Vehicle had never been in our facility prior to this gentleman's complaint. Vehicle came to us after failed attempt/s at [redacted] of Edison to properly diagnose the issues going on with this vehicle. I was also informed that this vehicle was also looked at somewhere in California. Client...
called Infiniti Consumer Affairs and was referred to us for assistance.. Upon inspection of this vehicle, we determined that aside from there being water egress into the trunk, that there could be corrosion damage to wiring harnesses and computer modules etc. We contacted [redacted] from Infiniti Consumer Affairs as well as our service rep from Infiniti and the client to inform them that because there were to many unknown issues with this vehicle and to many other hands touching this vehicle, we would not proceed any further and that the we did not want to INHERIT issues possibly caused by someone else's mis-diagnosis. Both Consumer Affairs and our Service Rep from Infiniti agreed. The vehicle should have been brought back to [redacted]i of Edsion. Thank you, Jon L[redacted]
Complaint: [redacted]
I am rejecting this response because:This vehicle was taken to Douglas Infinity for the sole reason that they have a body shop. [redacted] of Edison recommended that I take my vehicle to a body shop for repairs, and therefore [redacted] from Infiniti Consumer Affairs suggested that I take my vehicle to Douglas Infinity because they can do body work. After being ensured by Gary D[redacted], the prior service manager, that they would be able to take care of the issue, I was then contacted 3 weeks later by Dave (who had replaced him) that the first step would be to replace the partial shelf, which may/may not fix the issue. I understand that the vehicle has a prior history of repairs, but all of this history was known to Gary when I dropped it off with him. It is not my fault that the transition between service managers was not seamless, and that there was a gap in communication. I have all service records from the original repair at [redacted] in California, which I would gladly provide to Douglas Infinity. It is extremely inconsiderate, rude, and unprofessional to decide 1 month after accepting my vehicle that you will not engage with any further repairs. Like I stated, I want what was promised to me; which was to have my vehicle fixed at Douglas Infiniti.
Regards,
[redacted]
Vehicle had never been in our facility prior to this gentleman's complaint. Vehicle came to us after failed attempt/s at [redacted] of Edison to properly diagnose the issues going on with this vehicle. I was also informed that this vehicle was also looked at somewhere in California. Client...
called Infiniti Consumer Affairs and was referred to us for assistance.. Upon inspection of this vehicle, we determined that aside from there being water egress into the trunk, that there could be corrosion damage to wiring harnesses and computer modules etc. We contacted [redacted] from Infiniti Consumer Affairs as well as our service rep from Infiniti and the client to inform them that because there were to many unknown issues with this vehicle and to many other hands touching this vehicle, we would not proceed any further and that the we did not want to INHERIT issues possibly caused by someone else's mis-diagnosis. Both Consumer Affairs and our Service Rep from Infiniti agreed. The vehicle should have been brought back to [redacted]i of Edsion. Thank you, Jon L[redacted]
Complaint: [redacted]
I am rejecting this response because:This vehicle was taken to Douglas Infinity for the sole reason that they have a body shop. [redacted] of Edison recommended that I take my vehicle to a body shop for repairs, and therefore [redacted] from Infiniti Consumer Affairs suggested that I take my vehicle to Douglas Infinity because they can do body work. After being ensured by Gary D[redacted], the prior service manager, that they would be able to take care of the issue, I was then contacted 3 weeks later by Dave (who had replaced him) that the first step would be to replace the partial shelf, which may/may not fix the issue. I understand that the vehicle has a prior history of repairs, but all of this history was known to Gary when I dropped it off with him. It is not my fault that the transition between service managers was not seamless, and that there was a gap in communication. I have all service records from the original repair at [redacted] in California, which I would gladly provide to Douglas Infinity. It is extremely inconsiderate, rude, and unprofessional to decide 1 month after accepting my vehicle that you will not engage with any further repairs. Like I stated, I want what was promised to me; which was to have my vehicle fixed at Douglas Infiniti.
Regards,
[redacted]