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Dowdlesports.com

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Reviews Dowdlesports.com

Dowdlesports.com Reviews (4)

Poorest outfit
I ordered some items on 11/14/21 and they said in stock. Well, here it is 12/12/21 and I haven't received anything from them except the traditional Thank you letter. I have called, and also got the lousy recording giving me blah blah, so I have sent them two emails asking for an update. Again no response, so I requested a refund (probably go into the do not open/return email page). I'm sure I will find the items needed from a better company who is dying for my business. Worst company I've dealt with.
Thanks, Tim S.***do they have negative stars for review***

Ordered an Alps folding chair.
I ordered an ALPS brand folding chair from this outfit. I paid for 2 day shipping. Several Days after I expected delivery I got an e-mail saying that my chair was back ordered until 30 July 21. The website clearly listed the item as in stock when I ordered it. I tried to call customer service and I received a recorded message that basically says that they don't really do customer service. I can send them an e-mail and they'll get to it in a few days. Seriously, try it the # is 901-751-1499. You can't even leave a message. All you can do is send them an e-mail and hope they get back to you. I don't think I'll trust this outfit in the future.

Ordered 2 pairs of football gloves exactly 8 days ago and the order still has not been processed. My son received money from his grandparents for Christmas. He is a football player in high school and ordered two pairs of football gloves from the [redacted] website exactly 8 days ago today. There has been no progress on this order. We received an email saying that [redacted] received the order but it is still being "processed". I am so irritated! Where are my son's gloves? Desired SettlementI want my son's glovesthe ones he ordered and the size that he ordered delivered to my home. I want the ordered processed and mailed before the end of this week (by January 16, 2015). I also think that shipping should be free since he has had to wait so long! I [redacted] NEVER order from this company again and I [redacted] be sure to let every parent on my son's team as well as the coaches know the trouble I have had with this company. I hope no one patronizes this business. You [redacted] be sorely disappointed!Business Response We received this order from this customer on January 5th, 2015 for two[redacted] football gloves. At the time of the customer's order we showed these gloves to be available. However, after attempting to process the order, we determined that our inventory was incorrect and these gloves were actually out of stock.We then found the gloves available from the manufacturer and attempted to order them the following day. When the order arrived from[redacted], they sent the wrong color gloves. We then attempted to re-order the gloves, but by this time,[redacted] had removed all football products from their inventory due to them being out of season and we were unable to get them. Unfortunately, several business days had passed by the time we realized that we could not complete this order. On January 13th we marked the order as "status pending" and a notification was to be sent to the customer describing the problems with the order. However, the customer called before the email communication was sent, spoke with our customer service by phone and was informed that we were unable to immediately complete the order. The customer elected to cancel the order at this time and they were never charged for the order. The associated pending credit card authorization and order were subsequently voided.We are unaware of any lingering issues and suspect that the customer may have filed this complaint prior to speaking with our customer service department by phone on January 13th. If there are any other additional concerns, we are happy to address them and continue communication with this customer.Furthermore, we acknowledge that there was a delay from the time that the customer submitted their order to the time that they learned the order could not be completed. We do apologize for this and find that this delay was much longer than our normal order processing time. For this reason, we would be happy to offer this customer a 20% discount coupon that can be used online for any future purchase. This customer can contact us by phone or email to receive their discount code as we have noted their account accordingly. We do apologize for any inconvenience.

Dowdle Sports failed to provide any customer service. On cyber Monday of 2015 I placed order# XXXXX from Dowdle sports online with my MasterCard. The shipment included free 3 day shipping and a tracking number through [redacted] The package did not arrive on the estimated delivery date. I used the tracking number online to track the status and it has been in transit for over a week. I called Dowdle sports to ask about the delivery and what steps I need to take if the package does not arrive. Do they refund the money or resend the order if it never shows as delivered in the system? Dowdle sports only takes phone calls from 1-5pm cst, I call everyday numerous times a day during that time and have yet to reach anyone in customer service. The voice recording suggests to reach them by email. Both emails went unanswered. How can a company provide customer service to fix issues if they do not answer phones or emails? The [redacted] that shipped the package said they cannot do anything until the package shows up to their facility. The 3 day shipping has came and gone and what was supposed to be a Christmas gift is now nonexistent. I expected some form of contact from Dowdle Sports and its been over a week with nothing. I will never give them business again.Desired SettlementI expect the items to be delivered before Christmas. Don't promise 3 day shipping if you cannot insure that the items will make it in 3days. I ordered other items with [redacted] and had no issues getting the items to my door on time. Also, a response by email or a return phone call to update me on the status and the steps to file a claim would be much appreciated.Business Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@dowdlesports.comWe reviewed this complaint and found that the customer took advantage of our [redacted] Free Shipping Promotion and was not charged for shipping. However, the customer is confused about our shipping policies as the items she ordered were/are described as "Usually ships within 1-3 business days", not delivered in 1-3 business days. This is and was published on each item's product page, but we do not guarantee 3-day delivery as the customer stated in her complaint. We believe she was simply confused in what she remembered seeing on our website regarding processing and shipping policies. In fact, we specifically state in our shipping policies published online as required by the major credit card companies that we "do not guarantee specific delivery or ship times." This policy can be found under the heading "Order Delivery" in our published policies and is accessible from the "Policies" tab on each of our online pages. A detailed explanation of why we have this shipping policy immediately follows this published statement.We did track this package and found that the carrier [redacted] appeared to mis-route the package and that what should have been a 2 or 3 day delivery, actually took from 12-3-15 until 12-14-15 to deliver. Unfortunately, we did not have any control or ability to solve the problem with the slow delivery, but the package was delivered long before Christmas as requested by the customer. We do regret any anxiety over the length of time it took the [redacted] to deliver the order. Next, we understand the customer's frustration in having difficulty communicating with us via email and by phone as we were not able to efficiently answer emails in our target of one business day and our phone lines were constantly busy with other customers during this time period. While, we do experience this problem every year in varying degrees during the holidays, we are unable to justify adding extra personnel due to the fact that we would not need this extra personnel the rest of the year and we would encounter significant expense in training seasonal labor that would fail to ever be cost effective. In response to the customer's desired resolution, the package was delivered before Christmas. Also, we have already explained the confusion regarding the fact that we do not actually guarantee shipping delivery times. Next, it does not appear that the customer still has a need for advice filing a claim with the [redacted] since the package was delivered. We do take customer service very seriously and now that we are more accessible in customer service with the holiday rush behind us, we encourage this customer to contact us with any further concerns regarding this order. Lastly, we would like to offer this customer a discount on a future order for the inconvenience caused by the difficulty in communicating with us previously, or a 15% rebate on this order. We do apologize and would like to show that the communication difficulties were a seasonal anomaly.

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Description: Sporting Goods-Retail

Address: 981 N Germantown Pkwy, Cordova, Tennessee, United States, 38018-5895

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