Doug's Construction & Repair Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

My name is Josh M[redacted], I am an owner of Doug’s Repair. First of all I want to say that I have never had a complaint about me letting customers keep their money longer. I wish that more customers would complain about that. I do apologize if this aspect has frustrated you as it has also frustrated me...

and has been a growing pain of ours. We are working to make sure our billing is prompt. Part of the reason why it has taken so long is that we were under the impression that we were going to do more work than the roof. It has been made clear that we aren’t doing more work and we then moved forward with billing.   I want to cover all of the points that have been brought up.   I would dispute that the inspector suggested “some repairs” as your adjuster who you are referring to as your inspector totaled your entire roof. This is why we replaced your entire roof, that is not “some repairs” as stated by you, that is your entire roof.   There was damage that was done to the house beyond the roof, which is why the $15,022 was requested. I don’t understand why anyone would be mad that we are trying to get their insurance to pay for more things that are related to the storm damage. We never said that we would inflate the cost to cover all of the upgrades. We did however discuss finding all storm related damages to the property. This gives the homeowner the opportunity to receive all of the money that the insurance company should pay related to the homeowners ACV (Actual Cash Value). This does not mean that Doug’s Repair is requesting to be paid the ACV amount for the work that hasn’t been done from the homeowner, or the RCV (Replacement Cash Value) for the work that hasn’t been done from the insurance company. It would be considered insurance fraud if we were trying to receive RCV for work not completed.   We stand behind the fact that we will only charge what the insurance will pay. We have had a conversation with [redacted]s [redacted]’s insurance company over the phone, and that phone call is recorded, in which they told us they paid $9131.95 for the roof. We had already agreed to drop it to that amount with the current homeowner before the complaint was written.   We use Xactimate, which is the same program that [redacted]’s insurance company uses. You can call them and confirm that. This allows us to have the same pricing as them because we can download pricing lists for that month that they also have. The only discrepancies in price would be quantities of materials and code requirements that the insurance company is unaware of. This is why the insurance company agreed to increase their numbers for the roof to $9131.95 from 7543.91.   The one thing that we don’t do, is tell people we will pay their deductible. That is something that we make very clear on every job that we go to because that is actually committing insurance fraud. We are not expecting a deductible to come to us we are expecting the amount of $9131.95 to be paid to us, which is the amount that the insurance agreed to pay for the roof.   The garage repair was taken care around two weeks after we heard about it and has been taken care of over a week before this complaint was written.   The complete replacement of your roof, not “repairs” of your home were not done in the rain. It was started and then half way through it rained without our control. Luckily our roofers are skilled enough that they worked as fast as possible to let there only be one leak that was 2ftx2ft in the garage. Once again the damage to the sheetrock was taken care of over a week before this complaint was written.   We have talked to the current homeowners and are going to send them a copy of this complaint. They are extremely upset that any of this has been said about them and that [redacted]s [redacted] is implicating them by misconstruing and being dishonest about what they talked about concerning this situation.   The things that have been written by [redacted] in this complaint are considered slander towards the current homeowners, Brandon B[redacted], and Doug’s Repair and we will be having our attorney review them.