Dover's Tree Care and Property Enhancements

I spoke with the business, he said that there is just yards of gravel that need to be done and blocks left to finish to finish the retaining wallHe is willing to finish this job Sunday as well as add the top soil for the customerShe does not have to pay for the remaining $until the job is done, but once it is she will need to finish paying for the job that is done

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Portions of the retaining wall they've already
installed are not done correctly (i.ein a professional manner, leveled and
installed on top of sand, which has been leveled and tamped down)For this
complaint to be resolved via completing the contract, I require that the
retaining walls be installed level, and each new course of brick should be
staggered above the course below, as well as the ends being finished in a
professional manner (i.ebricks halved to meet flush with the house)That
would mean that what they've already done would need to be completely redone
In addition, there are shrubs specifically mentioned in the contract that have
not been trimmed, ivy in "designated spots" that hasn't been
adequately removed (ivy has been buried under dirt - or not even removed), and
a general "spray and feed" that hasn't' been doneAll this is in
addition to the crushed rock path and top soil and bricks the company has cited
in their responseIn short, their "resolution" falls very far short,
if completing the contract is how they hope to resolve this dispute
This total project was meant to come to $6,I
have paid them $5,400, presumably covering the removal of trees, trimming a
maple in front and one in the back, and building a grey stone tier retaining
wallSince the retaining wall needs to be completely redone, I am asking for
$2,in refund
Frankly, this business has so often promised to
show up and then failed to do so, that I just don't trust a word they say
Their word is untrustworthy, as evidenced by the number of texts that I
received stating that they were "absolutely" or "100%"
showing up tomorrow, and yet when tomorrow came they were a no showThey have
not proven themselves capable of completing a job in a professional, tidy or
timely mannerThey allowed piles of brush to stand on my front lawn for nearly
a week, embarrassing me and irritating my neighborsThey have NO credibility
Furthermore, they behaved in such a deceptive manner to my neighbor
(unfortunately, also a customer of theirs) that I really do not want them on my
propertyThey showed me a copy of their business license to gain my trust, but
I cannot find any record of their business license on any Virginia state
website, giving me a strong suspicion that they are operating without a
licenseIn short, all of my good will and courtesy has been used upI require
refund to settle this dispute.
Regards,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by Dover's Tree Care and Property
Enhancements regarding complaint ID***
Regards,
*** ***

I spoke with the business, he said that there is just yards of gravel that need to be done and blocks left to finish to finish the retaining wallHe is willing to finish this job Sunday as well as add the top soil for the customerShe does not have to pay for the remaining $until
the job is done, but once it is she will need to finish paying for the job that is done