Initial Business Response /* (1000, 5, 2017/01/27) */
The claim process has commenced with Ford Motor Company on December 14,2016, reference # [redacted]
see below:
VIN : [redacted] Vehicle: [redacted] ; FORD [redacted] ; 3.0L 4V OH Service Advisor ID: [redacted]
Repair Order No: [redacted]...
Repair Order Open Date: 12/14/2016 Odometer at RO open: [redacted] KM
Assessor Comments: Refund can not be processed at this time as only advanced bulletin has been released, and refund coverage has not been assigned as of this time, please resubmit when full bulletin has been released.
It is my understanding, the customer would have received a notification from Ford Motor Company acknowledging the recall and the claims process...see copy below....
"This notice is sent to you under the requirements of the Motor Vehicle Safety Act of Canada.
Ford Motor Company of Canada, Limited (Ford) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, the fuel delivery module may develop a crack in the fuel supply port, which could result in a leak. If a leak is present, you are likely to detect a fuel odor and/or visible fuel on the ground under the fuel tank. A fuel leak in the presence of an ignition source may increase the risk of a fire.
What will Ford and your dealer do?
Ford Motor Company is working diligently to procure the parts needed to repair your vehicle. When a repair is available for Safety Recall 16S41, Ford will notify you via mail to schedule a service appointment with your dealer to have your vehicle repaired. Coverage is automatically transferred to subsequent owners.
What should you do?
If your vehicle exhibits symptoms of a fuel odor, or visible fuel on the ground under the fuel tank, immediately contact your dealer and request a service appointment for diagnosis and repair relating to Safety Recall 16S41. Provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter.
If your vehicle does not exhibit these symptoms, no action is required by you at this time. Ford will notify you by mail when service parts are available, at which time a service appointment to perform this safety recall may be scheduled.
Please note: Any vehicle lessor receiving this recall notice should forward a copy of this notice to the lessee.
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to fuel delivery module replacements when a fuel leak was present. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
What if you no longer own this vehicle?
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.
Can we Assist you further?
If you require further assistance in getting your vehicle repaired promptly and without charge, please contact your dealership's Service Manager.
If you still have concerns, please contact the Ford Customer Relationship Centre at [redacted] and one of our representatives will be happy to assist you. For the hearing impaired call [redacted] (TDD). Please have your vehicle's identification number ready for our representative when you call.
Thank you for your attention to this important matter.
National Service Operations
FORD MOTOR COMPANY OF CANADA, Limited"
As a dealer, we were notified as follows:
"RECALLS
Ford Motor Company of Canada, Limited
[redacted]
ACTION REQUIRED
ADVANCE NOTIFICATION - SAFETY RECALL
October 25, 2016
TO: ALL FORD OF CANADA DEALERS
RUSH TO SERVICE MANAGER
ATTENTION: Dealer Principal
Sales Manager
Service Manager
Parts Manager
Warranty Administrator
SUBJECT: Safety Recall 16S41:
Certain 2010-2012 Model Year Escape and 2010-2011 Model Year Mariner Vehicles with a 3.0L Engine - Fuel Delivery Module Flange Replacement
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Escape
2010-2012
Kansas City
February 26, 2009 through April 29, 2012
Mariner
2010-2011
February 25, 2009 through December 12, 2010
Affected vehicles are identified in OASIS.
In addition, for a list of vehicles assigned to your dealer, you can access the On-line VIN Listing through the F.S.A web page on INFORD.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, the Fuel Delivery Module (FDM) may develop a crack in the fuel supply port, which could result in a leak. If a leak is present, customers are likely to detect a fuel odor and/or visible fuel on the ground under the fuel tank. A fuel leak in the presence of an ignition source may increase the risk of a fire.
SERVICE ACTION
A complete Dealer Bulletin will be provided to dealers in the second quarter of 2017 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified of this safety recall via mail by late December, 2016. Owners will also be notified again after repair instructions and parts ordering information have been provided to dealers.
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date of the initial Owner Notification. Owners are directed to seek reimbursement through authorized dealers.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with fuel delivery module replacements when a fuel leak was present.
CLAIMS PREPARATION AND SUBMISSION
Submit refunds on a separate repair line.
- Program Code: 16S41 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hours
Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Centre (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Field Service Actions Department"
As the claim process personally identifies the customer, please feel free to contact me directly for information details on this specific claim.
Initial Business Response /* (1000, 5, 2017/01/27) */
The claim process has commenced with Ford Motor Company on December 14,2016, reference # [redacted]
see below:
VIN : [redacted] Vehicle: [redacted] ; FORD [redacted] ; 3.0L 4V OH Service Advisor ID: [redacted]
Repair Order No: [redacted]...
Repair Order Open Date: 12/14/2016 Odometer at RO open: [redacted] KM
Assessor Comments: Refund can not be processed at this time as only advanced bulletin has been released, and refund coverage has not been assigned as of this time, please resubmit when full bulletin has been released.
It is my understanding, the customer would have received a notification from Ford Motor Company acknowledging the recall and the claims process...see copy below....
"This notice is sent to you under the requirements of the Motor Vehicle Safety Act of Canada.
Ford Motor Company of Canada, Limited (Ford) has decided that a defect which relates to motor vehicle safety exists in your vehicle, with the Vehicle Identification Number shown above.
We apologize for this situation and want to assure you that, with your assistance, we will correct this condition. Our commitment, together with your dealer, is to provide you with the highest level of service and support.
What is the issue?
On your vehicle, the fuel delivery module may develop a crack in the fuel supply port, which could result in a leak. If a leak is present, you are likely to detect a fuel odor and/or visible fuel on the ground under the fuel tank. A fuel leak in the presence of an ignition source may increase the risk of a fire.
What will Ford and your dealer do?
Ford Motor Company is working diligently to procure the parts needed to repair your vehicle. When a repair is available for Safety Recall 16S41, Ford will notify you via mail to schedule a service appointment with your dealer to have your vehicle repaired. Coverage is automatically transferred to subsequent owners.
What should you do?
If your vehicle exhibits symptoms of a fuel odor, or visible fuel on the ground under the fuel tank, immediately contact your dealer and request a service appointment for diagnosis and repair relating to Safety Recall 16S41. Provide the dealer with the VIN of your vehicle, which is printed near your name at the beginning of this letter.
If your vehicle does not exhibit these symptoms, no action is required by you at this time. Ford will notify you by mail when service parts are available, at which time a service appointment to perform this safety recall may be scheduled.
Please note: Any vehicle lessor receiving this recall notice should forward a copy of this notice to the lessee.
Have you previously paid for this repair?
If you have previously paid for a repair that addresses the issue described in this letter, you still need to have this recall performed to ensure the correct parts were used.
You may be eligible for a refund of previously paid repairs. Refunds will only be provided for service related to fuel delivery module replacements when a fuel leak was present. To verify eligibility and expedite reimbursement, give your paid original receipt to your dealer.
What if you no longer own this vehicle?
If you no longer own this vehicle, and have an address for the current owner, please forward this letter to the new owner. You received this notice because government regulations require that notification be sent to the last known owner of record.
Can we Assist you further?
If you require further assistance in getting your vehicle repaired promptly and without charge, please contact your dealership's Service Manager.
If you still have concerns, please contact the Ford Customer Relationship Centre at [redacted] and one of our representatives will be happy to assist you. For the hearing impaired call [redacted] (TDD). Please have your vehicle's identification number ready for our representative when you call.
Thank you for your attention to this important matter.
National Service Operations
FORD MOTOR COMPANY OF CANADA, Limited"
As a dealer, we were notified as follows:
"RECALLS
Ford Motor Company of Canada, Limited
[redacted]
ACTION REQUIRED
ADVANCE NOTIFICATION - SAFETY RECALL
October 25, 2016
TO: ALL FORD OF CANADA DEALERS
RUSH TO SERVICE MANAGER
ATTENTION: Dealer Principal
Sales Manager
Service Manager
Parts Manager
Warranty Administrator
SUBJECT: Safety Recall 16S41:
Certain 2010-2012 Model Year Escape and 2010-2011 Model Year Mariner Vehicles with a 3.0L Engine - Fuel Delivery Module Flange Replacement
AFFECTED VEHICLES
Vehicle
Model Year
Assembly Plant
Build Dates
Escape
2010-2012
Kansas City
February 26, 2009 through April 29, 2012
Mariner
2010-2011
February 25, 2009 through December 12, 2010
Affected vehicles are identified in OASIS.
In addition, for a list of vehicles assigned to your dealer, you can access the On-line VIN Listing through the F.S.A web page on INFORD.
REASON FOR THIS SAFETY RECALL
In the affected vehicles, the Fuel Delivery Module (FDM) may develop a crack in the fuel supply port, which could result in a leak. If a leak is present, customers are likely to detect a fuel odor and/or visible fuel on the ground under the fuel tank. A fuel leak in the presence of an ignition source may increase the risk of a fire.
SERVICE ACTION
A complete Dealer Bulletin will be provided to dealers in the second quarter of 2017 when it is anticipated that parts ordering information and repair instructions will be available to support this safety recall.
CUSTOMER NOTIFICATION
Owners of record will be notified of this safety recall via mail by late December, 2016. Owners will also be notified again after repair instructions and parts ordering information have been provided to dealers.
OWNER REFUNDS
This safety recall must still be performed, even if the owner has paid for a previous repair. Claiming a refund will not close the recall on the vehicle.
Ford is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date of the initial Owner Notification. Owners are directed to seek reimbursement through authorized dealers.
Dealers are also pre-approved to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed.
Refunds will only be provided for the cost associated with fuel delivery module replacements when a fuel leak was present.
CLAIMS PREPARATION AND SUBMISSION
Submit refunds on a separate repair line.
- Program Code: 16S41 - Misc. Expense: ADMIN
- Misc. Expense: REFUND - Misc. Expense: 0.2 Hours
Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim.
QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Centre (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Field Service Actions Department"
As the claim process personally identifies the customer, please feel free to contact me directly for information details on this specific claim.