Dover Saddlery

We have sent the order to the customerIn addition we have refunded the customer for the cost of the order so the items will be received for freeThe customer was also sent a $gift card for the inconvenience she experienced

Dear Representative of Revdex.com: We take complaints very seriouslyIn response to the letter Dover Saddlery has received regarding the complaint# [redacted] , we have attempted to reach out to the customerOn February 2nd, we attempted to reach out to the customer to rectify the situation via phone, but were forwarded to voicemailThe customer’s voicemail box is fullI did also try to reach out again today, but could not reach the customerWe also reached out to the customer via emailWe have not received a response back via emailCustomer service sent the customer a free, complimentary label to ship the incorrect helmet back to us for a full refund, and included a $gift card for the inconvenienceIn addition to this, I have gone ahead and issued a refund today for the $difference as a one-time courtesyIf we can be of any further assistance, we would be happy to speak with the customerJames P [redacted] Supervisor Dover Saddlery

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Dear Representative of Revdex.com: We take complaints very seriously. In response to the letter Dover Saddlery has received regarding the complaint#[redacted], we have attempted to reach out to the customer. On February 2nd, we attempted to reach out to the customer to rectify the...

situation via phone, but were forwarded to voicemail. The customer’s voicemail box is full. I did also try to reach out again today, but could not reach the customer. We also reached out to the customer via email. We have not received a response back via email. Customer service sent the customer a free, complimentary label to ship the incorrect helmet back to us for a full refund, and included a $25 gift card for the inconvenience. In addition to this, I have gone ahead and issued a refund today for the $94 difference as a one-time courtesy. If we can be of any further assistance, we would be happy to speak with the customer. James P[redacted] Supervisor Dover Saddlery

We have sent the order to the customer. In addition we have refunded the customer for the cost of the order so the items will be received for free. The customer was also sent a $225.00 gift card for the inconvenience she experienced.