Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: Mike *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@downespool.com
Mr*** contacted our company in August of He scheduled a service call for his auto cover because it was not working as well
as the air blowerWe confirmed a date and time for the morning of August 28th, ThursdayOur cover technician determined the auto cover rope had to be replaced because it was brokeHe also determined the blower was not working because the electrical breaker had trippedHe reset the breaker and the blower workedThe technician called the office in order to get an accurate quote for the cover repairThe technician informed Mr*** that the cost to replace the rope, including the rope kit, end pulley, tax and labor was $This price was to replace (1) rope kit and (1) pulleyHe agreed to the costOur technician wrote down the quote on the work order, which was signed by Mr***After the rope was replaced and after the quote had been provided, the technician informed Mr*** the other rope was starting to tear and probably would break soonHe approved the additional work and paid a $depositOur technician only had (1) replacement rope kit on his truck and informed the client that he had to returnThe tech did some of the preparation work while he was there, which was in addition to the $quote previouslyThe technician was there for hoursWe then reschedule the return visit on Saturday the 30th, days laterThe same technician returned and replaced the 2nd rope kit and pulleyOnce those parts were repaired then he serviced and adjusted the entire coverThe technician was there for hours on SaturdayThe homeowner signed the work order approving the work, labor, material and quote*** then invoiced the client on September 2nd for $which was for both rope kits and pulleys ($x 2)On Monday December 8th I e-mailed the customer that the month old invoice had not been paid and was still dueWe then talked on the phone because he thought the invoice would be for less moneyI explained the cost and he agreed to the total and said he would pay itHe stated he wanted additional work doneI asked that he pay this invoice firstOn December 17th I e-mailed Mr*** again reminding him that we spoke over weeks ago and that he told me he was sending in paymentI asked for an update on the paymentOn December 21st he replied back that he will "have to send payment after HolidaysLooks like second week of January." On January 20th, the 3rd week of January, I again e-mailed him...."Good afternooncold I please get an update on the payment for the invoice from September 2nd for the auto cover repair." He replied days later stating "I'll get a check out this weekend." We never received that checkOn February 9th, over weeks later, I e-mailed him "....we still have not received your paymentyou told me weeks ago that you were sending paymentwhat is the status?" Mr*** never repliedOn Monday, February 16th I again e-mailed the client stating we had been trying to collect on this past due invoice for 1/yearOn multiple occasions we were told that payment was going to be madeI informed him that we would give him until Friday the 20th to pay the invoice otherwise I would be forced to send the account to our attorneyOur company tried to collect and gave the client plenty of time to pay the invoiceOn Friday the 20th Mr *** called our office, swore on the phone to our office manager, told her to call back at 3pm for a debit card number then hung up on herAt 3pm we called him backHe did not answer so our office manager left a messageMr*** did not return on phone callHe then filed a complaint over the weekend*** Pool has been patient in collecting the past due invoice owedWe have a signed work order approving the work and pricingWe have copies of the e-mails from him stating he would payOur office has mailed statementsNot at anytime did he state he would only pay part of the money dueThe customer's auto cover was repaired and he had use of the cover the rest of the summerOne of the complaints is that we did not do additional work other than the auto coverI'm afraid that if we did additional work then we would still be owed that money as wellThe irony is that he stated that he "..was going to pay the majority of the bill but after dealing with people that don't do what they say they are going to do and still feel that they somehow are deserving of respect and payment."We repaired the auto cover but did not receive paymentHe said he was going to pay on multiple occasions but did notWe have been very polite and patient and have waited 1/year for paymentMr*** owes the balance of the invoice $($less the $initial payment)Back in December Mr*** told me that he wants us to do additional work but now thinks we are not deserving of respect or payment????
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: Mike [redacted] VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@downespool.com
Mr. [redacted] contacted our company in August of 2014. He scheduled a service call for his auto cover because it was not working as...
well as the air blower. We confirmed a date and time for the morning of August 28th, Thursday. Our cover technician determined the auto cover rope had to be replaced because it was broke. He also determined the blower was not working because the electrical breaker had tripped. He reset the breaker and the blower worked. The technician called the office in order to get an accurate quote for the cover repair. The technician informed Mr. [redacted] that the cost to replace the rope, including the rope kit, end pulley, tax and labor was $443.83. This price was to replace (1) rope kit and (1) pulley. He agreed to the cost. Our technician wrote down the quote on the work order, which was signed by Mr. [redacted]. After the rope was replaced and after the quote had been provided, the technician informed Mr. [redacted] the other rope was starting to tear and probably would break soon. He approved the additional work and paid a $400 deposit. Our technician only had (1) replacement rope kit on his truck and informed the client that he had to return. The tech did some of the preparation work while he was there, which was in addition to the $443.83 quote previously. The technician was there for 2 hours. We then reschedule the return visit on Saturday the 30th, 2 days later. The same technician returned and replaced the 2nd rope kit and pulley. Once those parts were repaired then he serviced and adjusted the entire cover. The technician was there for 2.5 hours on Saturday. The homeowner signed the work order approving the work, labor, material and quote. [redacted] then invoiced the client on September 2nd for $887.66 which was for both rope kits and pulleys ($443.83 x 2). On Monday December 8th I e-mailed the customer that the 3 month old invoice had not been paid and was still due. We then talked on the phone because he thought the invoice would be for less money. I explained the cost and he agreed to the total and said he would pay it. He stated he wanted additional work done. I asked that he pay this invoice first. On December 17th I e-mailed Mr. [redacted] again reminding him that we spoke over 2 weeks ago and that he told me he was sending in payment. I asked for an update on the payment. On December 21st he replied back that he will "have to send payment after Holidays. Looks like second week of January." On January 20th, the 3rd week of January, I again e-mailed him...."Good afternoon. cold I please get an update on the payment for the invoice from September 2nd for the auto cover repair." He replied 2 days later stating "I'll get a check out this weekend." We never received that check. On February 9th, over 2 weeks later, I e-mailed him "....we still have not received your payment. you told me 2 weeks ago that you were sending payment. what is the status?" Mr. [redacted] never replied. On Monday, February 16th I again e-mailed the client stating we had been trying to collect on this past due invoice for 1/2 year. On multiple occasions we were told that payment was going to be made. I informed him that we would give him until Friday the 20th to pay the invoice otherwise I would be forced to send the account to our attorney. Our company tried to collect and gave the client plenty of time to pay the invoice. On Friday the 20th Mr [redacted] called our office, swore on the phone to our office manager, told her to call back at 3pm for a debit card number then hung up on her. At 3pm we called him back. He did not answer so our office manager left a message. Mr. [redacted] did not return on phone call. He then filed a complaint over the weekend. [redacted] Pool has been patient in collecting the past due invoice owed. We have a signed work order approving the work and pricing. We have copies of the e-mails from him stating he would pay. Our office has mailed statements. Not at anytime did he state he would only pay part of the money due. The customer's auto cover was repaired and he had use of the cover the rest of the summer. One of the complaints is that we did not do additional work other than the auto cover. I'm afraid that if we did additional work then we would still be owed that money as well. The irony is that he stated that he "..was going to pay the majority of the bill but after dealing with people that don't do what they say they are going to do and still feel that they somehow are deserving of respect and payment.". We repaired the auto cover but did not receive payment. He said he was going to pay on multiple occasions but did not. We have been very polite and patient and have waited 1/2 year for payment. Mr. [redacted] owes the balance of the invoice $487.66 ($887.66 less the $400 initial payment). Back in December Mr. [redacted] told me that he wants us to do additional work but now thinks we are not deserving of respect or payment????
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: Mike *** VP
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@downespool.com
Mr*** contacted our company in August of He scheduled a service call for his auto cover because it was not working as well
as the air blowerWe confirmed a date and time for the morning of August 28th, ThursdayOur cover technician determined the auto cover rope had to be replaced because it was brokeHe also determined the blower was not working because the electrical breaker had trippedHe reset the breaker and the blower workedThe technician called the office in order to get an accurate quote for the cover repairThe technician informed Mr*** that the cost to replace the rope, including the rope kit, end pulley, tax and labor was $This price was to replace (1) rope kit and (1) pulleyHe agreed to the costOur technician wrote down the quote on the work order, which was signed by Mr***After the rope was replaced and after the quote had been provided, the technician informed Mr*** the other rope was starting to tear and probably would break soonHe approved the additional work and paid a $depositOur technician only had (1) replacement rope kit on his truck and informed the client that he had to returnThe tech did some of the preparation work while he was there, which was in addition to the $quote previouslyThe technician was there for hoursWe then reschedule the return visit on Saturday the 30th, days laterThe same technician returned and replaced the 2nd rope kit and pulleyOnce those parts were repaired then he serviced and adjusted the entire coverThe technician was there for hours on SaturdayThe homeowner signed the work order approving the work, labor, material and quote*** then invoiced the client on September 2nd for $which was for both rope kits and pulleys ($x 2)On Monday December 8th I e-mailed the customer that the month old invoice had not been paid and was still dueWe then talked on the phone because he thought the invoice would be for less moneyI explained the cost and he agreed to the total and said he would pay itHe stated he wanted additional work doneI asked that he pay this invoice firstOn December 17th I e-mailed Mr*** again reminding him that we spoke over weeks ago and that he told me he was sending in paymentI asked for an update on the paymentOn December 21st he replied back that he will "have to send payment after HolidaysLooks like second week of January." On January 20th, the 3rd week of January, I again e-mailed him...."Good afternooncold I please get an update on the payment for the invoice from September 2nd for the auto cover repair." He replied days later stating "I'll get a check out this weekend." We never received that checkOn February 9th, over weeks later, I e-mailed him "....we still have not received your paymentyou told me weeks ago that you were sending paymentwhat is the status?" Mr*** never repliedOn Monday, February 16th I again e-mailed the client stating we had been trying to collect on this past due invoice for 1/yearOn multiple occasions we were told that payment was going to be madeI informed him that we would give him until Friday the 20th to pay the invoice otherwise I would be forced to send the account to our attorneyOur company tried to collect and gave the client plenty of time to pay the invoiceOn Friday the 20th Mr *** called our office, swore on the phone to our office manager, told her to call back at 3pm for a debit card number then hung up on herAt 3pm we called him backHe did not answer so our office manager left a messageMr*** did not return on phone callHe then filed a complaint over the weekend*** Pool has been patient in collecting the past due invoice owedWe have a signed work order approving the work and pricingWe have copies of the e-mails from him stating he would payOur office has mailed statementsNot at anytime did he state he would only pay part of the money dueThe customer's auto cover was repaired and he had use of the cover the rest of the summerOne of the complaints is that we did not do additional work other than the auto coverI'm afraid that if we did additional work then we would still be owed that money as wellThe irony is that he stated that he "..was going to pay the majority of the bill but after dealing with people that don't do what they say they are going to do and still feel that they somehow are deserving of respect and payment."We repaired the auto cover but did not receive paymentHe said he was going to pay on multiple occasions but did notWe have been very polite and patient and have waited 1/year for paymentMr*** owes the balance of the invoice $($less the $initial payment)Back in December Mr*** told me that he wants us to do additional work but now thinks we are not deserving of respect or payment????
Initial Business Response /* (1000, 5, 2015/02/23) */
Contact Name and Title: Mike [redacted] VP
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@downespool.com
Mr. [redacted] contacted our company in August of 2014. He scheduled a service call for his auto cover because it was not working as...
well as the air blower. We confirmed a date and time for the morning of August 28th, Thursday. Our cover technician determined the auto cover rope had to be replaced because it was broke. He also determined the blower was not working because the electrical breaker had tripped. He reset the breaker and the blower worked. The technician called the office in order to get an accurate quote for the cover repair. The technician informed Mr. [redacted] that the cost to replace the rope, including the rope kit, end pulley, tax and labor was $443.83. This price was to replace (1) rope kit and (1) pulley. He agreed to the cost. Our technician wrote down the quote on the work order, which was signed by Mr. [redacted]. After the rope was replaced and after the quote had been provided, the technician informed Mr. [redacted] the other rope was starting to tear and probably would break soon. He approved the additional work and paid a $400 deposit. Our technician only had (1) replacement rope kit on his truck and informed the client that he had to return. The tech did some of the preparation work while he was there, which was in addition to the $443.83 quote previously. The technician was there for 2 hours. We then reschedule the return visit on Saturday the 30th, 2 days later. The same technician returned and replaced the 2nd rope kit and pulley. Once those parts were repaired then he serviced and adjusted the entire cover. The technician was there for 2.5 hours on Saturday. The homeowner signed the work order approving the work, labor, material and quote. [redacted] then invoiced the client on September 2nd for $887.66 which was for both rope kits and pulleys ($443.83 x 2). On Monday December 8th I e-mailed the customer that the 3 month old invoice had not been paid and was still due. We then talked on the phone because he thought the invoice would be for less money. I explained the cost and he agreed to the total and said he would pay it. He stated he wanted additional work done. I asked that he pay this invoice first. On December 17th I e-mailed Mr. [redacted] again reminding him that we spoke over 2 weeks ago and that he told me he was sending in payment. I asked for an update on the payment. On December 21st he replied back that he will "have to send payment after Holidays. Looks like second week of January." On January 20th, the 3rd week of January, I again e-mailed him...."Good afternoon. cold I please get an update on the payment for the invoice from September 2nd for the auto cover repair." He replied 2 days later stating "I'll get a check out this weekend." We never received that check. On February 9th, over 2 weeks later, I e-mailed him "....we still have not received your payment. you told me 2 weeks ago that you were sending payment. what is the status?" Mr. [redacted] never replied. On Monday, February 16th I again e-mailed the client stating we had been trying to collect on this past due invoice for 1/2 year. On multiple occasions we were told that payment was going to be made. I informed him that we would give him until Friday the 20th to pay the invoice otherwise I would be forced to send the account to our attorney. Our company tried to collect and gave the client plenty of time to pay the invoice. On Friday the 20th Mr [redacted] called our office, swore on the phone to our office manager, told her to call back at 3pm for a debit card number then hung up on her. At 3pm we called him back. He did not answer so our office manager left a message. Mr. [redacted] did not return on phone call. He then filed a complaint over the weekend. [redacted] Pool has been patient in collecting the past due invoice owed. We have a signed work order approving the work and pricing. We have copies of the e-mails from him stating he would pay. Our office has mailed statements. Not at anytime did he state he would only pay part of the money due. The customer's auto cover was repaired and he had use of the cover the rest of the summer. One of the complaints is that we did not do additional work other than the auto cover. I'm afraid that if we did additional work then we would still be owed that money as well. The irony is that he stated that he "..was going to pay the majority of the bill but after dealing with people that don't do what they say they are going to do and still feel that they somehow are deserving of respect and payment.". We repaired the auto cover but did not receive payment. He said he was going to pay on multiple occasions but did not. We have been very polite and patient and have waited 1/2 year for payment. Mr. [redacted] owes the balance of the invoice $487.66 ($887.66 less the $400 initial payment). Back in December Mr. [redacted] told me that he wants us to do additional work but now thinks we are not deserving of respect or payment????