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Doughtys Furniture Inc

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Reviews Doughtys Furniture Inc

Doughtys Furniture Inc Reviews (3)

Good Morning, This situation has now been resolved We offered to have the item(s) repaired by our upholsterer If the repair was not acceptable, then we would replace the item(s) The customer was not willing to accept this as an option, so we attempted to replace the
item(s) Unfortunately, upon each attempt to exchange the merchandise, the new merchandise was not acceptable to the customer We then offered to pick up the merchandise and give the customer a full refund That offer was accepted, and the pick up and refund is being performed today 12/29/

I am rejecting this response because:We have reviewed the response made by Doughty's Furniture in reference to complaint ID [redacted], and find Doughty's resolution to be very disappointing for us.  We only asked for products to be delivered in new condition as advertised and paid for.  Unfortunately, Doughty's Furniture was unable to deliver products without their seams pulling apart and exhibiting the inner white materiel.  Please see the attached pictures for the condition of the furniture that was delivered on December 8, 2014.  If Doughty's Furniture would have warned us of their limited capabilities to delivering furniture in new condition and not requiring reconditioning, we would have gone to a more reputable furniture retailer who could have produced what they advertised.  We ordered a Design 2 Recline living room set in January 2014.  At no time has Doughty's Furniture delivered a living room set that did not require reconditioning.  Doughty's Furniture delivered furniture with defective and/or damaged seams in April 2014 and June 2014.  Both times Doughty's Furniture offered to make repairs to the defective and/or damaged seams.  However, Doughty's Furniture made it very clear that no compensation would be offered at that time for accepting reconditioned furniture and the inconveniences and/or losses caused by their multiple appearances.  As a result, those offers were found to be unreasonable and were denied.  Furthermore, Doughty's Furniture did not agree to ordering new replacement furniture, until I threatened to contest the purchase with my credit card company.On December 8, 2014, Doughty's Furniture made another failed attempt to deliver furniture in new condition that did not require reconditioning.  There was no agreement made between Doughty's Furniture and us. Doughty's Furniture just refused to order another new replacement set.  Furthermore, Doughty's Furniture demanded to retrieve our defective living room furniture by December 29, 2014.  We have been very patient with Doughty's Furniture in dealing with their shortcomings since April 2014: however, when we asked Doughty's Furniture to be reasonable by delaying the pick up date for one more week so we can have furniture to celibate the New Years holiday, they refused.  What may be perceived as a spiteful move for not accepting reconditioned furniture, Doughty's Furniture picked up our living room furniture on December 29, 2014.  Our credit card was reimbursed the original purchase price, without any compensation for the inconveniences and/or losses caused by the several failed attempts to deliver furniture in a condition that was advertised and paid for.  We were very fortunate to have made this purchase with a credit card that offered buyer's protection!  We believe that Doughty's Furniture only offered this minimum amount because Doughty's Furniture knew that our credit card company would have withdrawn the same amount from their account once we proved that the product was not delivered in the condition that was advertised. Otherwise, we would have been at a major disadvantage if we made this purchase with cash or any other means that did not offer buyer's protection.  We never received the resolution that was requested (to receive furniture in new condition that did not require reconditioning, as advertised and paid for).  We only received the minimum amount that our credit card company would have probably reimbursed us.  However, to seek additional compensation through this venue would not be appropriate.  As a result, we are willing to close complaint ID [redacted] with the Revdex.com and explore other venues for a more appropriate resolution.

Review: We purchased a NEW Design 2 Recline living room set from Doughty's Furniture on January 20, 2014. On April 7, 2014, Doughty's Furniture delivered a defective and/or damaged living room set, (the seams were pulling apart at various locations, exposing the white inner material). I immediately contact Customer Service, Nancy, at Doughty's Furniture. Nancy requested that I accept the furniture temporarily so they can formulate a plan on how to correct the problem. I expressed my concerns about reconditioned products and that I did not have sufficient room to store my old living room set. Nancy guaranteed me that Doughty's Furniture will replace the living room set with a brand new set that will completely satisfy us. As a result of Doughty's guarantee, I accepted the defective and/or damaged living room set and discarded our old set. Defective and/or damaged replacement furniture were delivered on June 23, 2014, and October 20, 2014. On December 8, 2014, while waiting for the delivery of the brand new replacement set, the sofa back rest broke loose. I immediately contacted Doughty's Furniture to ask for the manager to be present at this delivery. The Store Manager was not available. The new furniture was delivered defective and/or damaged.

I contacted Customer Service at Design 2 Recline (AKA) Southern Motion at 662-488-9301 on December 12, 2014, and spoke with Donna. Donna confirmed that Design 2 Recline and Southern Motion are the same company and that they go by different names at the various retailers. Donna did some research and could not find anything that mentioned our name, location or Doughty's Furniture ordering a replacement set in our model and fabric. Furthermore, she stated that if Doughty's Furniture would take the appropriate steps, that Design 2 Recline (AKA) Southern Motion would ensure that we would receive brand new furniture that was in acceptable condition. However, their policy is not to deal with the customers directly.Desired Settlement: Deliver new furniture, as ordered and paid for, that is in acceptable condition and not requiring reconditioning.

Business

Response:

Good Morning, This situation has now been resolved. We offered to have the item(s) repaired by our upholsterer. If the repair was not acceptable, then we would replace the item(s). The customer was not willing to accept this as an option, so we attempted to replace the item(s). Unfortunately, upon each attempt to exchange the merchandise, the new merchandise was not acceptable to the customer. We then offered to pick up the merchandise and give the customer a full refund. That offer was accepted, and the pick up and refund is being performed today 12/29/14.

Consumer

Response:

I am rejecting this response because:We have reviewed the response made by Doughty's Furniture in reference to complaint ID [redacted], and find Doughty's resolution to be very disappointing for us. We only asked for products to be delivered in new condition as advertised and paid for. Unfortunately, Doughty's Furniture was unable to deliver products without their seams pulling apart and exhibiting the inner white materiel. Please see the attached pictures for the condition of the furniture that was delivered on December 8, 2014. If Doughty's Furniture would have warned us of their limited capabilities to delivering furniture in new condition and not requiring reconditioning, we would have gone to a more reputable furniture retailer who could have produced what they advertised. We ordered a Design 2 Recline living room set in January 2014. At no time has Doughty's Furniture delivered a living room set that did not require reconditioning. Doughty's Furniture delivered furniture with defective and/or damaged seams in April 2014 and June 2014. Both times Doughty's Furniture offered to make repairs to the defective and/or damaged seams. However, Doughty's Furniture made it very clear that no compensation would be offered at that time for accepting reconditioned furniture and the inconveniences and/or losses caused by their multiple appearances. As a result, those offers were found to be unreasonable and were denied. Furthermore, Doughty's Furniture did not agree to ordering new replacement furniture, until I threatened to contest the purchase with my credit card company.On December 8, 2014, Doughty's Furniture made another failed attempt to deliver furniture in new condition that did not require reconditioning. There was no agreement made between Doughty's Furniture and us. Doughty's Furniture just refused to order another new replacement set. Furthermore, Doughty's Furniture demanded to retrieve our defective living room furniture by December 29, 2014. We have been very patient with Doughty's Furniture in dealing with their shortcomings since April 2014: however, when we asked Doughty's Furniture to be reasonable by delaying the pick up date for one more week so we can have furniture to celibate the New Years holiday, they refused. What may be perceived as a spiteful move for not accepting reconditioned furniture, Doughty's Furniture picked up our living room furniture on December 29, 2014. Our credit card was reimbursed the original purchase price, without any compensation for the inconveniences and/or losses caused by the several failed attempts to deliver furniture in a condition that was advertised and paid for. We were very fortunate to have made this purchase with a credit card that offered buyer's protection! We believe that Doughty's Furniture only offered this minimum amount because Doughty's Furniture knew that our credit card company would have withdrawn the same amount from their account once we proved that the product was not delivered in the condition that was advertised. Otherwise, we would have been at a major disadvantage if we made this purchase with cash or any other means that did not offer buyer's protection. We never received the resolution that was requested (to receive furniture in new condition that did not require reconditioning, as advertised and paid for). We only received the minimum amount that our credit card company would have probably reimbursed us. However, to seek additional compensation through this venue would not be appropriate. As a result, we are willing to close complaint ID [redacted] with the Revdex.com and explore other venues for a more appropriate resolution.

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Description: Furniture - Retail

Address: 333 N Delsea Dr, Clayton, New Jersey, United States, 08312-1533

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