Doug's Auto Repair

From: Doug B[redacted] [mailto:dougb[redacted]@gmail.com] Sent: Friday, March 03, 2017 11:20 AM To: [redacted] <[redacted]> Subject: [redacted]   Hi, My name is Symone C[redacted]. I am the office manager at Doug's Auto Repair. I am responding to a complaint I received in The mail. ID#...

[redacted]. From [redacted]. Her claim is false. We have the written estimate that we gave her in our estimate book. Everything that is on her ticket is the same as the estimate that was written down. She was aware of the charges that she was receiving because we had to special order her radiator and it wouldn't be here till the next day. When she paid she said I thought it was $175 I said that was just the cost of the radiator which the cost of the radiator was $180. I heard them tell her it was $475. If there was a mistake on our end we would have gladly resolved the issue. But she was well aware of the charges. Her car was not just a simple radiator job. We have $500,000 in tools to make our job easier. She was charged fairly for the hours that her car calls for. Her boyfriend came back a day or so later and disputed the charge and I showed him the estimate. He asked for the old radiator and we gave it to him. We did not tell them that they could not come back. She misunderstood the estimate. We do not do business that way. We are a family business that treats our customers fairly. If you would like a picture of the estimate I can send you one.     Thank you,  Symone C[redacted] Doug's Auto Repair 812-323-3470