I am rejecting this response because:We have reviewed the response made by Doughty's Furniture in reference to complaint ID [redacted] , and find Doughty's resolution to be very disappointing for us We only asked for products to be delivered in new condition as advertised and paid for Unfortunately, Doughty's Furniture was unable to deliver products without their seams pulling apart and exhibiting the inner white materiel Please see the attached pictures for the condition of the furniture that was delivered on December 8, If Doughty's Furniture would have warned us of their limited capabilities to delivering furniture in new condition and not requiring reconditioning, we would have gone to a more reputable furniture retailer who could have produced what they advertised We ordered a Design Recline living room set in January At no time has Doughty's Furniture delivered a living room set that did not require reconditioning Doughty's Furniture delivered furniture with defective and/or damaged seams in April and June Both times Doughty's Furniture offered to make repairs to the defective and/or damaged seams However, Doughty's Furniture made it very clear that no compensation would be offered at that time for accepting reconditioned furniture and the inconveniences and/or losses caused by their multiple appearances As a result, those offers were found to be unreasonable and were denied Furthermore, Doughty's Furniture did not agree to ordering new replacement furniture, until I threatened to contest the purchase with my credit card company.On December 8, 2014, Doughty's Furniture made another failed attempt to deliver furniture in new condition that did not require reconditioning There was no agreement made between Doughty's Furniture and usDoughty's Furniture just refused to order another new replacement set Furthermore, Doughty's Furniture demanded to retrieve our defective living room furniture by December 29, We have been very patient with Doughty's Furniture in dealing with their shortcomings since April 2014: however, when we asked Doughty's Furniture to be reasonable by delaying the pick up date for one more week so we can have furniture to celibate the New Years holiday, they refused What may be perceived as a spiteful move for not accepting reconditioned furniture, Doughty's Furniture picked up our living room furniture on December 29, Our credit card was reimbursed the original purchase price, without any compensation for the inconveniences and/or losses caused by the several failed attempts to deliver furniture in a condition that was advertised and paid for We were very fortunate to have made this purchase with a credit card that offered buyer's protection! We believe that Doughty's Furniture only offered this minimum amount because Doughty's Furniture knew that our credit card company would have withdrawn the same amount from their account once we proved that the product was not delivered in the condition that was advertisedOtherwise, we would have been at a major disadvantage if we made this purchase with cash or any other means that did not offer buyer's protection We never received the resolution that was requested (to receive furniture in new condition that did not require reconditioning, as advertised and paid for) We only received the minimum amount that our credit card company would have probably reimbursed us However, to seek additional compensation through this venue would not be appropriate As a result, we are willing to close complaint ID [redacted] with the Revdex.com and explore other venues for a more appropriate resolution
I am rejecting this response because:We have reviewed the response made by Doughty's Furniture in reference to complaint ID [redacted] , and find Doughty's resolution to be very disappointing for us We only asked for products to be delivered in new condition as advertised and paid for Unfortunately, Doughty's Furniture was unable to deliver products without their seams pulling apart and exhibiting the inner white materiel Please see the attached pictures for the condition of the furniture that was delivered on December 8, If Doughty's Furniture would have warned us of their limited capabilities to delivering furniture in new condition and not requiring reconditioning, we would have gone to a more reputable furniture retailer who could have produced what they advertised We ordered a Design Recline living room set in January At no time has Doughty's Furniture delivered a living room set that did not require reconditioning Doughty's Furniture delivered furniture with defective and/or damaged seams in April and June Both times Doughty's Furniture offered to make repairs to the defective and/or damaged seams However, Doughty's Furniture made it very clear that no compensation would be offered at that time for accepting reconditioned furniture and the inconveniences and/or losses caused by their multiple appearances As a result, those offers were found to be unreasonable and were denied Furthermore, Doughty's Furniture did not agree to ordering new replacement furniture, until I threatened to contest the purchase with my credit card company.On December 8, 2014, Doughty's Furniture made another failed attempt to deliver furniture in new condition that did not require reconditioning There was no agreement made between Doughty's Furniture and usDoughty's Furniture just refused to order another new replacement set Furthermore, Doughty's Furniture demanded to retrieve our defective living room furniture by December 29, We have been very patient with Doughty's Furniture in dealing with their shortcomings since April 2014: however, when we asked Doughty's Furniture to be reasonable by delaying the pick up date for one more week so we can have furniture to celibate the New Years holiday, they refused What may be perceived as a spiteful move for not accepting reconditioned furniture, Doughty's Furniture picked up our living room furniture on December 29, Our credit card was reimbursed the original purchase price, without any compensation for the inconveniences and/or losses caused by the several failed attempts to deliver furniture in a condition that was advertised and paid for We were very fortunate to have made this purchase with a credit card that offered buyer's protection! We believe that Doughty's Furniture only offered this minimum amount because Doughty's Furniture knew that our credit card company would have withdrawn the same amount from their account once we proved that the product was not delivered in the condition that was advertisedOtherwise, we would have been at a major disadvantage if we made this purchase with cash or any other means that did not offer buyer's protection We never received the resolution that was requested (to receive furniture in new condition that did not require reconditioning, as advertised and paid for) We only received the minimum amount that our credit card company would have probably reimbursed us However, to seek additional compensation through this venue would not be appropriate As a result, we are willing to close complaint ID [redacted] with the Revdex.com and explore other venues for a more appropriate resolution