Downing Plumbing, Inc.

Initial Business Response /* (1000, 5, 2015/08/04) */
Contact Name and Title: Dawn Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@theduckteam.com
On 7/25/a Faucet repair was attempted & failed - Estimate was given for replacement options - Which the client declined - On
7/27/the client call our office to voice his dissatisfaction with our service - because of our 100% client satisfaction policy we refunded his money on 7/28/with an apology letter
OFFER:
Initial Consumer Rebuttal /* (2000, 7, 2015/08/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Completely satisfied with resolution
Thank you

Initial Business Response /* (1000, 5, 2015/08/25) */
Contact Name and Title: Dawn Office Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@bfp4me.com
On May 30, client requested service call for water conditioning units checked for correct operation and water tested on well
system
Plumbing Tech checked systems & tested results PPM Hardness - Iron - client also questioned sulfur smell in water which Tech informed client was gas in the well water
For this service client was charged $Service Visit Fee
OFFER:

Initial Business Response /* (1000, 5, 2017/07/20) */
OUR COMPANY INSTALLED YARD AREA DRAIN SYSTEM & STORM SEWER & CATCH BASIN 11/21/16 THRU 12/10/16 FOR THIS CLIENT
THE CLIENT CALLED BACK 4/11/17 & REQUESTED WE MEET WITH THEIR IRRIGATION COMPANY DUE TO LEAKS IN THE IRRIGATION SYSTEM - WE MET...

WITH CLIENT & IRRIGATION COMPANY - WE APPROVED & PAID FOR 3 LEAKS TO BE REPAIR ON IRRIGATION SYSTEM IN ZONES 6 & 7
ON 7/9/17 CLIENT CALLED AGAIN & FAXED ESTIMATE FOR ADDITIONAL REPAIRS OF MOVING 10 SPRINKLER HEADS REQUESTING A CALL BACK FROM MANAGER - GAVE US 2 DAYS TO RESPOND THAN FILED THIS COMPLAINT - THIS WAS NOT FAIR TO OUR COMPANY - WE DID RESPOND TO THIS SITUATION IN APRIL 2017 & WE HAVE SINCE RECEIVED INVOICE FOR ADDITIONAL REPAIRS & SENT $500 PAYMENT TO THEIR IRRIGATION COMPANY