The following was sent via email and is a copy/paste by Revdex.com staff-JS:To Whom it may concern,
ID#*** We are very sorry to hear that this patient has decided to submit a complaint to your companyThis patient was seen in our office 12/8/At that time a cleaning was done, and we received notice on 12/19/that the service was deniedThe patient comes to our office three times a year for a cleaning, and should be aware that dental insurance companies typically only pay for two cleanings a yearWe sent six statements in-between the time of receiving that notice, and the time the patient was sent to collectionsTypically, we bill patients for days before an account is turned over to a collection agencyIn this patient’s case we waited days, which is double the amount of timeEach bill contains a notice that it is days past due and could possibly go to collectionsAlso, bills leading up to collections have stickers saying to please contact us within days to avoid collections, and in this patient’s case we waited about days to hear from them and received nothingOnce the account was turned over to collections in May, the patient did contact our office to pay their billAt that time, I told them that it had been turned over to a collection agency and that is who they are to contact to settle the billUpon hearing this, they ended the phone callWe did not receive a phone call about any medical issues until August when they wanted to schedule appointments and was told they could notThey were informed that they need to settle it with the collection agency and our office will not resume scheduling an account that has been turned to collectionsThis patient is not in the middle of treatment with our office and has only been seen for cleanings in our office since becoming our patient in There has been treatment recommended in that time frame that they have opted not to doThey were also scheduled in March of in which they did not show up or call to let us know that they were not going to be able to make the appointment, or that they had health issues that would prevent them from keeping the appointmentWe wish that this patient would have contacted us about their medical issues or informed us that they needed more time to pay, in which case we would have been happy to work something outWe do not like to dismiss patients, but our hands are tied when a patient has an outstanding bill and the patient will not make contact with our officeDrLeavitt is not obligated to treat patients for free in any circumstance, and we believe that that they were receiving the bills since when they called in May they said they were, but did not end up paying until August of stillAccording to our collection agency, the bill was paid in full on August 10, even though she was aware of the bill in May when she called, and was receiving bills since December of As far as our policy, our office gave the patient ample time to pay her bill, and was informed of the chance of the account going to collections if they did not There is not much more we can do in this caseWe do not expect accounts to go into collections when scheduling new patients and trust them to pay their billsTherefore, we do not feel it is necessary to tell them there is a chance they could be dismissed as a patient if they do not pay their bill and threaten themWe are sorry to lose this patient and the relationship that was made over the yearsWe are a small practice that works hard to gain the trust of patients, but in situations like these there is only so much that we can doPlease feel free to contact our office if you have any additional questions or concerns.Sincerely,Raeanna K***, Assistant Office Mananger-- Leavitt Dental Group Douglas RLeavitt, D.D.SMayfield RoadMayfield Heights, Ohio (440)442-
The following was sent via email and is a copy/paste by Revdex.com staff-JS:To Whom it may concern,
ID#*** We are very sorry to hear that this patient has decided to submit a complaint to your companyThis patient was seen in our office 12/8/At that time a cleaning was done, and we received notice on 12/19/that the service was deniedThe patient comes to our office three times a year for a cleaning, and should be aware that dental insurance companies typically only pay for two cleanings a yearWe sent six statements in-between the time of receiving that notice, and the time the patient was sent to collectionsTypically, we bill patients for days before an account is turned over to a collection agencyIn this patient’s case we waited days, which is double the amount of timeEach bill contains a notice that it is days past due and could possibly go to collectionsAlso, bills leading up to collections have stickers saying to please contact us within days to avoid collections, and in this patient’s case we waited about days to hear from them and received nothingOnce the account was turned over to collections in May, the patient did contact our office to pay their billAt that time, I told them that it had been turned over to a collection agency and that is who they are to contact to settle the billUpon hearing this, they ended the phone callWe did not receive a phone call about any medical issues until August when they wanted to schedule appointments and was told they could notThey were informed that they need to settle it with the collection agency and our office will not resume scheduling an account that has been turned to collectionsThis patient is not in the middle of treatment with our office and has only been seen for cleanings in our office since becoming our patient in There has been treatment recommended in that time frame that they have opted not to doThey were also scheduled in March of in which they did not show up or call to let us know that they were not going to be able to make the appointment, or that they had health issues that would prevent them from keeping the appointmentWe wish that this patient would have contacted us about their medical issues or informed us that they needed more time to pay, in which case we would have been happy to work something outWe do not like to dismiss patients, but our hands are tied when a patient has an outstanding bill and the patient will not make contact with our officeDrLeavitt is not obligated to treat patients for free in any circumstance, and we believe that that they were receiving the bills since when they called in May they said they were, but did not end up paying until August of stillAccording to our collection agency, the bill was paid in full on August 10, even though she was aware of the bill in May when she called, and was receiving bills since December of As far as our policy, our office gave the patient ample time to pay her bill, and was informed of the chance of the account going to collections if they did not There is not much more we can do in this caseWe do not expect accounts to go into collections when scheduling new patients and trust them to pay their billsTherefore, we do not feel it is necessary to tell them there is a chance they could be dismissed as a patient if they do not pay their bill and threaten themWe are sorry to lose this patient and the relationship that was made over the yearsWe are a small practice that works hard to gain the trust of patients, but in situations like these there is only so much that we can doPlease feel free to contact our office if you have any additional questions or concerns.Sincerely,Raeanna K***, Assistant Office Mananger-- Leavitt Dental Group Douglas RLeavitt, D.D.SMayfield RoadMayfield Heights, Ohio (440)442-