Douglas Key Service Inc

We came into a contractual agreement with Mrs *** on 6/14/ The first step was to obtain permits from the city and the *** knew that this could be a 4-week process and it ended up taking the full weeks Once the permits were approved, the project was put on our
schedule We started the project week later From the beginning, Mrs *** made changes to design and changes in material, which caused more delay She chose a color to use on the rear concrete patio and signed her acceptance of that color Once the concrete was finished, she did not like the color after all We demo'd all of the concrete, at no cost to her, and repoured the concrete, also at no cost to her Once the new concrete was poured, we finished out the remainder of the project, developed a punch list with the clients input and completed the project Only at the point, did she bring up her displeasure in the concrete, for the 2nd time We have gone back and forth with the client choosing different options to change the concrete again They have been indecisive and have delayed this project, if anything.AJ's Landscaping has stood by our product and have stayed in communication with Mrs *** since the start of the project Recently, we offered Mrs *** an option to overlay the concrete with slate tiles, as another option for resolution She has accepted this offer and should provide closure to this project Mrs *** has agreed that, once complete with the slate, this project will be complete

I want to apologize for this not getting taken care of initially.  Dyson asks us to direct the customers to them so they can identify problems in the packing process.  I personally don't like that policy and have updated ours to give our customer service personnel the flexibility to make...

their own call on a situation like this.  A complete unit was paid for, and that's exactly what you should have received.  The parts have been sent to make the unit whole, and I have instructed Tiffany to refund half the price of the unit.  Again, please accept my apology in this matter.  I never want a customer to feel like they were not taken care of and even worse, lied to.  If you need anything in the future, please feel free to contact me directly on my personal email at [email protected][redacted]Owner, CMOABC Vacuum/Dyson.usa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I can confirm that AJ's Landscaping refunded us for services not rendered, which is satisfactory to us.  However, we do not believe that the complaints were unanswered due to an employee being terminated.  I spoke directly with this employee over phone and in person prior to their separation from AJ's Landscaping.  Complaints were also directed to another employee as well as to a general email and general voicemail.

We are in receipt of the customer's response.  Currently we are in agreement to have the patio overlaid with slate to remedy the patio issue (at no additional cost).  We will also review and address punch list items with the customer at the completion of the patio overlay.  A possible discount will be discussed internally and customer will be notified of the decision on this matter.  Thank you. Tony B[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

My apologies for the delayed response.  I had not received prior notices of this matter until Friday (7/7/2017).  Anyhow, I have spoken to Mr. [redacted] directly via phone and discussed his concerns.  One of the issues was that the customer directed communication to an employee that...

is no longer with our company.  Thus, his messages had gone unnoticed.   We have come to an agreement to refund the $1,193.45 in question and an additional $464.12 for services charged but not rendered in the month of July.  The total amount to be credited is $1,657.57.  However, the customer has initiated a dispute with their credit card company.  I will wait for confirmation of the removal of the dispute with the card company and will issue a refund directly for the amount of $1,657.57.  Thank you to all involved, including the [redacted]'s for making me aware of the discrepancy.