Douglas Automotive

The guys at Douglas Automotive saved my business again todayI needed a emergency tire replacement and they quickly got me inThey realize how important it is to keep my trucks on the road Thank you Frank and all of the support staff

Whenever I stop in each service adviser takes the time to walk through everything and makes sure I understand why my vehicle needs certain repairs and servicesThey never push a service I do not needI always leave feeling comfortable with their recommendationsDouglas Automotive continues to follow up with me and truly puts the customer firstI feel the service I get here is superior to anything I have experiencedThese guys know what they are doing and is why my whole family is now a Douglas Automotive customer

The guys at Douglas Automotive saved my business again today. I needed a emergency tire replacement and they quickly got me in. They realize how important it is to keep my trucks on the road.
Thank you Frank and all of the support staff.

In August, I went to Douglas Automotive to get a quote on some work and recieved a very high quote. I experienced pressured selling and poor customer service. I wrote a review on their website detailing my experience and gave them a poor rating. This quote of $1200 included unnecessary work and their customer service department was unwilling to work according to my needs as a customer. I recieved a second quote for this repair at $960.

Today, the company followed up on my review and took my poor review off their website completely as if the experience had not occurred. They said that they were fixing the problem.

Whether Douglas Automotive fixes its problem, it is one thing to leave the original review and respond, another to hide the bad. I understand the company's right to control their website; yet, this intentional action makes me wonder how many other complaints or poor reviews have been deleted. I do not know if deleting reviews or only posting positive experiences falls under false advertising and is illegal; yet, it is dishonest business practice.

I took time to inform others of my experience with Douglas Automotive, because this had been my second time in experiencing their customer service. The first time, I brushed off the experience as poor customer service and tried the company again.