Dow Jones & Company, Inc.

Review: I had canceled my account with Barron's magazine on January **, 2013. After I called their customer services at least 10 times to request refunds. As today(February **, 2013), they still claim that credit card company refuse to credit the refund (which is not true, I have called the credit card company, and my credit card active and nothing wrong with my card). I even offer them to issue a check for the refund, but they give all kind of excuses that they can't process it.

From the begging, they want me to leave my phone number and promise to call back, not a single call. One of the customer service personnel even yell at me and claim " call you credit card company, there is nothing we can do". It is worst customer service I have encounter ever. No wonder I decided to cancel the account.Desired Settlement: They should refund the balance to either my credit card or issue a check, no more excuses! After they refund it, I promise that I will never subscribe anything from Barron's magazine or Wall Street Journal product!

Consumer

Response:

Today, February **, 2014, I finally received the refundt from Barron's magazine. After more than 1 month ( account closed on January ** 2014), I finally got my money back.

I am not very happy about that I had to wait for more than a month and multiple phone calls to get the refund. However, the problem has been resolved as of today.

Review: For the past 4 months, we've been receiving recurring late paper delivery. It's also inconvenient to have to put in a complaint almost daily as this problem hasn't been resolved. I have files countless complaints to the [redacted] and yet, I have received the same response that they will contact the delivery office to have this issue resolved. I waited for awhile, but again, we continued to experience this issue. I communicated to them various times to ask that they provide me a direct number to the delivery or corporate office, but they would not provide me this information. At this point, I can't no longer turn to them for an immediate solution. I hope Revdex.com can address this issue to [redacted] to resolve this matter as soon as possible.

Thank you,

[redacted]Desired Settlement: We would like paper to be delivered 7:00 am sharp daily (excluding Sunday). All late paper should be refunded, but it would be fair to have another 4 months of paper free due to their unwillingness to resolve our issue.

Review: I have been charged from June to Oct without delivering news paper. We noticed in Oct that the company was still charging our credit even though no delivery was being made.

I have called [redacted] to refund our money. The customer service rep said "we will investigate and return the money". I called them again in Dec. Got same response. Called again in Jan, I was told that I should get the refund soon.

However, I did not receive any communication about the refund.

I was a customer of [redacted] for several years. I am really disappointment with their service and their inability to keep with their promisesDesired Settlement: Refund the money for 5 months ASAP.

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: On Sunday, June *, I purchased a subscription to the Wall Street Journal. I was told that I would start receiving the paper that Friday, June [redacted]. When I did not receive the paper on Friday the [redacted] or the Saturday the [redacted], I called customer service on Monday, June [redacted], to complain that I did not receive the paper yet. A customer service rep. informed me that he will deal with it and the problem would be taken care of (and added that I actually was supposed to receive the paper Thursday, June [redacted], not Friday, June [redacted]). The next day, Tuesday, June [redacted], I did not receive the paper and called and complained again about a delivery issue and received the same monotonous answer that the problem will be dealt with. On Wednesday, June [redacted], same result: no paper, called the WSJ, they said they would deal with it. At this point, I was very upset and wanted to cancel my subscription altogether. On Monday,June [redacted], I called the WSJ for the FOURTH time to cancel my subscription and request a refund because, of course, I was not getting the paper that I had paid for over 2 weeks ago. I was shocked when the customer rep. informed me that my WSJ package was not refundable. After the customer rep. apologized that nothing could be done about the refund, my father got involved and talked to the WSJ himself. Finally, a correspondent emailed my father back telling him that I haven't received the paper because no local carrier was assigned to my address. This is utterly ridiculous that it takes four calls and my father to get involved to find out I don't have a carrier OVER TWO WEEKS after I bought my subscription. The corespondent mentioned that a carrier will be assigned and I should get the paper starting today, Tuesday, June [redacted]. Unsurprisingly, I did not receive the paper and am demanding a full refund from the WSJ.Desired Settlement: Refund of my purchase of the Wall Street Journal- a $24 package deal.

Review: I unsubscribed from The Wall Street Journal within the past couple months. Despite this, I continue to receive the "Your Latest Headlines" e-mail from WSJ, and when I click the unsubscribe link, I am prompted to resubscribe! Even if this is a technical error, this is grossly out-of-compliance with CAN-SPAM and other Federal laws/policies.

Please unsubscribe me from the "Your Latest Headlines" e-mail (e-mail address: [redacted]); that said, please feel free to keep me subscribed to the **News Alerts e-mail list.

Thanks,Desired Settlement: Please unsubscribe me from the "Your Latest Headlines" e-mail (e-mail address:[redacted] ); that said, please feel free to keep me subscribed to the WSJ News Alerts e-mail list.

Business

Response:

Good Afternoon,

Thank you for contacting The Wall Street Journal in regards to unwanted email alerts. I have gone into your old account, and I have removed all of the alerts on your account.

If the problem continues please contact us.

Cordially,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Thank you for your e-mail and initial efforts. However, be advised that I am still receiving "Your latest headlines" e-mail from [redacted] to [redacted]. Please unsubscribe my e-mail address from these headlines e-mails; however, please keep me subscribed to [redacted]News Alerts.

Thank you again for your help,

*

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We purchased our home 06/2013, the previous owner [redacted]. Wetherby had the WSJ delivery. He transferred his delivery to his new residence in NC. We have been asking The Wall Street Journal via telephone and 3 times now via live chat to STOP delivery of the paper to our home.

Each and every time the WSJ has assured us that they have spoked to local delivery person, yet the paper continues to be delivered.

Each time the WSJ has told us delivery will stop within 2 days, has not happened yet.

We have to arrange for a neighbor to pick up papers when we travel, again going on for 6 months now.Desired Settlement: PLEASE STOP DELIVERY OF THIS PAPER!!!!!!

Business

Response:

Dear [redacted]

Review: Never ordered Wall Street Journal. It has been delivered for about (4) months. Have called the Wall Street Journal (4) times at ###-###-#### demanding that delivery be stopped. I expressed my concern about being robbed when we are away, do to newspapers piling up in front of our house. Each time they told me they have no record of their newspaper ever being deliverd to my home. I explained that the entrance of my home was on [redacted]. They said they have no record of The Wall street Journal being deliverd to any address on [redacted] or [redacted]. I asked for adress & phone number of their local delivery people. They said they did not have that information. Each time they said they would look into the problem, & try to stop deliveries On my last call, I asked for a contact for their legal dept. I was given [redacted]. I sent her (2) emails but have not gotten a response. The Wall Street Journal continues to be deliverd to my home.Desired Settlement: Cease Delivery of Wall Street Journal

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted].

Sincerely,

Review: For the past year, I have been contacting the Wall Street Journal in an effort to get them to stop delivering the paper to my doorstep, porch, driveway or anything near my residence. Their delivery people, I am assuming cannot read house numbers as they never seem to be able to get out of their vehicles and get the addresses correct. I've been calling and emailing their customer service center in the Philippines. For almost a year and they always take my name, number address and phone number and promise to forward my complaints to a "[redacted]" and NOT ONCE has anyone ever followed up with me.

This is the height of bad customer relations. I know WSJ may not care about print subscribers because the paper that comes to me is not being delivered to someone else.Desired Settlement: Stop delivering your paper to my house.

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted]. In fact, the issue continues to happen to me. On Monday 6/**, I received another paper. I asked the delivery person why they were dropping it on my doorstep and he indicated that my address was on their list. I called Dow Jones Customer service the same day and spoke to [redacted], who indicated that someone would call back. It's almost a week and nobody has contacted me. I am frustrated with their lack of responsiveness.

Sincerely,

Review: I'm a freelance cameraman. I was hired to capture video footage of Connor McGregor working out for The Future of Everything magazine. I invoiced them 5 months ago and they have not paid me. I have contacted them multiple times regarding this. First I was told I needed to fill out more paperwork, which I did, and now they have stopped responding to email and have still not paid me.Desired Settlement: Pay me.

Consumer

Response:

Thank you for helping me to finally get paid for my work!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: A charge appeared on our corporate credit card statement back in June for an automatic renewal for their digitel services, which we had not used in over three years. On six different occasions, we tried to resolve the issue and were told that a credit was being processed. They have yet to apply the credit, nor will they call us back to help resolve the issue. The amount in question is $259.48

Business

Response:

Good Afternoon,

Thank you for contacting The Wall Street Journal, and we will be happy to assist you with this issue.

Using the address provided I was able to locate an account, but the details don't line up. The name on the account isn't [redacted], and the subscription is for [redacted]. Is it possible for you to provide an account number,

or any other information that will assist us in locating the proper account?

If you should need further assistance, please contact us.

Cordially,

Fulfillment Operations

Dow Jones & Company

[redacted]

Business

Response:

We spoke to [redacted] with regards to [redacted] account, and addressed her concerns regarding the online subscription.

Review: To whom it may concern;I have a print subscription to the Wall Street Journal (WSJ). The account number is: ([redacted]) I have complained to the WSJ Customer service in reference to the newspaper being delivered into various places in my yard such as the grass, flower beds and shrubs instead of the driveway. The paper is often wet and illegible as a result. I have complained seven times since January *, 2015. Please see the following:1. January **, 2015 (telephone)2. January **, 2015 (telephone)3. February *, 2015 (online)4. February *, 2015 (telephone)5. February **, 2015 (telephone)6. February **, 2015 (telephone)7. March **, 2015 (telephone)The newspaper is still being delivered into my yard instead of the driveway. I am requesting your assistance because the WSJ customer service has not corrected this unprofessional behavior.Desired Settlement: I would like this matter resolved by simply delivering the newspaper into my driveway.

Review: In July 2013 I purchased a subscription to Barron's using my AA airlines miles through a direct mail advertisement, when I returned the subscription form in the mail I also included an address change which was never processed, the failure to process the address change at the time of purchase lead to my never receiving a single issue of the subscription I elected to purchase. After sending several more address change requests via mail with no action or response from the publisher I attempted to call customer service and spoke to someone who had such a heavy accent I could barely understand what they were saying, after explaining my situation to the customer service rep he advised me that since my subscription had ended nothing could be done to help me, I responded that this was unacceptable considering the fact that the publisher had been ignoring my requests to update my subscription since the day I signed up, he explained that there was nothing he could do. So I respectfully request that the Revdex.com advocate on my behalf to help me obtain a reasonable resolution from Barron/s with respect to this matter.Desired Settlement: I request that Barrons honor the terms of the original offer by providing me deliver service of the Barron's weekly print issue to my REQUESTED ADDRESS: [redacted] If for whatever reason Barron's cannot complete the delivery of my order to my correct address which is listed above I would simply request that Barron's instead refund me in cash or check for the fair market value of the product I never received or credit the original form of payment by depositing miles back into my frequent flyer mile account.

Thank you for your time and assistance with this matter

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Review: I cancelled my subscription for the wall street journal digital way before the renewal date. I also tried to call them on the renewal date for 9/**/15 to confirm the cancellation but they were closed as it was sunday. I contacted them on monday 9/[redacted]15 and asked them why the product was not cancelled. The rep told me that they never received my request.

I told them to cancel but they refused and said I will still get charged for the whole month. This is despicable.Desired Settlement: I need a refund for the amount that was charged on my credit card today.

If Wall street journal really wants to be cheap and is running out of money then fine just charge me for yesterday's date, the date when my subscription renewed ( as mentioned you were closed yesterday and I could not contact you but it's okay) and cancel my subscription starting today and refund me for 29 days. That amount equals about $28. Thank you Wall Street Journal, I am never ever subscribing to you again.

Business

Response:

We have reviewed [redacted] complaint. While we disagree, we have nevertheless, as a courtesy and gesture of good will, refunded [redacted] the most recent charge of $29.28 back to his [redacted] card and canceled his subscription. We believe this addresses [redacted] complaint and the issue has been resolved. Thank you for your courtesy and please feel free to contact us if you need any further information.

Review: Company automatically renewed my subscription online without my authorization.

While the subscription agreement provides for automatic renewal, the automatic renewal requires notice 30 days in advance of the charge, which was not provided per the agreement.

In addition, the card that was charged was a disabled credit card that is no longer valid, which they had no authorization to charge, but has been charged anyway.Desired Settlement: Refund of for $137.94

Consumer

Response:

At this time, I have been contacted directly by Dow Jones & Company, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

The business has provided a refund but has never provided an explanation as to why I was not notified in advance of the automatic charge and provided an opportunity to decline the automatic charge, as their own terms and conditions require. Dow Jones needs to either modify their terms and conditions to provide that they will NOT notify customers in advance or needs to be held accountable to live up to their terms and conditions through proper notification.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Dear Revdex.com,

On behalf of The Wall Street Journal, I would like to thank

you for notifying us of this complaint.

As stated in the terms and conditions, our subscriber would

have been notified 30 days in advance of an automatic renewal to the

subscription.

The accounts, with account numbers [redacted] and

[redacted], joined the remaining money to then expire on January **, 2014.

Both payments were in the form of $100.00. The automatic renewal feature was

taken off of the account.

To reach an agreement, we have contacted the subscriber and extended their subscription for a period of 30 days.

Cordially,

Review: My daughter, who attends Western Washington University took a college course in Spring quarter 2014 whereby PROFESSOR TOLD STUDENTS TO SIGN UP FOR 12 WEEKS OF THE WALL STREET JOURNAL TO BE USED FOR THE DURATION OF THE COURSE. On April *, our credit card was, as expected, charged for $12 . Upon returning from our vacation, I reviewed our bills and noticed that our cc was charged $26.99 by the Wall Street Journal on 7/*. When I called our bank to inquire about this unexpected transaction, I was informed that the WSJ had put another transaction through for the same amount on 7/**. The CHASE customer service representative called WSJ customer service and all three parties were on the call. I explained to the representative THE PROFESSOR TOLD THE STUDENTS TO SIGN UP FOR A 12 WEEK LONG SUBSCRIPTION which my daughter did. [redacted] who was on the call at 2:32 PM August * said that they automatically renew the subscription if they don't hear from the customer. I TOLD HIM THIS WAS CONTRARY TO WHAT THE PROFESSOR TOLD THE STUDENTS. [redacted] refused to reverse the 7/* charge for $26.99 and told me he was cancelling the subscription effective today and gave me partial credit of $20.96 for the 7[redacted] charge of $26.99. I find this very poor business practice on the part of the WSJ. My daughter and the other students, as instructed, signed up for a 12 week subscription of the WSJ. It is not right to automatically renew the subscription. My daughter also informed me that she hasn't received the paper edition of the WSJ once the 12 week subscription ended on June **. I ask that you address this situation w/ the WSJ.Desired Settlement: Full refund of charges posted 7/*/14 of $26.99 and 7/**/14 of $26.99 for a total refund of $53.98.

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted].

Sincerely,

Review: THEY BAITED ME WITH ADVERTISING THAT I WOULD RECEIVE WEEKLY PUBLICATIONS AND TO DATE THEY HAVE ONLY DELIVERED ON AVERAGE EVERY OTHER WEEK.Desired Settlement: I WANT A FULL REFUND $26.00.

Review: I signed up for the online edition which was required for a college class I was taking. I understand their automatic renewal policy, but was never informed that they were charging me again (multiple times). I called and spoke to a few different individuals. The first told me I would get a refund in 5 to 7 business days after I received a call back from their response team and that he canceled my subscription. The call didn't come, so I called back the following week. Once again, I was told that he was very sorry and I would receive a full refund in 5 to 7 business days after a call back from their response team. The gentleman also told me since I had previously called without receiving a call back he would refund my most recent months charge and have the response team call back to take care of the other charges. I waited the 7 business days and when the refund he promised didn't appear, nor did the follow up call, I called again. The woman I spoke to this time seemed very understanding and said since I'd called several times explaining my issue she would transfer me to have the refund taken care of. The gentleman she transferred me to basically said it was my fault I was charged and I wouldn't receive a refund at all. I asked to speak to someone more understanding and he said he didn't want to "prolong the agony" - there would be no refund. It was only after that when he informed me I was never canceled as the first guy said I would be. I finally received an email saying they stopped my auto renew, but am extremely frustrated. I called back one last time prior to receiving the email to make sure I was no longer signed up and asked for the names of the people I spoke to as well. I have most of them but didn't want to post them on here seeing as names/dates are generally blocked out. I work in customer service and was appalled to see how terrible the customer service is at the Wall Street Journal. All I want is my money back and if that happens I will consider doing business with the company in the future.Desired Settlement: Full refund of $68.97

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted].

Sincerely,

Review: I subscribed to the Wall St. Journal under their offer of 12 weeks for $12.00. The paper was delivered for the first three days of service and then stopped unexpectedly for four days. I contacted customer service on each of those days to report the problem at which time the paper provided a credit for the missed service. The reps also indicated that they would contact the carrier to report the missed deliveries and correct the problem. After the fourth missed delivery I called to cancel the paper citing the poor delivery service. At that time the rep asked if I would like the paper delivered via [redacted] I declined citing that I used that method of delivery on a previous subscription and it was often delivered late as well. I just asked for a refund which they provided. About an hour later, I changed my mind and called back and asked if they would reinstate the paper under the 12 weeks for $12 promotion, using the [redacted] as the delivery method that they in fact suggested. They said they couldn't as I already canceled and indicated they would have to charge me the full monthly rate of $28.99. This is wholly unfair as I originally canceled due to their inability to deliver the paper each day and they suggested that I use the [redacted] as the new delivery method. I should not be made to pay the full monthly rate.Desired Settlement: I am merely asking the Wall St. Journal to honor their original offer of 12 weeks for $12.00 using the [redacted] as the delivery method.

Consumer

Response:

At this time, I have not been contacted by Dow Jones & Company, Inc. regarding complaint ID [redacted].Sincerely,

I am extremely unhappy about the way [redacted] has been handling my refusal to renew my subscription after it has expired. They have been harassing me with calls at all times of the day, waking me up and ignoring multiple requests to remove me from their call list. While initially I have contemplated renewal, I have decided that I will not renew simply because I do not want to ever again deal with this repeated harassment should I decide to discontinue sometime in the future. They have cost themselves a customer.

Review: After several cancellations made by phone, as required, a credit card charge has been not refunded. It has been 2 months.