First let me apologize for the delay in getting back to you I personally received your info on July 9th in my in box and did not open until today just thought it was a solicitation( almost disregarded without opening sorry ) We are a small family owned company if you looked up small business you might find a photo of our company, since starting Douglas Distributing in November of with my wife Sharon we have brought in my mom Barbara two of my kids ( all four worked here during the summers while in collage) one of there significant others, one of my nieces, two life long friends since age considered family plus others that have been with me for years and considered familyI personally started in the industry in November and have grown to become the largest vend product distributor in the state of Indiana by educating my customers the more educated my customers are the more likely they are to become and stay a customerBut the number one thing I pride myself in is my accessibility to my customers anytime they have any issue they can call my mobile phone we will talk about the issue straight forward no [redacted] and fix it Now to deal with [redacted] complaint I am not going to get into a he said she said with anybodyThe facts are at no time did [redacted] ever contact me with any concerns if there where any communication or misunderstanding I was never made aware of or given the chance to fixI will personalty reach out to [redacted] and let him know that if he is unhappy with our offer of his non working equipment I will be happy to return the machine so he can sell for a number he is happy with, he was never pressured into sellingMoving forward anytime [redacted] has a machine he wants to trade or sell he will get his options in writing and have to check and sign the option he prefers I will also remind [redacted] that we are here to continue to educate him as we have already done and spent hours to help him grow his business [redacted] called me at 8pm Friday ( I don't know of any other company in the industry that would take and ultimately help at 8pm on a Friday night) to complain about a machine not cooling that he said we had for weeks and didn't even checkThis could have escalated quickly to a shouting match if I didn't know what questions to ask, he said he was standing in front of the machine for over an hour with the door open, that means on that model machine the compressor won't run and won't get coldOn that model machine the compressor is on a delay and will only start to run ten minutes after you close the doorSo after I explained the problem his error he missed NO sales at the motel over the weekend and I received no thank you and no apology for the accusations If you have any questions please call me anytime mobile number is best THANKS!!! Joe D [redacted] Douglas Distributing, Inc.Indiana's Largest VPDNEnglewood Dr.Indianapolis, IN 46226(317)-803-Office(317)-217-Fax(317)-201- [redacted] Mobile
First let me apologize for the delay in getting back to you I personally received your info on July 9th in my in box and did not open until today just thought it was a solicitation( almost disregarded without opening sorry ) We are a small family owned company if you looked up small business you might find a photo of our company, since starting Douglas Distributing in November of with my wife Sharon we have brought in my mom Barbara two of my kids ( all four worked here during the summers while in collage) one of there significant others, one of my nieces, two life long friends since age considered family plus others that have been with me for years and considered familyI personally started in the industry in November and have grown to become the largest vend product distributor in the state of Indiana by educating my customers the more educated my customers are the more likely they are to become and stay a customerBut the number one thing I pride myself in is my accessibility to my customers anytime they have any issue they can call my mobile phone we will talk about the issue straight forward no [redacted] and fix it Now to deal with [redacted] complaint I am not going to get into a he said she said with anybodyThe facts are at no time did [redacted] ever contact me with any concerns if there where any communication or misunderstanding I was never made aware of or given the chance to fixI will personalty reach out to [redacted] and let him know that if he is unhappy with our offer of his non working equipment I will be happy to return the machine so he can sell for a number he is happy with, he was never pressured into sellingMoving forward anytime [redacted] has a machine he wants to trade or sell he will get his options in writing and have to check and sign the option he prefers I will also remind [redacted] that we are here to continue to educate him as we have already done and spent hours to help him grow his business [redacted] called me at 8pm Friday ( I don't know of any other company in the industry that would take and ultimately help at 8pm on a Friday night) to complain about a machine not cooling that he said we had for weeks and didn't even checkThis could have escalated quickly to a shouting match if I didn't know what questions to ask, he said he was standing in front of the machine for over an hour with the door open, that means on that model machine the compressor won't run and won't get coldOn that model machine the compressor is on a delay and will only start to run ten minutes after you close the doorSo after I explained the problem his error he missed NO sales at the motel over the weekend and I received no thank you and no apology for the accusations If you have any questions please call me anytime mobile number is best THANKS!!! Joe D [redacted] Douglas Distributing, Inc.Indiana's Largest VPDNEnglewood Dr.Indianapolis, IN 46226(317)-803-Office(317)-217-Fax(317)-201- [redacted] Mobile
First let me apologize for the delay in getting back to you I personally received your info on July 9th in my in box and did not open until today just thought it was a solicitation( almost disregarded without opening sorry ) We are a small family owned company if you looked up small business you might find a photo of our company, since starting Douglas Distributing in November of with my wife Sharon we have brought in my mom Barbara two of my kids ( all four worked here during the summers while in collage) one of there significant others, one of my nieces, two life long friends since age considered family plus others that have been with me for years and considered familyI personally started in the industry in November and have grown to become the largest vend product distributor in the state of Indiana by educating my customers the more educated my customers are the more likely they are to become and stay a customerBut the number one thing I pride myself in is my accessibility to my customers anytime they have any issue they can call my mobile phone we will talk about the issue straight forward no [redacted] and fix it Now to deal with [redacted] complaint I am not going to get into a he said she said with anybodyThe facts are at no time did [redacted] ever contact me with any concerns if there where any communication or misunderstanding I was never made aware of or given the chance to fixI will personalty reach out to [redacted] and let him know that if he is unhappy with our offer of his non working equipment I will be happy to return the machine so he can sell for a number he is happy with, he was never pressured into sellingMoving forward anytime [redacted] has a machine he wants to trade or sell he will get his options in writing and have to check and sign the option he prefers I will also remind [redacted] that we are here to continue to educate him as we have already done and spent hours to help him grow his business [redacted] called me at 8pm Friday ( I don't know of any other company in the industry that would take and ultimately help at 8pm on a Friday night) to complain about a machine not cooling that he said we had for weeks and didn't even checkThis could have escalated quickly to a shouting match if I didn't know what questions to ask, he said he was standing in front of the machine for over an hour with the door open, that means on that model machine the compressor won't run and won't get coldOn that model machine the compressor is on a delay and will only start to run ten minutes after you close the doorSo after I explained the problem his error he missed NO sales at the motel over the weekend and I received no thank you and no apology for the accusations If you have any questions please call me anytime mobile number is best THANKS!!! Joe D [redacted] Douglas Distributing, Inc.Indiana's Largest VPDNEnglewood Dr.Indianapolis, IN 46226(317)-803-Office(317)-217-Fax(317)-201- [redacted] Mobile
First let me apologize for the delay in getting back to you I personally received your info on July 9th in my in box and did not open until today just thought it was a solicitation( almost disregarded without opening sorry ) We are a small family owned company if you looked up small business you might find a photo of our company, since starting Douglas Distributing in November of with my wife Sharon we have brought in my mom Barbara two of my kids ( all four worked here during the summers while in collage) one of there significant others, one of my nieces, two life long friends since age considered family plus others that have been with me for years and considered familyI personally started in the industry in November and have grown to become the largest vend product distributor in the state of Indiana by educating my customers the more educated my customers are the more likely they are to become and stay a customerBut the number one thing I pride myself in is my accessibility to my customers anytime they have any issue they can call my mobile phone we will talk about the issue straight forward no [redacted] and fix it Now to deal with [redacted] complaint I am not going to get into a he said she said with anybodyThe facts are at no time did [redacted] ever contact me with any concerns if there where any communication or misunderstanding I was never made aware of or given the chance to fixI will personalty reach out to [redacted] and let him know that if he is unhappy with our offer of his non working equipment I will be happy to return the machine so he can sell for a number he is happy with, he was never pressured into sellingMoving forward anytime [redacted] has a machine he wants to trade or sell he will get his options in writing and have to check and sign the option he prefers I will also remind [redacted] that we are here to continue to educate him as we have already done and spent hours to help him grow his business [redacted] called me at 8pm Friday ( I don't know of any other company in the industry that would take and ultimately help at 8pm on a Friday night) to complain about a machine not cooling that he said we had for weeks and didn't even checkThis could have escalated quickly to a shouting match if I didn't know what questions to ask, he said he was standing in front of the machine for over an hour with the door open, that means on that model machine the compressor won't run and won't get coldOn that model machine the compressor is on a delay and will only start to run ten minutes after you close the doorSo after I explained the problem his error he missed NO sales at the motel over the weekend and I received no thank you and no apology for the accusations If you have any questions please call me anytime mobile number is best THANKS!!! Joe D [redacted] Douglas Distributing, Inc.Indiana's Largest VPDNEnglewood Dr.Indianapolis, IN 46226(317)-803-Office(317)-217-Fax(317)-201- [redacted] Mobile