Before we even got our plans signed we noticed that DoWalt was very disorganizedThey would send us quotes and drawings for someone else's houseWe couldn't meet with the owner so we met up with his subordinate and we were assured we were in good handsA short time after he was let go along with everything that we spoke to him about
We weren't even in the house for hours before we had water in our basement coming up from the floor drainIt turned out the water softener was draining water that couldn't make it to our holding tank because it was completely fullIt was a Saturday so we needed an emergency pump out which is around $dollarsWe informed the owner of the company and he refused to pay for the pump outHe then suggested that we take the sump pump out of our pit and use it to pump the water out of our tank which is illegalHe then informed us that we should have a spare pump in case of emergenciesI guess I was supposed to expect an emergency on the first day of living in my brand new homeIt wasn't until we said we were going to our lawyer that he finally agreed to pay for the emergency pump out
DoWalt knows a lot about what the Manitoba Home Warranty does not coverThey informed us that it does not cover dry wall issuesWe noticed that some spots were not sanded, some spots had gouges and some spots just didn't get more than one coat of paintWhen we brought this up they immediately told us that it was not their problemThen they informed us that they were no longer going to entertain our complaintsAfter receiving an email from our lawyer they sent someone to come and fix the issuesThe only thing is that the gouges are still there, they just got another coat of paint on themWhen we informed DoWalt they said the painter regrets that we are not happy with his workThat was itWe didn't get any other offer to come and fix the issueThe gouges are still there
On our first walk through we noticed a major dip in the laminate flooring in our living roomThe employee from DoWalt ensured us that it was humidityWhen we brought it up to the owner at the final walk through he said "the floor only moves when you step on it"We explained that we could see the dip from across the room and we were ignoredThe owner held on to the Manitoba Home Warranty paper the entire time and refused to write down any of our issuesAfter speaking with our lawyer once again they sent over someone from the flooring company to address the issueThey came up with a possible solution at which point DoWalt told us that the flooring guy said it was not covered under warranty and that we have to pay for itIt turned out that the flooring guy did not reject the claim, he just came to assess the situationDoWalt just decided that we should pay for it
At some point we had a water leakage in our basement that was no fault of DoWalt however it was interesting to note that the water on the floor traveled away from the floor drainAfter taking a level and checking it out we discovered that the floor drain was higher than the surrounding floor rendering it completely uselessWhen we brought this to DoWalt's attention they informed us that the floor drain is supposed to be built such that the water pools around it so we can push it into the floor drain which was completely nonsenseNot only was this not the way a floor drain is supposed to be built, the water moved away from the drain it did not pool around it so they missed the mark if that's what they were going forWhen they emailed the concrete company to come fix the issue they stated in their email that the way the floor drain is "meets their standard of quality" even though it did not even work as it was supposed toTo fix the issue they said they were going to send someone over with a wet grinder to minimize dustThey ended up coming with a dry grinder and got dust all over our basementWhen we asked the guy who came to fix it if he worked at the concrete company who poured our floor he said noHe was just someone that DoWalt knows
One corner of our gutters is leaking waterWe informed DoWalt and they sent people out to come and fix itKeep in mind it was the middle of winterThey informed us that the gutter company had come out and the issue was resolvedWhen we asked when they came to fix it we discovered that it was on a day in which we were at homeWe didn't see anyone come by and there was no tracks in the snowWe asked how they were able to test if the gutter was actually fixed and they told us "we have never had to send them out twice" without doing any due diligenceIn the spring when it started to rain again we noticed that the gutter was still leaking
There is a lot more but it wont fit into this reviewStay away from this company!
Before we even got our plans signed we noticed that DoWalt was very disorganizedThey would send us quotes and drawings for someone else's houseWe couldn't meet with the owner so we met up with his subordinate and we were assured we were in good handsA short time after he was let go along with everything that we spoke to him about
We weren't even in the house for hours before we had water in our basement coming up from the floor drainIt turned out the water softener was draining water that couldn't make it to our holding tank because it was completely fullIt was a Saturday so we needed an emergency pump out which is around $dollarsWe informed the owner of the company and he refused to pay for the pump outHe then suggested that we take the sump pump out of our pit and use it to pump the water out of our tank which is illegalHe then informed us that we should have a spare pump in case of emergenciesI guess I was supposed to expect an emergency on the first day of living in my brand new homeIt wasn't until we said we were going to our lawyer that he finally agreed to pay for the emergency pump out
DoWalt knows a lot about what the Manitoba Home Warranty does not coverThey informed us that it does not cover dry wall issuesWe noticed that some spots were not sanded, some spots had gouges and some spots just didn't get more than one coat of paintWhen we brought this up they immediately told us that it was not their problemThen they informed us that they were no longer going to entertain our complaintsAfter receiving an email from our lawyer they sent someone to come and fix the issuesThe only thing is that the gouges are still there, they just got another coat of paint on themWhen we informed DoWalt they said the painter regrets that we are not happy with his workThat was itWe didn't get any other offer to come and fix the issueThe gouges are still there
On our first walk through we noticed a major dip in the laminate flooring in our living roomThe employee from DoWalt ensured us that it was humidityWhen we brought it up to the owner at the final walk through he said "the floor only moves when you step on it"We explained that we could see the dip from across the room and we were ignoredThe owner held on to the Manitoba Home Warranty paper the entire time and refused to write down any of our issuesAfter speaking with our lawyer once again they sent over someone from the flooring company to address the issueThey came up with a possible solution at which point DoWalt told us that the flooring guy said it was not covered under warranty and that we have to pay for itIt turned out that the flooring guy did not reject the claim, he just came to assess the situationDoWalt just decided that we should pay for it
At some point we had a water leakage in our basement that was no fault of DoWalt however it was interesting to note that the water on the floor traveled away from the floor drainAfter taking a level and checking it out we discovered that the floor drain was higher than the surrounding floor rendering it completely uselessWhen we brought this to DoWalt's attention they informed us that the floor drain is supposed to be built such that the water pools around it so we can push it into the floor drain which was completely nonsenseNot only was this not the way a floor drain is supposed to be built, the water moved away from the drain it did not pool around it so they missed the mark if that's what they were going forWhen they emailed the concrete company to come fix the issue they stated in their email that the way the floor drain is "meets their standard of quality" even though it did not even work as it was supposed toTo fix the issue they said they were going to send someone over with a wet grinder to minimize dustThey ended up coming with a dry grinder and got dust all over our basementWhen we asked the guy who came to fix it if he worked at the concrete company who poured our floor he said noHe was just someone that DoWalt knows
One corner of our gutters is leaking waterWe informed DoWalt and they sent people out to come and fix itKeep in mind it was the middle of winterThey informed us that the gutter company had come out and the issue was resolvedWhen we asked when they came to fix it we discovered that it was on a day in which we were at homeWe didn't see anyone come by and there was no tracks in the snowWe asked how they were able to test if the gutter was actually fixed and they told us "we have never had to send them out twice" without doing any due diligenceIn the spring when it started to rain again we noticed that the gutter was still leaking
There is a lot more but it wont fit into this reviewStay away from this company!