Down Under Tanning

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Thanks to [redacted] I am some what happy with the outcomeThe glue was removed from my floor and all the trim was replacedFloors of houston would be a good service providers except the hired Joey who is liar and cheat.He changed the invoice and receipt to remove the real wood part.If he had miss quoted me all he had to do is be a man and say so.Hopefully they will learn from this error and fire him !

We went to *** ***'s home today to address his concerns and inspect the workmanship We were able to remove the adhesive off of *** ***'s tile as requested and to his liking We are sending a member from the installation crew to the Henderson's home tomorrow to address the other issues and we will be able to provide an update at that time.Thank you

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Floor houston *** *** *** *
*** *** ** ***
Add to my information:
Used For:
# of Employees:
Reliability Report
# of Locations (see below):
Reliability Report
Business Scope:
_x__Local Location
___Local Multiple Locations
___Regional
___National
___International
___Internet Only
Business Start Date- Month: oct Day: Year:
Reliability Report
# of Customers on an annual basis:
___1-
__x_500-49,
___50,000-99,
___100,000-999,
___1,000,or more
Revdex.com Internal Use Only
Gross Annual Revenue:
Revdex.com Internal Use Only
Local - Location-The business has only one location
Local - Multiple Locations -The business has more than one location in the State
Regional - more than one location, in more than one State, but not in all of the USA
National - The business has more than one location in all or most of the USA
International - has a location both inside the USAand a location in at least one other foreign country
Internet Only - The business only does business on the internet and has no store locations
DISCLAIMER:
By signing this document your company attests that this is true and accurate information. The Revdex.com reserves the right to request validation of the above information at any time Please notify the Revdex.com immediately if any of the information changes in the future
Submitted by Name:
Joey J***
Submitted by Title
Manager
Date:
11-14-
Please complete this form and fax to the Revdex.com a

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
Thanks to [redacted] I am some what happy with  the outcome. The glue was removed from my floor and all the trim was replaced. Floors of houston  would be a good  service  providers  except  the  hired  Joey who is liar  and cheat.He changed the invoice and receipt to remove  the real wood  part.If he had miss  quoted  me all he had to do is be a man and say so.Hopefully  they will learn from this error  and fire him !

Review: I signed a contract with Down Under Tanning for a year. Per the contract payments were to be taken the first of each month. The owner was injured and thought it would be good to not communicate with any new customers about the delay in the monthly payment plans. When I called to ask why my payment was processed late, no one could provide an answer. I agreed to have the store manager call me back so they could look into this. The response was an excuse. There was no apology about the delay in processing payment. Just that the owner was injured. This is unacceptable and not okay. Very poor customer service. Not how people should be treated. Also the staffing in the store have no manager on duty to help with canceling contracts. Which continues to cause challenges since no one is on duty to help cancel due to unsatisfactory service.Desired Settlement: I would like my cancelation fee to be refunded due to breach of contract and poor customer service.