We have met with *** and resolved the issue by authorizing the repairs to be performed on his vehiclethe vehicle was dropped off on 7/25/2016 and will be repaired within the next few days regards,Mossy Nissan National City
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The issue is being resolved. We received the mirror and the customer dropped the car off this morning. We will be replacing the mirror and detailing the engine for him. This should resolve the concern. Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This customer has never been to our business, we checked with Mossy Nissan National City and they have confirmed that this complaint belongs to them. We have alerted them to the situation with hopes they will reach out to the consumer. Please close this complaint out for Mossy Nissan Kearny...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
This business failed to address my concerns regarding the issue at hand. I was contacted by their service department manager which led to no resolution. He has stated that I have waited too long to bring the issue to his attention for it to be addressed. We went back and forth stating our thoughts and viewpoints on the matter. At the end of the day, nothing was offered by him and I am still left with a brake job that was not needed. I will never step foot into this dealership or its affilliated partners and will ensure that none of my family nor friends give them any type of business. I would like my experience posted in order to shed light as an example of this company's unethical business practices.
Regards,
[redacted]
We contacted Ms. [redacted] and discussed this complaint explaining that she had only purchased an extended service contract in the amount of $2,485.00 from Mossy Nissan. According to the signed paperwork, [redacted] which covers additional items, was offered but not purchased. The paperwork which...
the customer has referenced below are presentation menus, and were not the final contract which was agreed to and singed by both sides. Ms. [redacted] is in possession of those signed paperwork, but still maintained that she had different understanding. Customer has since moved out of town. We gave Ms. [redacted] two options in an attempt to resolve this matter. She wanted to speak with her husband and get back to us. We haven’t heard back from her since our last phone conversation. Ms. [redacted] could contact our GM or Finance Director for the final resolution to this matter.Sincerely,Mossy Nissan National City
We have met with *** and resolved the issue by authorizing the repairs to be performed on his vehiclethe vehicle was dropped off on 7/25/2016 and will be repaired within the next few days regards,Mossy Nissan National City
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We contacted this customer today and resolved this case to his satisfaction sincerely,Mossy Nissan National City
The issue is being resolved. We received the mirror and the customer dropped the car off this morning. We will be replacing the mirror and detailing the engine for him. This should resolve the concern. Thanks,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory...
to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This customer has never been to our business, we checked with Mossy Nissan National City and they have confirmed that this complaint belongs to them. We have alerted them to the situation with hopes they will reach out to the consumer. Please close this complaint out for Mossy Nissan Kearny...
Mesa. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
This business failed to address my concerns regarding the issue at hand. I was contacted by their service department manager which led to no resolution. He has stated that I have waited too long to bring the issue to his attention for it to be addressed. We went back and forth stating our thoughts and viewpoints on the matter. At the end of the day, nothing was offered by him and I am still left with a brake job that was not needed. I will never step foot into this dealership or its affilliated partners and will ensure that none of my family nor friends give them any type of business. I would like my experience posted in order to shed light as an example of this company's unethical business practices.
Regards,
[redacted]
This case should now be closed. We contacted the customer and resolved the case with him. thank you, Mossy Nissan National City.
we will reach out to Mr. [redacted] to discuss the details and timeline of this concern.
We contacted Ms. [redacted] and discussed this complaint explaining that she had only purchased an extended service contract in the amount of $2,485.00 from Mossy Nissan. According to the signed paperwork, [redacted] which covers additional items, was offered but not purchased. The paperwork which...
the customer has referenced below are presentation menus, and were not the final contract which was agreed to and singed by both sides. Ms. [redacted] is in possession of those signed paperwork, but still maintained that she had different understanding. Customer has since moved out of town. We gave Ms. [redacted] two options in an attempt to resolve this matter. She wanted to speak with her husband and get back to us. We haven’t heard back from her since our last phone conversation. Ms. [redacted] could contact our GM or Finance Director for the final resolution to this matter.Sincerely,Mossy Nissan National City
We are in contact with the customer and we are trying to resolve his concern.