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Down Generation

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I am rejecting this response because:  Lane and Kenny Body shop and I have a contract that states the work is guaranteed for life.  It is clear they do not like the contract but they agreed to the terms when they accepted my payment based on the estimate that indicated the work was guaranteed.  Their offer to repair only once is considerably less, and a disingenuous offer to modify the contract in their favor, especially since the first repair lasted approximately 17 months and the repair may need to be performed again.  My offer to accept a full refund is a fair offer since it absolves them of the obligation of responsibility for repairs for the life of my ownership of the vehicle.  A refund is the most practical, efficient way for us to part ways.Since the lifetime guarantee is non specific and has no disclaimers it does not require that the vehicle be presented for repair locally and that is not practical in this case considering I now live out of state.  As an alternative to a refund I am willing to work with the body shop's insurance company if they want to file a claim and have the repairs performed locally in Texas and do so each time the repairs need to be made.

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