Dovenmuehle Motgage Inc. took august to march to respond to a subordination letter that would normally take 30 minutes. All payments were on time, which they have verified over the phone but failed to send the subordination letter. They said their process time is 90 days.On Nowember 20, 2020 we have received a letter for asking additional 15 days. On December 4th we received this:
WORST mortgage company ever!! We had [redacted] and really liked them and then got sold to DovenmeuhleTheir customer service sucks!! I was in the hospital for months and we fell behind, so we attempted to do a loan modification - I sent in every single document that they requested, and every time they said they needed something else! They were literally just trying to drag their feet so they could foreclose on our house and try to make a fortune on itI had to pull money out of my 403b just to keep our from losing our home! And they will not let us refinance with another company! I HATE working with these people, they are a bunch of is!!! Will NEVER recommend them to anyone! I honestly do not know how they are in business....HORRIBLE company!! And their Loss Mitigation department has some of the rudest people I have ever encounteredThey are NOT there to help at all.....even the managers are RUDE!!!!!
This is the WORST company You spend 20+ mins on the phone trying to get in touch with someone 90% of the time you will never get through Our loan was bought by them and I curse the company who did it I can not wait to refinance with [redacted] Federal because this company needs to be shut down
Tried to make an extra payment for principal and they make it as regular payment Then called to tell them it was supposed to be a principal only payment and they said they would fix it Mind you I'm on automatic draft for over two years Next I get a call from their collections department saying I didn't pay this month's payment I said, what the hell are you talking about, I'm on auto-draft! Apparently, when they "fixed" my extra payment they also turned off my regular automatic payment My take away impression is that customer service is useless and makes things worse if you need their help and their collection department is way too aggressive and ready to pounce on anyone This is coming from a mortgagor with an 800+ credit score and still treated like a piece of poop Thanks a lot Dovenmuehle! I wouldn't recommend them to my worst enemy!
We bought a home in through Lennar who at the time services through U [redacted] MortgageBefore our first payment was due they had sold the loan to DovenmuehleAfter losing my mother in we fell behind in our mortgage paymentsWe attempted to due a loan modification which they would not honor and in fact increased our mortgage by $They then told us that we could not manage our escrow accountNow they are attempting a foreclosure despite the fact that we have a buyer for a short sale on the houseWe are a military family and they have been completely uncooperative in any fashionPlease do not waste your time with this lying, deceitful company
Initial Business Response / [redacted] (1000, 5, 2014/06/25) */ Contact Name and Title: [redacted] Research Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dmicorp.com June 24, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite [redacted] Chicago, IL 60611- Re: Case #XXXXXXXX, [redacted] and [redacted] (the "borrower"); [redacted] & Inv LLC We acknowledge receipt of your e-mail to us dated June 20, which included the borrower's complaint Enclosed is a copy of the letter and Initial Escrow Account Disclosure Statement we sent the borrower, showing the cushion was determined and agreed upon at closing and detailing the cause of the escrow shortages We are very sorry for the frustration and concern the borrower experienced because of this matterIf there are any further questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Research Department Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) After reviewing the documentation I choose to not accept the responseDovenmuehle fails to mention that on 01/17/a payment of $2,was made which included $towards my escrowI was informed of a $shortage back in October of and therefore made the appropriate payment to cover that shortageIn November I cancelled with [redacted] where I was then reimbursed with a $check, of which the $came fromI also disagree with the Initial Escrow Account Disclosure StatementMy husband and I have never seen this form and when I requested a complete copy of our paperwork from [redacted] this form does not exist eitherI received this paperwork for the first time in June I would gladly request a fresh copy and have it sent directly to the Bureau if neededTo be honest the form I received looks like to copies made into one form Final Business Response / [redacted] (4000, 15, 2014/08/07) */ August 5, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite [redacted] Chicago, IL 60611- Re: Case #XXXXXXXX, [redacted] and [redacted] (the "borrower"), [redacted] & Inv LLC We acknowledge receipt of your letter to us dated July 30, which included the borrower's rebuttal Enclosed is a copy of the letter that we sent the borrower with another copy of the Initial Escrow Disclosure Statement signed by both borrower on November 23, This document reflect the cushion requirement and the borrower's refusal to accept the document does not change the requirement We are very sorry for the frustration and concern the borrower experienced because of this matterIf there are any further questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Research Department Final Consumer Response / [redacted] (4200, 13, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the letters that are finally being sent to me and how we are apparently shortWhat I do not hear Dovenmuehle commenting on the fact that we were not notified of the cushionThe document that was mailed to us showing that we apparently signed does not exist in our closing paperworkWe never received copies of our refinance and two years later I was given the phone to the company that holds those documentsI requested a copy be sent to my address and my husband and I went through the entire package more than once and that document does not existWe have no idea where that document came from and why it looks like a two documents scanned into oneWe refuse to be held liable for something we were unaware ofOur property and school taxes both reduced as well as the homeowners insuranceThe shortage was paid and yet the payment is still higherGoing from $to $is unacceptable and this error should have been noticed at the beginning and not a year later
We have a home mortgage with this company and during the natural disaster in TX in the month of April or home was severely damaged and our insurance company issued a check in the amount of the damages that had to be sent to Dovenmuehl for signature since they are the Lien holder on the property and we've called them several times for the status of our case and they tell our that they cannot do anything for us , that we have to wait for the process and that it is what it isThat is not their fault that we do not like their processIn the mean time we have a home with broken windows and a 100% damaged roof and it continues to rain in San Antonio TX and the damage is getting greater meaning that the initial adjusters appraisal is not the same as today and Dovenmuehl says they cannot do anything for us, that we just have to waitThis is VERY SAD that they are treating us with NO respect and NO Empathy for our situationThey have transferred us to voice mails several times and still we have no response from themWE ARE FRUSTRATED AND WE ARE VERY SAD AND feel like we have our hands tied with nothing tha t can be done mean while our home is still not able to receive the work needed
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Analyst Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dmicorp.com RE: Revdex.com Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated September 25, 2014, that included the borrowers' complaint regarding our Loss Mitigation efforts We truly regret any frustration the borrower may have experienced during the Loss Mitigation processWe have been working very hard with their lender,to work towards a resolution that will satisfy all parties Our records indicate that we presented the borrower's initial short sale offer to the lender's review committee on August 6, The review committee evaluated the short sale offer basing their decision on the financial documentation we received from the borrower and the property valueRegrettably, the committee was not able to approve the proposed short sale offer and recently responded with an updated counter offer for a purchase price of $65,000, a 3% real estate commission and no seller paid closing costs creditWe notified the authorized realtor of the updated counter offer on September 30, 2014, and followed up on October 3, 2014, with no responseWe ask that the borrower contact us soon as possible if this counter offer has been accepted so we can assist him in completing this short sale We can confirm that the above referenced loan is properly noted as currently under the Servicemembers Civil Relief Act (SCRA) and will remain in effect until we receive notice otherwise If you have any further questions, please call our Loss Mitigation Department at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have in writing from a employee of this company they countered with $125,while the home is only valued at $61,Per the employee she didn't know why they (the investor) as she called them said no to the offer of 63k while the home is valued at 61kThen asking for 125k as a counterThis company is trying to use life insurance money from the death of my father as an assetLife insurance money can not be used as such No one from this company has contacted us on what to do, or why the offer of $63,was rejected As a military family we are without a doubt being discriminated againstThis person responding saying they countered at 63k is a [redacted] and a [redacted] , since as I've said I have a paper trail saying other wiseAnd you're trying to tell me that's not discrimination? Final Consumer Response / [redacted] (4200, 14, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why is this company surprised at the fact the buyers walked, when they were the ones who countered at 125k on a home valued at 61k? [redacted] Was informed of this at the timeI've fwd the emails confirming the counter of 125k Any counter offer was made well after the buyer asked to end the contract due to the insane counter offer made by this company We have yet to get an honest answer from this companyWhich according to all their reviews isn't surprising Two and a half years is the length of time we've been working with themIt's time to cut the ***As stated I've fwd the emails from Synesha [redacted] to this company that back my claims stating they countered at 125k and would not accept our buyers perfectly good offer as confirmed by the VA We're asking for progress after all two years is long enough, and to work with someone who's honestSo far we've lacked both Final Business Response / [redacted] (4000, 23, 2014/11/18) */ RE: Revdex.com Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated November 7, 2014, that included the borrower's rebuttal to our recent response Please be advised that we received communication from the borrower's realtor on October 16, The realtor advised us that the buyer was still interested and shortly thereafter forwarded a new counter offer to be reviewed by the lenderWe submitted the new counter offer for the lender's review on October 28, Unfortunately, on November 14, 2014, the Loss Mitigation Specialist received a cancellation notice from the realtor advising the buyers have found another propertyWe sincerely regret the borrower's frustration relative to the Loss Mitigation processWe are committed to work with borrowers who seek assistance and work as quickly and efficiently as time allowsAll final decisions for Loss Mitigation are with the borrowers' lender, United Security Financial The lender advises that they will still entertain any new purchase offers If you or the borrower has any quest ions, please call us at X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Contact Name and Title: [redacted] Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @dmicorp.com June 9, Revdex.com Attention: [redacted] Dispute Resolution Specialist NWabash Avenue Chicago, IL RE: [redacted] A [redacted] and [redacted] M [redacted] , [redacted] Trl, [redacted] XXXXX [redacted] Loan Number: XXXXXXXXXX; Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated May 27, 2014, which included Mrand Mrs [redacted] 's complaint regarding our Loss Mitigation efforts and a refund of the HUD insurance premium Our records indicate we mailed a letter to the borrowers regarding the status of their Loss Mitigation submission on April 3, We have enclosed a copy of this letter for your reviewThis letter clearly stated what was needed in order to complete the borrower's file for review for a Loss Mitigation Workout optionOn April 11, 2014, we mailed a letter to the borrowers stating once we receive these missing documents and we have a complete file, we will begin evaluating the borrower's loan for all available workout optionsOnce a decision is made, the Loss Mitigation Specialist assigned to the borrower's file will contact them and advise them of the outcomeWe stated we cannot guarantee their approval into a Loss Mitigation Workout optionWe may contact them in the future if we have questions regarding the file, or if additional information is neededOn May 13, and on May 15, 2014, we received faxes with additional correspondence from the borrower'sAfter review of the correspondence received and the borrowers file, we are still in need of the following documents to complete the file for review: days of current bank statements for account ending in Signed and dated January 1, through April 30, 2014, Profit and Loss Statement for cupcake bakery (this business was listed on the borrower's Federal Tax Returns) or we need a signed and dated letter stating this business was not worked in On June 4, 2014, the borrowers file was complete and referred to our Loss Mitigation Specialist for reviewOn June 9, 2014, the file was sent to our investor committee to review the file for a Loss Mitigation Workout optionOnce a decision is made, the Loss Mitigation Specialist assigned to the borrowers file will contact them and advise them of the outcomeWe cannot guarantee their approval into a Loss Mitigation Workout optionWe may contact the borrowers in the future if we have questions regarding the file, or if additional information is needed On May 14, 2014, we mailed a letter to the borrowers regarding the FHA Insurance that should have been part of the closing of the loanWe have enclosed a copy of this letter for your reviewWe stated we have requested a refund from the US Department of Housing and Urban Development (HUD - who is the mortgage insurance company)The requested refund is in the amount of $6,($2,unapplied premium and $3,up-front mortgage insurance premium) has been approved by HUD on May 30, This refund can take to days for us to receive the checks back from HUDOnce we receive the checks we will apply the $3,up-front mortgage insurance premium to the borrower's Principal Balance on the loan as instructed by the lenderThe $2,unapplied premium will be refunded back to the borrowers as requestedWe have also corrected the borrower's payment to no longer reflect the Mortgage Insurance premium that was previously included in the mortgage payment In regards to what caused this issue, there appears to have been a reporting issue on our end which caused the loan to not appear on our internal uninsured reportOnce we found that we did not have the insurance enforced on the loan we attempted to have it placed on the loanUnfortunately, by that time, the borrower was delinquent so HUD would not allow the insuranceOnce we realized we could not get the loan insured we started the process of removing the loan from the pool and attempted to work on the refund processWe are currently working diligently to get this resolved as soon as possible I trust the information provided addresses the concerns outlined in the borrower's complaintIf the borrowers have any questions, they may contact our Loss Mitigation Department at X-XXX-XXX-XXXX Sincerely, [redacted] Case Escalation Analyst Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see uploaded letter and supporting documentation Final Business Response / [redacted] (4000, 17, 2014/08/13) */ August 13, Revdex.com Attention: [redacted] Dispute Resolution Specialist NWabash Avenue Chicago, IL RE: [redacted] A [redacted] and [redacted] M [redacted] , [redacted] Loan Number: ; Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated July 20, 2014, which included Mrand Mrs [redacted] 's complaint regarding our Loss Mitigation efforts and a refund of the HUD insurance premium On May 14, 2014, we mailed a letter to the borrowers regarding the FHA Insurance that should have been part of the closing of the loanWe stated we have requested a refund from the US Department of Housing and Urban Development (HUD - who is the mortgage insurance company)The requested refund is in the amount of $6,($2,unapplied premium and $3,up-front mortgage insurance premium) has been approved by HUD on May 30, This refund can take to days for us to receive the checks back from HUDOnce we receive the checks we will apply the $3,up-front mortgage insurance premium to the borrower's Principal Balance on the loan as instructed by the lenderThe borrowers' lender has denied the borrowers' request for the full refund in the amount of $6, The $2,amount that the borrower paid in monthly was refunded to the borrower on July 24, The $3,amount that was collected for upfront Mortgage Insurance Premium with FHA and was rolled into the loan amount would need to be a principal reductionThis up-front mortgage insurance premium was not paid by the borrower but was part of the loan and therefore, is in the total loan amountSince it was part of the loan amount, the refund of the up-front mortgage insurance premium is to be applied towards the loanThe up-front mortgage insurance premium was not money that the borrower brought to closing or was paid in cash through the closing transactionHad the borrower paid for this at closing and not rolled it into the loan, we would have disbursed this amount to the borrowerAs a result of the up-front mortgage insurance premium being part of the loan amount, in the state of Texas; we would not be able to refund this to the borrower as it would create a cash out situation since the borrowers did not bring in these funds Our records indicate the above-referenced loan was referred to a local attorney's office to initiate foreclosure proceedings on May 31, 2014, at which time the loan was due for the September 1, paymentIf the borrowers have any questions regarding the foreclosure process or want to request reinstatement figures, please have them contact the attorney's office we have on file, [redacted] , LLP by phone at X-XXX-XXX-XXXX I trust the information provided addresses the concerns outlined in the borrower's complaintIf the borrowers have any questions, they may contact our Loss Mitigation Department at X-XXX-XXX-XXXX Sincerely, [redacted] Case Escalation Analyst Final Consumer Response / [redacted] (4200, 13, 2014/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business's response is still not addressing the issues at hand, nor is it an attempt to resolve the issuesThey provide no additional explanation for their actionsThey simply keep re-stating the facts and this is not acceptable to us
I called to request a copy of my Note which was my legal right to request I called around 9:AM on a Friday morning They told me it would be 1-days, but no later than the following Tuesday I thought that was a LONG wait, but they claim that is their policyI called again on Monday evening questioning the fact that it was the end of the day Monday and I still have not received the fax Typically when someone gives a window, the window is the worse case scenario It felt like they were stalling to get me my paperwork I spoke to a lady name Mercedes, she claimed it was sent on Friday and was ready to end the call I insisted I did not receive it She put me on hold, got back on the phone and apologized stating she misread the notes and that the request was processed on Friday and that it would be another couple of days Another couple of days? This was Monday and I already was told no later than Tuesday So I then requested to speak to a managerThat's when Will (#***) got on the phone He then explained I was misinformed and that the Note would not reach me until Wednesday He stated that it is a hour window and that Friday did not count, even though I called at the BEGINNING of the business day And made it seem like there was nothing more he could do for me and that I will have it by WednesdayWednesday came and went and I did not receive the fax for my Note I called Thursday morning and the lady I spoke with claimed it was faxed yesterday (Wednesday) I stated I did NOT receive the fax and she said she could either open up a new request (which would start the process all over again) or that she could let me talk to a supervisor Naturally I requested a supervisorI then spoke with Tyler (#***) Tyler explained that he would fax it right now but that the policy is up to one week to receive these types of request I stated I was told different days at this point and he did not apologize, he just simply said I am telling you the correct policy now He did send over the fax and it was received, which makes me question, why didn't Will do that on Monday then? The customer service experience was HORRIBLE It was explained to me that they may be stalling because the could figure I might be trying to refinance with another company and that would mean lost business for them I truly believe that was the case It just appeared that they had no desire to assist me, and was only willing to do the bare minimal to oblige me requestI would NEVER want to do business with them ever again!!
Initial Business Response / [redacted] (1000, 5, 2014/02/21) */ February 21, Revdex.com of Chicago & Northern Illinois NWabash Ave, Ste Chicago, IL 60611- Re: Case [redacted] M [redacted] (the "borrower"), [redacted] IncLoan No XXXXXXXXXX We acknowledge receipt of your e-mail to us dated February 12, 2014, which included the borrower's complaint Enclosed is a copy of the letters and account history we sent the borrower, confirming we have waived the escrow requirement for taxes and insuranceSince we were unable to obtain a refund from the tax collector's office because they applied the excess funds to the payment of the second tax installment, we spread the negative escrow balance over months We are very sorry for the frustration and concern the borrower experienced because of this matterIf there are any further questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Research Analyst Research Department Final Consumer Response / [redacted] (2000, 7, 2014/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Dovenmuehle Mortgage, INC 866-660-or 866-660-I fell on hard timesI applied for a loan modification with Atlantic Pacific Mortgage/Dovenmuehle MortgageI didn't like the terms of the agreement and I told June Tay, Modification specialistShe got very upsetShe told me to pay the default amount in full or face foreclosureI paid the default amount in full plus all late fees on 10/21/thru [redacted] Bank from my monthly statementOne month later, on 11/23/15, [redacted] Mortgage filed for foreclosure after they took my moneyI called on 12/2/and spoke with Anselmo, Collection Dept and he informed me that the money was there and he does not know why it was not applied to the accountHe informed me that he spoke with the agent who had my account as well as her supervisor He informed me that she would callShe never didI called bay on 12/3/15, [redacted] Mortgage still has the money in their possessionThis was confirmed by the Team Leader and Anselmo and Mike from Loss MitigationJune [redacted] refuses to speak with me directly but thru Tungsen, Team Leader after I wanted to know why they took the money and never applied it to the accountI wrote to the [redacted] of [redacted] and Insurance, The Governor's office, Dept of [redacted] of Currency and [redacted] MortgageI don't know who to turn to so I am contacting you11/10/Atlantic Pacific Mortgage Corp $ [redacted] *rown Banking Paid 10/21/Atlantic Pacific Mortgage Corp $9, [redacted] Banking Paid
July 20, "Arial Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL 60611- Re: Case #11542671, Christopher Spencer (the “borrower”), Bridgewalk Drive; Lithia, FL 33547; USAA FSB Loan No We acknowledge receipt of your e-mail to us dated July 5, which included the borrower’s complaint Unfortunately, additional time is required to complete our investigationWe thank you for your cooperation and patience while this matter is resolved We are very sorry for the frustration and concern the borrower experienced because of this matter If there are any further questions, please feel free to contact me at 1-847-550- Sincerely, Amanda [redacted] Research Department Tell us why here
(The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate Dovenmuehle's efforts to review these ongoing issues, there are less than payments for them to reviewThese two key issues could be resolved in less than days, especially since they have been made aware of them for the past three years
Very underhanded!!! Several times requested information did not receive from companyI have done everything to cooperate with co and no help from them at all This is a shady predatory co
My home mortgage is serviced by Dovenmuehle Mortgage I contacted then by their secure message center on their Website on April to address why a sent payment was not displayed as received when I accessed my mortgage account electronically I received a reply on May 2016, which was approximately four weeks after I submitted a request A four week response time for a question regarding the receipt of a mortgage payment is unacceptable Had my payment not not been received, by the time I received a reply from Dovenmuehle Mortgage, my mortgage would have been in default I would consider a reply time of four weeks either: (1) very poor business practice that could have a major financial impact on a customer; (2) s deceptive mechanism to incur late fee charges or default
The customer service representatives are trying their best to make the people at state DMV offices look good. They have a hard time doing anything other than what they have done with other customers. I asked for a copy of a form but was told they could send it to only the address of record. I requested a blank copy of the form without any property or loan information on it so I could initiate auto payment, since I have been paying the mortgage. They couldn't do it. They could email the form to me, but since my printer is not working, a hard copy via snail mail is what I need. So they are mailing the form to our daughter at the address of record and she will mail it to me.
DMI has been a horrible company to work with, we sold the house in Aug and we tried to change our address so that they could send us a document, we submitted the document to our bank and it was not changedWe have called so many times and that problem was never solvedWe requested the tax form for our home sent to the wrong address yet again so we called several times to get it they "updated" our address and said they sent the paper but they never didIts been over two weeks since last I called them last and we still havent received itThere is a always a new excuse as to why it never came and all we need is a tax form to file our faxesWhat horrible customer service and company that doesnt seem to care weather or not the customers are happy
July 20, 2016 RevDex.com of Chicago & Northern Illinois 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611-7621 Re: Case #11542671, Christopher Spencer (the “borrower”), 16441 Bridgewalk Drive; Lithia, FL 33547; USAA FSB... Loan No. 1800882860 We acknowledge receipt of your e-mail to us dated July 5, 2016 which included the borrower’s complaint. Unfortunately, additional time is required to complete our investigation. We thank you for your cooperation and patience while this matter is resolved. We are very sorry for the frustration and concern the borrower experienced because of this matter. If there are any further questions, please feel free to contact me at 1-847-550-7637. Sincerely, Amanda [redacted] Research Department Tell us why here...
February 8, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL 60611- Re: Case # [redacted] , Evelyn [redacted] (the “borrower”), [redacted] ; Chino, CA 91710; Banc of California Loan No [redacted] We acknowledge receipt of your e-mail to us dated February 1, which included the borrower’s rebuttal Enclosed is a copy of the letter we are sending the borrowerThe borrower should refer to previous packages that we have sent which detail the shortage extensions we are prepared to processAdditionally, these responses detail the history of the escrow account, and explain that when all escrow analyses were conducted on this account, the most recent tax information available was used We are very sorry for the frustration and concern the borrower experienced because of this matter If there are any further questions, please feel free to contact me at 1-847-550- Sincerely, Amanda [redacted] Research Department Tell us why here
From: "Custserv Proxy (Research)"
WORST mortgage company ever!! We had [redacted] and really liked them and then got sold to DovenmeuhleTheir customer service sucks!! I was in the hospital for months and we fell behind, so we attempted to do a loan modification - I sent in every single document that they requested, and every time they said they needed something else! They were literally just trying to drag their feet so they could foreclose on our house and try to make a fortune on itI had to pull money out of my 403b just to keep our from losing our home! And they will not let us refinance with another company! I HATE working with these people, they are a bunch of i
s!!! Will NEVER recommend them to anyone! I honestly do not know how they are in business....HORRIBLE company!! And their Loss Mitigation department has some of the rudest people I have ever encounteredThey are NOT there to help at all.....even the managers are RUDE!!!!!
This is the WORST company You spend 20+ mins on the phone trying to get in touch with someone 90% of the time you will never get through Our loan was bought by them and I curse the company who did it I can not wait to refinance with [redacted] Federal because this company needs to be shut down
Tried to make an extra payment for principal and they make it as regular payment Then called to tell them it was supposed to be a principal only payment and they said they would fix it Mind you I'm on automatic draft for over two years Next I get a call from their collections department saying I didn't pay this month's payment I said, what the hell are you talking about, I'm on auto-draft! Apparently, when they "fixed" my extra payment they also turned off my regular automatic payment My take away impression is that customer service is useless and makes things worse if you need their help and their collection department is way too aggressive and ready to pounce on anyone This is coming from a mortgagor with an 800+ credit score and still treated like a piece of poop Thanks a lot Dovenmuehle! I wouldn't recommend them to my worst enemy!
We bought a home in through Lennar who at the time services through U [redacted] MortgageBefore our first payment was due they had sold the loan to DovenmuehleAfter losing my mother in we fell behind in our mortgage paymentsWe attempted to due a loan modification which they would not honor and in fact increased our mortgage by $They then told us that we could not manage our escrow accountNow they are attempting a foreclosure despite the fact that we have a buyer for a short sale on the houseWe are a military family and they have been completely uncooperative in any fashionPlease do not waste your time with this lying, deceitful company
Initial Business Response / [redacted] (1000, 5, 2014/06/25) */ Contact Name and Title: [redacted] Research Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dmicorp.com June 24, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite [redacted] Chicago, IL 60611- Re: Case #XXXXXXXX, [redacted] and [redacted] (the "borrower"); [redacted] & Inv LLC We acknowledge receipt of your e-mail to us dated June 20, which included the borrower's complaint Enclosed is a copy of the letter and Initial Escrow Account Disclosure Statement we sent the borrower, showing the cushion was determined and agreed upon at closing and detailing the cause of the escrow shortages We are very sorry for the frustration and concern the borrower experienced because of this matterIf there are any further questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Research Department Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) After reviewing the documentation I choose to not accept the responseDovenmuehle fails to mention that on 01/17/a payment of $2,was made which included $towards my escrowI was informed of a $shortage back in October of and therefore made the appropriate payment to cover that shortageIn November I cancelled with [redacted] where I was then reimbursed with a $check, of which the $came fromI also disagree with the Initial Escrow Account Disclosure StatementMy husband and I have never seen this form and when I requested a complete copy of our paperwork from [redacted] this form does not exist eitherI received this paperwork for the first time in June I would gladly request a fresh copy and have it sent directly to the Bureau if neededTo be honest the form I received looks like to copies made into one form Final Business Response / [redacted] (4000, 15, 2014/08/07) */ August 5, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite [redacted] Chicago, IL 60611- Re: Case #XXXXXXXX, [redacted] and [redacted] (the "borrower"), [redacted] & Inv LLC We acknowledge receipt of your letter to us dated July 30, which included the borrower's rebuttal Enclosed is a copy of the letter that we sent the borrower with another copy of the Initial Escrow Disclosure Statement signed by both borrower on November 23, This document reflect the cushion requirement and the borrower's refusal to accept the document does not change the requirement We are very sorry for the frustration and concern the borrower experienced because of this matterIf there are any further questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Research Department Final Consumer Response / [redacted] (4200, 13, 2014/07/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I understand the letters that are finally being sent to me and how we are apparently shortWhat I do not hear Dovenmuehle commenting on the fact that we were not notified of the cushionThe document that was mailed to us showing that we apparently signed does not exist in our closing paperworkWe never received copies of our refinance and two years later I was given the phone to the company that holds those documentsI requested a copy be sent to my address and my husband and I went through the entire package more than once and that document does not existWe have no idea where that document came from and why it looks like a two documents scanned into oneWe refuse to be held liable for something we were unaware ofOur property and school taxes both reduced as well as the homeowners insuranceThe shortage was paid and yet the payment is still higherGoing from $to $is unacceptable and this error should have been noticed at the beginning and not a year later
We have a home mortgage with this company and during the natural disaster in TX in the month of April or home was severely damaged and our insurance company issued a check in the amount of the damages that had to be sent to Dovenmuehl for signature since they are the Lien holder on the property and we've called them several times for the status of our case and they tell our that they cannot do anything for us , that we have to wait for the process and that it is what it isThat is not their fault that we do not like their processIn the mean time we have a home with broken windows and a 100% damaged roof and it continues to rain in San Antonio TX and the damage is getting greater meaning that the initial adjusters appraisal is not the same as today and Dovenmuehl says they cannot do anything for us, that we just have to waitThis is VERY SAD that they are treating us with NO respect and NO Empathy for our situationThey have transferred us to voice mails several times and still we have no response from themWE ARE FRUSTRATED AND WE ARE VERY SAD AND feel like we have our hands tied with nothing tha t can be done mean while our home is still not able to receive the work needed
Initial Business Response / [redacted] (1000, 8, 2014/10/14) */ Contact Name and Title: [redacted] Analyst Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @dmicorp.com RE: Revdex.com Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated September 25, 2014, that included the borrowers' complaint regarding our Loss Mitigation efforts We truly regret any frustration the borrower may have experienced during the Loss Mitigation processWe have been working very hard with their lender,to work towards a resolution that will satisfy all parties Our records indicate that we presented the borrower's initial short sale offer to the lender's review committee on August 6, The review committee evaluated the short sale offer basing their decision on the financial documentation we received from the borrower and the property valueRegrettably, the committee was not able to approve the proposed short sale offer and recently responded with an updated counter offer for a purchase price of $65,000, a 3% real estate commission and no seller paid closing costs creditWe notified the authorized realtor of the updated counter offer on September 30, 2014, and followed up on October 3, 2014, with no responseWe ask that the borrower contact us soon as possible if this counter offer has been accepted so we can assist him in completing this short sale We can confirm that the above referenced loan is properly noted as currently under the Servicemembers Civil Relief Act (SCRA) and will remain in effect until we receive notice otherwise If you have any further questions, please call our Loss Mitigation Department at X-XXX-XXX-XXXX Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/10/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have in writing from a employee of this company they countered with $125,while the home is only valued at $61,Per the employee she didn't know why they (the investor) as she called them said no to the offer of 63k while the home is valued at 61kThen asking for 125k as a counterThis company is trying to use life insurance money from the death of my father as an assetLife insurance money can not be used as such No one from this company has contacted us on what to do, or why the offer of $63,was rejected As a military family we are without a doubt being discriminated againstThis person responding saying they countered at 63k is a [redacted] and a [redacted] , since as I've said I have a paper trail saying other wiseAnd you're trying to tell me that's not discrimination? Final Consumer Response / [redacted] (4200, 14, 2014/10/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why is this company surprised at the fact the buyers walked, when they were the ones who countered at 125k on a home valued at 61k? [redacted] Was informed of this at the timeI've fwd the emails confirming the counter of 125k Any counter offer was made well after the buyer asked to end the contract due to the insane counter offer made by this company We have yet to get an honest answer from this companyWhich according to all their reviews isn't surprising Two and a half years is the length of time we've been working with themIt's time to cut the ***As stated I've fwd the emails from Synesha [redacted] to this company that back my claims stating they countered at 125k and would not accept our buyers perfectly good offer as confirmed by the VA We're asking for progress after all two years is long enough, and to work with someone who's honestSo far we've lacked both Final Business Response / [redacted] (4000, 23, 2014/11/18) */ RE: Revdex.com Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated November 7, 2014, that included the borrower's rebuttal to our recent response Please be advised that we received communication from the borrower's realtor on October 16, The realtor advised us that the buyer was still interested and shortly thereafter forwarded a new counter offer to be reviewed by the lenderWe submitted the new counter offer for the lender's review on October 28, Unfortunately, on November 14, 2014, the Loss Mitigation Specialist received a cancellation notice from the realtor advising the buyers have found another propertyWe sincerely regret the borrower's frustration relative to the Loss Mitigation processWe are committed to work with borrowers who seek assistance and work as quickly and efficiently as time allowsAll final decisions for Loss Mitigation are with the borrowers' lender, United Security Financial The lender advises that they will still entertain any new purchase offers If you or the borrower has any quest ions, please call us at X-XXX-XXX-XXXX
Initial Business Response / [redacted] (1000, 5, 2014/06/11) */ Contact Name and Title: [redacted] Contact Phone: X-XXX-XXX-XXXX Contact Email: [redacted] @dmicorp.com June 9, Revdex.com Attention: [redacted] Dispute Resolution Specialist NWabash Avenue Chicago, IL RE: [redacted] A [redacted] and [redacted] M [redacted] , [redacted] Trl, [redacted] XXXXX [redacted] Loan Number: XXXXXXXXXX; Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated May 27, 2014, which included Mrand Mrs [redacted] 's complaint regarding our Loss Mitigation efforts and a refund of the HUD insurance premium Our records indicate we mailed a letter to the borrowers regarding the status of their Loss Mitigation submission on April 3, We have enclosed a copy of this letter for your reviewThis letter clearly stated what was needed in order to complete the borrower's file for review for a Loss Mitigation Workout optionOn April 11, 2014, we mailed a letter to the borrowers stating once we receive these missing documents and we have a complete file, we will begin evaluating the borrower's loan for all available workout optionsOnce a decision is made, the Loss Mitigation Specialist assigned to the borrower's file will contact them and advise them of the outcomeWe stated we cannot guarantee their approval into a Loss Mitigation Workout optionWe may contact them in the future if we have questions regarding the file, or if additional information is neededOn May 13, and on May 15, 2014, we received faxes with additional correspondence from the borrower'sAfter review of the correspondence received and the borrowers file, we are still in need of the following documents to complete the file for review: days of current bank statements for account ending in Signed and dated January 1, through April 30, 2014, Profit and Loss Statement for cupcake bakery (this business was listed on the borrower's Federal Tax Returns) or we need a signed and dated letter stating this business was not worked in On June 4, 2014, the borrowers file was complete and referred to our Loss Mitigation Specialist for reviewOn June 9, 2014, the file was sent to our investor committee to review the file for a Loss Mitigation Workout optionOnce a decision is made, the Loss Mitigation Specialist assigned to the borrowers file will contact them and advise them of the outcomeWe cannot guarantee their approval into a Loss Mitigation Workout optionWe may contact the borrowers in the future if we have questions regarding the file, or if additional information is needed On May 14, 2014, we mailed a letter to the borrowers regarding the FHA Insurance that should have been part of the closing of the loanWe have enclosed a copy of this letter for your reviewWe stated we have requested a refund from the US Department of Housing and Urban Development (HUD - who is the mortgage insurance company)The requested refund is in the amount of $6,($2,unapplied premium and $3,up-front mortgage insurance premium) has been approved by HUD on May 30, This refund can take to days for us to receive the checks back from HUDOnce we receive the checks we will apply the $3,up-front mortgage insurance premium to the borrower's Principal Balance on the loan as instructed by the lenderThe $2,unapplied premium will be refunded back to the borrowers as requestedWe have also corrected the borrower's payment to no longer reflect the Mortgage Insurance premium that was previously included in the mortgage payment In regards to what caused this issue, there appears to have been a reporting issue on our end which caused the loan to not appear on our internal uninsured reportOnce we found that we did not have the insurance enforced on the loan we attempted to have it placed on the loanUnfortunately, by that time, the borrower was delinquent so HUD would not allow the insuranceOnce we realized we could not get the loan insured we started the process of removing the loan from the pool and attempted to work on the refund processWe are currently working diligently to get this resolved as soon as possible I trust the information provided addresses the concerns outlined in the borrower's complaintIf the borrowers have any questions, they may contact our Loss Mitigation Department at X-XXX-XXX-XXXX Sincerely, [redacted] Case Escalation Analyst Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see uploaded letter and supporting documentation Final Business Response / [redacted] (4000, 17, 2014/08/13) */ August 13, Revdex.com Attention: [redacted] Dispute Resolution Specialist NWabash Avenue Chicago, IL RE: [redacted] A [redacted] and [redacted] M [redacted] , [redacted] Loan Number: ; Case Number: XXXXXXXX Dear Ms [redacted] We are in receipt of your email dated July 20, 2014, which included Mrand Mrs [redacted] 's complaint regarding our Loss Mitigation efforts and a refund of the HUD insurance premium On May 14, 2014, we mailed a letter to the borrowers regarding the FHA Insurance that should have been part of the closing of the loanWe stated we have requested a refund from the US Department of Housing and Urban Development (HUD - who is the mortgage insurance company)The requested refund is in the amount of $6,($2,unapplied premium and $3,up-front mortgage insurance premium) has been approved by HUD on May 30, This refund can take to days for us to receive the checks back from HUDOnce we receive the checks we will apply the $3,up-front mortgage insurance premium to the borrower's Principal Balance on the loan as instructed by the lenderThe borrowers' lender has denied the borrowers' request for the full refund in the amount of $6, The $2,amount that the borrower paid in monthly was refunded to the borrower on July 24, The $3,amount that was collected for upfront Mortgage Insurance Premium with FHA and was rolled into the loan amount would need to be a principal reductionThis up-front mortgage insurance premium was not paid by the borrower but was part of the loan and therefore, is in the total loan amountSince it was part of the loan amount, the refund of the up-front mortgage insurance premium is to be applied towards the loanThe up-front mortgage insurance premium was not money that the borrower brought to closing or was paid in cash through the closing transactionHad the borrower paid for this at closing and not rolled it into the loan, we would have disbursed this amount to the borrowerAs a result of the up-front mortgage insurance premium being part of the loan amount, in the state of Texas; we would not be able to refund this to the borrower as it would create a cash out situation since the borrowers did not bring in these funds Our records indicate the above-referenced loan was referred to a local attorney's office to initiate foreclosure proceedings on May 31, 2014, at which time the loan was due for the September 1, paymentIf the borrowers have any questions regarding the foreclosure process or want to request reinstatement figures, please have them contact the attorney's office we have on file, [redacted] , LLP by phone at X-XXX-XXX-XXXX I trust the information provided addresses the concerns outlined in the borrower's complaintIf the borrowers have any questions, they may contact our Loss Mitigation Department at X-XXX-XXX-XXXX Sincerely, [redacted] Case Escalation Analyst Final Consumer Response / [redacted] (4200, 13, 2014/07/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business's response is still not addressing the issues at hand, nor is it an attempt to resolve the issuesThey provide no additional explanation for their actionsThey simply keep re-stating the facts and this is not acceptable to us
I called to request a copy of my Note which was my legal right to request I called around 9:AM on a Friday morning They told me it would be 1-days, but no later than the following Tuesday I thought that was a LONG wait, but they claim that is their policyI called again on Monday evening questioning the fact that it was the end of the day Monday and I still have not received the fax Typically when someone gives a window, the window is the worse case scenario It felt like they were stalling to get me my paperwork I spoke to a lady name Mercedes, she claimed it was sent on Friday and was ready to end the call I insisted I did not receive it She put me on hold, got back on the phone and apologized stating she misread the notes and that the request was processed on Friday and that it would be another couple of days Another couple of days? This was Monday and I already was told no later than Tuesday So I then requested to speak to a managerThat's when Will (#***) got on the phone He then explained I was misinformed and that the Note would not reach me until Wednesday He stated that it is a hour window and that Friday did not count, even though I called at the BEGINNING of the business day And made it seem like there was nothing more he could do for me and that I will have it by WednesdayWednesday came and went and I did not receive the fax for my Note I called Thursday morning and the lady I spoke with claimed it was faxed yesterday (Wednesday) I stated I did NOT receive the fax and she said she could either open up a new request (which would start the process all over again) or that she could let me talk to a supervisor Naturally I requested a supervisorI then spoke with Tyler (#***) Tyler explained that he would fax it right now but that the policy is up to one week to receive these types of request I stated I was told different days at this point and he did not apologize, he just simply said I am telling you the correct policy now He did send over the fax and it was received, which makes me question, why didn't Will do that on Monday then? The customer service experience was HORRIBLE It was explained to me that they may be stalling because the could figure I might be trying to refinance with another company and that would mean lost business for them I truly believe that was the case It just appeared that they had no desire to assist me, and was only willing to do the bare minimal to oblige me requestI would NEVER want to do business with them ever again!!
Initial Business Response / [redacted] (1000, 5, 2014/02/21) */ February 21, Revdex.com of Chicago & Northern Illinois NWabash Ave, Ste Chicago, IL 60611- Re: Case [redacted] M [redacted] (the "borrower"), [redacted] IncLoan No XXXXXXXXXX We acknowledge receipt of your e-mail to us dated February 12, 2014, which included the borrower's complaint Enclosed is a copy of the letters and account history we sent the borrower, confirming we have waived the escrow requirement for taxes and insuranceSince we were unable to obtain a refund from the tax collector's office because they applied the excess funds to the payment of the second tax installment, we spread the negative escrow balance over months We are very sorry for the frustration and concern the borrower experienced because of this matterIf there are any further questions, please feel free to contact me at X-XXX-XXX-XXXX Sincerely, [redacted] Research Analyst Research Department Final Consumer Response / [redacted] (2000, 7, 2014/02/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Dovenmuehle Mortgage, INC 866-660-or 866-660-I fell on hard timesI applied for a loan modification with Atlantic Pacific Mortgage/Dovenmuehle MortgageI didn't like the terms of the agreement and I told June Tay, Modification specialistShe got very upsetShe told me to pay the default amount in full or face foreclosureI paid the default amount in full plus all late fees on 10/21/thru [redacted] Bank from my monthly statementOne month later, on 11/23/15, [redacted] Mortgage filed for foreclosure after they took my moneyI called on 12/2/and spoke with Anselmo, Collection Dept and he informed me that the money was there and he does not know why it was not applied to the accountHe informed me that he spoke with the agent who had my account as well as her supervisor He informed me that she would callShe never didI called bay on 12/3/15, [redacted] Mortgage still has the money in their possessionThis was confirmed by the Team Leader and Anselmo and Mike from Loss MitigationJune [redacted] refuses to speak with me directly but thru Tungsen, Team Leader after I wanted to know why they took the money and never applied it to the accountI wrote to the [redacted] of [redacted] and Insurance, The Governor's office, Dept of [redacted] of Currency and [redacted] MortgageI don't know who to turn to so I am contacting you11/10/Atlantic Pacific Mortgage Corp $ [redacted] *rown Banking Paid 10/21/Atlantic Pacific Mortgage Corp $9, [redacted] Banking Paid
July 20, "Arial Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL 60611- Re: Case #11542671, Christopher Spencer (the “borrower”), Bridgewalk Drive; Lithia, FL 33547; USAA FSB Loan No We acknowledge receipt of your e-mail to us dated July 5, which included the borrower’s complaint Unfortunately, additional time is required to complete our investigationWe thank you for your cooperation and patience while this matter is resolved We are very sorry for the frustration and concern the borrower experienced because of this matter If there are any further questions, please feel free to contact me at 1-847-550- Sincerely, Amanda [redacted] Research Department Tell us why here
(The consumer indicated he/she DID NOT accept the response from the business.) While I appreciate Dovenmuehle's efforts to review these ongoing issues, there are less than payments for them to reviewThese two key issues could be resolved in less than days, especially since they have been made aware of them for the past three years
Very underhanded!!! Several times requested information did not receive from companyI have done everything to cooperate with co and no help from them at all This is a shady predatory co
My home mortgage is serviced by Dovenmuehle Mortgage I contacted then by their secure message center on their Website on April to address why a sent payment was not displayed as received when I accessed my mortgage account electronically I received a reply on May 2016, which was approximately four weeks after I submitted a request A four week response time for a question regarding the receipt of a mortgage payment is unacceptable Had my payment not not been received, by the time I received a reply from Dovenmuehle Mortgage, my mortgage would have been in default I would consider a reply time of four weeks either: (1) very poor business practice that could have a major financial impact on a customer; (2) s deceptive mechanism to incur late fee charges or default
The customer service representatives are trying their best to make the people at state DMV offices look good. They have a hard time doing anything other than what they have done with other customers. I asked for a copy of a form but was told they could send it to only the address of record. I requested a blank copy of the form without any property or loan information on it so I could initiate auto payment, since I have been paying the mortgage. They couldn't do it. They could email the form to me, but since my printer is not working, a hard copy via snail mail is what I need. So they are mailing the form to our daughter at the address of record and she will mail it to me.
DMI has been a horrible company to work with, we sold the house in Aug and we tried to change our address so that they could send us a document, we submitted the document to our bank and it was not changedWe have called so many times and that problem was never solvedWe requested the tax form for our home sent to the wrong address yet again so we called several times to get it they "updated" our address and said they sent the paper but they never didIts been over two weeks since last I called them last and we still havent received itThere is a always a new excuse as to why it never came and all we need is a tax form to file our faxesWhat horrible customer service and company that doesnt seem to care weather or not the customers are happy
July 20, 2016 RevDex.com of Chicago & Northern Illinois 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611-7621 Re: Case #11542671, Christopher Spencer (the “borrower”), 16441 Bridgewalk Drive; Lithia, FL 33547; USAA FSB... Loan No. 1800882860 We acknowledge receipt of your e-mail to us dated July 5, 2016 which included the borrower’s complaint. Unfortunately, additional time is required to complete our investigation. We thank you for your cooperation and patience while this matter is resolved. We are very sorry for the frustration and concern the borrower experienced because of this matter. If there are any further questions, please feel free to contact me at 1-847-550-7637. Sincerely, Amanda [redacted] Research Department Tell us why here...
February 8, Revdex.com of Chicago & Northern Illinois North Wabash Avenue, Suite Chicago, IL 60611- Re: Case # [redacted] , Evelyn [redacted] (the “borrower”), [redacted] ; Chino, CA 91710; Banc of California Loan No [redacted] We acknowledge receipt of your e-mail to us dated February 1, which included the borrower’s rebuttal Enclosed is a copy of the letter we are sending the borrowerThe borrower should refer to previous packages that we have sent which detail the shortage extensions we are prepared to processAdditionally, these responses detail the history of the escrow account, and explain that when all escrow analyses were conducted on this account, the most recent tax information available was used We are very sorry for the frustration and concern the borrower experienced because of this matter If there are any further questions, please feel free to contact me at 1-847-550- Sincerely, Amanda [redacted] Research Department Tell us why here