Douglas Fast Net

Mr*** was installed with Douglas Fast Net mbps services on February 17, His first bill was sent to his email on March 1, This bill shows the total due for internet services of $and other fees and services of $150, bringing his total due for March to
$ The charge for internet is broken down into the prorated amounts for services in February of $(217-2/29) and for services in March of $(3/1-3/31) on the billing statement It also includes $in local network recovery fees for a total of $ The package that Mr*** has is $per month with the additional network recovery fee, not the claimed $monthly charge The additional charge of $was for the optional purchase of a modem/router combo I do hope this clarifies the issue

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I would've like an explanation on this before I was charged it.Sincerely, *** ***

To Whom it May Concern, In response to the claim filed, Douglas Fast Net does advertise our speeds as "Up to.." on our website on the main page.  Speed tests performed for Mr. [redacted] at his installation on 2/20/17 showed 98.11 Mbps download and 24.89 Mbps upload on our in-network speed test...

website, www.speedtest.net, which was within the range for performance standards at the package he originally signed up for; 100 Mbps download and 25 Mbps upload speeds.  At 3:12 pm on 2/20/17, Mr. [redacted] called in to our technical support department complaining of slow speeds using another speed test website, testmy.net.  He refused to do troubleshooting over the phone, so we scheduled a technician to his house for the afternoon of 2/21/17.  During the service call, he requested that we move his package to 250 Mbps, which we did.  He was still dissatisfied with the services and refused to accept the results of our testing done on our network speed test website.  On 2/23/17, Mr. [redacted] called into our office and requested to move his service to our highest fiber package, 1 Gbps, which we did as well as schedule another service call for 2/24/17 to troubleshoot his on-going dissatisfaction of speed performance.  During the service call, the technician replaced the equipment to ensure highest quality and again performed speed tests at www.speedtest.net showing results of 787.25 Mbps download and 249.43 upload.  Mr. [redacted] was still not satisfied and the notes on ticket stated that he may cancel his service.  On 3/1/17, he called into the office with additional complaints, again not satisfied with the service.  At the conclusion of the phone call and subsequent office visit, we cancelled his services, reversed all charges to his account and scheduled a service call to remove all equipment from the customer’s residence. If you should have any questions regarding our response or need clarification, please contact me at 541-673-4242 ext [redacted] or [redacted]@dfn.net.Sincerely,Stephanie W[redacted]Customer Service ManagerDouglas Fast Net