[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My apologies for the delayed response I had not received prior notices of this matter until Friday (7/7/2017) Anyhow, I have spoken to Mr [redacted] directly via phone and discussed his concerns One of the issues was that the customer directed communication to an employee that is no longer with our company Thus, his messages had gone unnoticed We have come to an agreement to refund the $1,in question and an additional $for services charged but not rendered in the month of July The total amount to be credited is $1, However, the customer has initiated a dispute with their credit card company I will wait for confirmation of the removal of the dispute with the card company and will issue a refund directly for the amount of $1, Thank you to all involved, including the [redacted] 's for making me aware of the discrepancy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I can confirm that AJ's Landscaping refunded us for services not rendered, which is satisfactory to us However, we do not believe that the complaints were unanswered due to an employee being terminated I spoke directly with this employee over phone and in person prior to their separation from AJ's Landscaping Complaints were also directed to another employee as well as to a general email and general voicemail
We are in receipt of the customer's response Currently we are in agreement to have the patio overlaid with slate to remedy the patio issue (at no additional cost) We will also review and address punch list items with the customer at the completion of the patio overlay A possible discount will be discussed internally and customer will be notified of the decision on this matter Thank youTony B [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
My apologies for the delayed response I had not received prior notices of this matter until Friday (7/7/2017) Anyhow, I have spoken to Mr [redacted] directly via phone and discussed his concerns One of the issues was that the customer directed communication to an employee that is no longer with our company Thus, his messages had gone unnoticed We have come to an agreement to refund the $1,in question and an additional $for services charged but not rendered in the month of July The total amount to be credited is $1, However, the customer has initiated a dispute with their credit card company I will wait for confirmation of the removal of the dispute with the card company and will issue a refund directly for the amount of $1, Thank you to all involved, including the [redacted] 's for making me aware of the discrepancy
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I can confirm that AJ's Landscaping refunded us for services not rendered, which is satisfactory to us However, we do not believe that the complaints were unanswered due to an employee being terminated I spoke directly with this employee over phone and in person prior to their separation from AJ's Landscaping Complaints were also directed to another employee as well as to a general email and general voicemail
We are in receipt of the customer's response Currently we are in agreement to have the patio overlaid with slate to remedy the patio issue (at no additional cost) We will also review and address punch list items with the customer at the completion of the patio overlay A possible discount will be discussed internally and customer will be notified of the decision on this matter Thank youTony B [redacted]