Downey Games

From: Derick M [redacted] Sent: Thursday, November 05, 2:PM To: [redacted] Subject: Re: regarding complaint filed by Ms [redacted] I am truly sorry for this as I have an outstanding track record with providing top level results to customers [redacted] told me to install the cabinets, even though the shelves were not adjustable, and now she is claiming that is not what she wants I purchased and installed the countertops, which I invoiced her for the labor, and she has yet to pay that balance The texture was touched up as well as the paint The only work that was still to be complete was the floor, doors installed on cabinets and the end shelf, which is very little considering the size of the kitchen The amount left on the projected total is over $3k, in which I still haven't added in the extras for the price difference for the backsplash she chose I am more than happy to resolve any issue that she has but I will not work for free or donate anymore material and labor on the job The pantry floor was completely redone and new hardwood floors put in the pantry through hallway then sealed I have pictures off all this as to support our efforts in taking care of Ms [redacted] Please let me know if you have any questionsThank you, Derick D&D Concepts [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint To date I have paid D & D Concepts $16,on an $18,remodel agreementI do not have flooring, backsplash or cabinet doors and there are still issues with the paint, texture, pantry door and the pantry floorDetails and pictures of all outstanding issues can be provided as necessary After the countertop installation Derick sent his sub-contractor to my house requesting a check from me for installation laborI refused because it is Derick's responsibility to pay his sub-contractors using the money he has already received from meDerick has received almost 90% of the contract amount but has not completed 90% of the workDerick does not respond to text messages or phone calls and at this point all I want is a refund for work he has not completed And to that end, I am available to sit down and discuss the remodel agreement to determine cost of work not completed vsamounts paid to determine a fair refund settlement Regards, [redacted]

I have taken down all cabinets and completely refinished them to her satisfaction I sprayed all the cabinets with another coats of oil base paint to make them nice and smooth I even added crown mold all the way around the upper cabinets We have installed all the new
electrical, lights, countertops and waiting on the vinyl floor to arrive, so we are 90% complete with the kitchen remodel Her plumber is hooking up new sink, faucet, garbage disposal, dishwasher, fridge for ice maker, and water filter system which wasn't included in my bid We have worked really hard to finish her kitchen and provide high quality workI can provide updated pictures as wellIf you have any questions or concerns please call me at ***Thank you,Derick M***

We really have nothing we can add other than to reiterate that it is not possible for our software to perform as alleged by the complaining party.

From: Derick M[redacted] Sent: Thursday, November 05, 2015 2:35 PM To: [redacted] Subject: Re: regarding complaint filed by Ms. [redacted]   I am truly sorry for this as I have an outstanding track record with providing top level results to customers.  [redacted] told me to install the cabinets, even though the shelves were not adjustable, and now she is claiming that is not what she wants.  I purchased and installed the countertops, which I invoiced her for the labor, and she has yet to pay that balance.  The texture was touched up as well as the paint.  The only work that was still to be complete was the floor, doors installed on cabinets and the end shelf, which is very little considering the size of the kitchen.  The amount left on the projected total is over $3k, in which I still haven't added in the extras for the price difference for the backsplash she chose.  I am more than happy to resolve any issue that she has but I will not work for free or donate anymore material and labor on the job.  The pantry floor was completely redone and new hardwood floors put in the pantry through hallway then sealed.  I have pictures off all this as to support our efforts in taking care of Ms [redacted]     Please let me know if you have any questions. Thank you, Derick D&D Concepts [redacted]

As I understand the complaint, he is unhappy because we were unable to immediately assist him in reinstalling our software onto his device. That is true, we haven't any availability as all of our technicians are completely booked for today. I also understand that efforts were made to try and...

schedule him for tomorrow and the complainant refused raising his voice. The complainant was forwarded to a supervisor who again explained the circumstances to the complainant. The complainant remained adamant that it was going to happen today or else he would contact his attorney. Our employees followed our procedure and treated the complainant with more than the level of courtesy he returned. We are still unable to get the software installed today and we are happy to schedule him for the next open appointment time.

Complaint: [redacted]
I am rejecting this response because: your company did indeed caused irreversible damage to my data stored on my computer, no action was taken on your part to correct this, and this needs to be resolved and compensated. I am very sure your telephone lines are recorded and the conversation during this upgrade was recorded, which will verify the information you stated is definitely false. Your staff remotes to my computer and destroyed all of files.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  
To date I have paid D & D Concepts $16,250 on an $18,270.13 remodel agreement. I do not have flooring, backsplash or cabinet doors and there are still issues with the paint, texture, pantry door and the pantry floor. Details and pictures of all outstanding issues can be provided as necessary.  After the countertop installation Derick sent his sub-contractor to my house requesting a check from me for installation labor. I refused because it is Derick's responsibility to pay his sub-contractors using the money he has already received from me. Derick has received almost 90% of the contract amount but has not completed 90% of the work. Derick does not respond to text messages or phone calls and at this point all I want is a refund for work he has not completed.  And to that end, I am available to sit down and discuss the remodel agreement to determine cost of work not completed vs. amounts paid to determine a fair refund settlement.
Regards,
[redacted]