BREAKDOWN OF MECHANICAL ISSUES ETC ALSO THE STICKER CLEARLY SAID DAY MONEY BACK GUARANTEE FOR ANY REASON SO UPON LEAVING THE DEALERSHIP NOT TOO HAPPY I WAS FORCED INTO A FINANCING AND BELIEVING THAT I HAD A OLD TRANSMISSION AND DID NOT PURCHASE EXTRA WARRANTY WAS A BIT WORRIED REMORSEMAYBESO ON THE SECOND DAY OF HAVING THE CAR I CALLED THEIR SERVICE DEPARTMENT TO INQUIRE ABOUT BRINGING THE CAR IN BEFORE THE DAY MILE RAN OUT AND GET THE CAR CHECKED OUT ESPECIAL