Mr [redacted] , We apologize that you had difficultly getting in touch with our customer care team, and that the refund was delayedAccording to our records, the refund was sent to a Visa card on 7/After it leaves our office, some banks can hold pending credits for 3- business daysPlease let us know if you have not received this refund Respectfully, Olejo Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I have received the refund, but feel a more appropriate apology than another excuse blaming the bank for the delayI was told on June 20th I would receive a refund within 7-business days, when that didn't occur was told by someone named Ashley on July 4th would receive it on July 5th and she would call when it was doneI never received a call and had to check my bank account to find out refund was done on July 18th But as you stated if the refund is done than for you your issue is resolved Regards, Mr [redacted]
WORST CUSTOMER SERVICE EVER!!! Ordered ottomans 3/25/ [redacted] set up delivery on 4/22/They gave me a minute call before arrivalMy son was enroute to sign and receive packages They came before my son got thereLeft $purchase at back doorNo one there to sign or inspect packagesUnpacked boxes, first ottoman fine Second ottoman had tear in leatherNoticed as I was unpackingImmediately repackaged after taking pictures of tearNot paying this much money for damaged furniture Called Olejo on 4/25/sent pics via emailNo responseEmailed Olejo 10+ times for resolution Wanted replacementThey sent me a copy of the delivery slip on May They said I SIGNED THE DELIVERY SLIP AND CHECKED THAT I INSPECTED THE MERCHANDISE AND IT WAS IN GOOD CONDITION I NOR MY SON WAS THERE, NO ONE WAS THERER&L CARRIERS LEFT THE MERCHANDISE AT MY BACK DOOR!!! AND THE DELIVERY DRIVER FORGED A SIGNATURE THAT IS NO WHERE NEAR READABLE OR RECOGNIZABLE!!!!!!!! I'm sure he was in a hurry and had more deliveries, but this was unacceptable They continued to call me a liar, believed delivery slip and REFUSED TO REPLACE DAMAGED OTTOMANTHEY GAVE ME AN ULTIMATUM 10% OFF DAMAGED PIECE OR RETURN FOR REFUND WOULD NOT REPLACE HORRIBLE HORRIBLE CUSTOMER SERVICE WORST I HAVE EVER ENCOUNTED!!!! CUSTOMER SERVICE SUPERVISORS AS I WAS TOLD, SAID THEY WERE OUT OF HOUSTON, TXBUT CALLED ME WITH CINNCINATTI, OHNUMBERS BUYER BEWARE: DO NOT PURCHASE FROM OLEJO!!!!!!!!!!!!!!!!!
Purchased risers for our new bed to raise it off the floor and upon receipt, they were not tall enoughContacted Olejo, Inc and told them that the risers did not work for me and that I wanted to return themThey said they wanted picturesSent them pictures, and they claimed they didn't understand what I was sayingSent more pictures...and nothingI did not receive a call back, the phone just ring and ringLeft messages when an answering machine picked up and the messages went unansweredFinally returned the risers to the same shipping address and years later...nothing! Very shady businessNever received a refund on any portion of the $spentWOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!! Horrible customer service!!!
Dec. 2013 I ordered 2 Lane recliner chairs. It took 2 months to get them. Then I had to file a warranty claim on both for poor lumbar support padding and foot rest mechanism problem. Two months later they sent a man to add padding and order a new foot rest part.
Then again in August of 2014 I needed to file a claim again. They him med and hawes for months. They contacted Lane and new chairs were to be made. Months later and multiple calls and emails, they made 1 chair. They make replacement chairs as time permits. Only 1 chair. Still waiting delivery of it. The second chair will come in approximately 8 weeks. That is 8 weeks to make 1 chair.
Satisfaction Garrentee! Not for me. Would not refund my money when asked several times. It is now May 2015.
DO NOT USE THIS COMPANY
We apologize that you had difficultly getting in touch with our customer care team, and that the refund was delayed. According to our records, the refund was sent to a Visa card on 7/13. After it leaves our office, some banks can hold pending credits for 3-5...
business days. Please let us know if you have not received this refund.
Respectfully,
Olejo Customer Care
Purchased 4 risers for our new bed to raise it off the floor and upon receipt, they were not tall enough. Contacted Olejo, Inc and told them that the risers did not work for me and that I wanted to return them. They said they wanted pictures. Sent them pictures, and they claimed they didn't understand what I was saying. Sent more pictures...and nothing. I did not receive a call back, the phone just ring and ring. Left messages when an answering machine picked up and the messages went unanswered. Finally returned the risers to the same shipping address and 3 years later...nothing! Very shady business. Never received a refund on any portion of the $98.00 spent. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!! Horrible customer service!!!
WORST CUSTOMER SERVICE EVER!!! Ordered 2 ottomans 3/25/16.
[redacted] set up delivery on 4/22/16. They gave me a 30 minute call before arrival.
My son was enroute to sign and receive packages. They came before my son got there. Left $855.00 purchase at back door. No one there to sign or inspect packages.
Unpacked boxes, first ottoman fine. Second ottoman had tear in leather. Noticed as I was unpacking. Immediately repackaged after taking pictures of tear. Not paying this much money for damaged furniture. Called Olejo on 4/25/16 sent pics via email. No response. Emailed Olejo 10+ times for resolution. Wanted replacement. They sent me a copy of the delivery slip on May 3. They said I SIGNED THE DELIVERY SLIP AND CHECKED THAT I INSPECTED THE MERCHANDISE AND IT WAS IN GOOD CONDITION. I NOR MY SON WAS THERE, NO ONE WAS THERE. R&L CARRIERS LEFT THE MERCHANDISE AT MY BACK DOOR!!!
AND THE DELIVERY DRIVER FORGED A SIGNATURE THAT IS NO WHERE NEAR READABLE OR RECOGNIZABLE!!!!!!!! I'm sure he was in a hurry and had more deliveries, but this was unacceptable. They continued to call me a liar, believed delivery slip and REFUSED TO REPLACE DAMAGED OTTOMAN. THEY GAVE ME AN ULTIMATUM 10% OFF DAMAGED PIECE OR RETURN FOR REFUND. WOULD NOT REPLACE. HORRIBLE HORRIBLE CUSTOMER SERVICE. WORST I HAVE EVER ENCOUNTED!!!! CUSTOMER SERVICE SUPERVISORS AS I WAS TOLD, SAID THEY WERE OUT OF HOUSTON, TX. BUT CALLED ME WITH CINNCINATTI, OH. NUMBERS. BUYER BEWARE: DO NOT PURCHASE FROM OLEJO!!!!!!!!!!!!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I have received the refund, but feel a more appropriate apology than another excuse blaming the bank for the delay. I was told on June 20th I would receive a refund within 7-10 business days, when that didn't occur was told by someone named Ashley on July 4th would receive it on July 5th and she would call when it was done. I never received a call and had to check my bank account to find out refund was done on July 18th.
But as you stated if the refund is done than for you your issue is resolved
Regards,
Mr. [redacted]
Mr [redacted] , We apologize that you had difficultly getting in touch with our customer care team, and that the refund was delayedAccording to our records, the refund was sent to a Visa card on 7/After it leaves our office, some banks can hold pending credits for 3- business daysPlease let us know if you have not received this refund Respectfully, Olejo Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I have received the refund, but feel a more appropriate apology than another excuse blaming the bank for the delayI was told on June 20th I would receive a refund within 7-business days, when that didn't occur was told by someone named Ashley on July 4th would receive it on July 5th and she would call when it was doneI never received a call and had to check my bank account to find out refund was done on July 18th But as you stated if the refund is done than for you your issue is resolved Regards, Mr [redacted]
WORST CUSTOMER SERVICE EVER!!! Ordered ottomans 3/25/ [redacted] set up delivery on 4/22/They gave me a minute call before arrivalMy son was enroute to sign and receive packages They came before my son got thereLeft $purchase at back doorNo one there to sign or inspect packagesUnpacked boxes, first ottoman fine Second ottoman had tear in leatherNoticed as I was unpackingImmediately repackaged after taking pictures of tearNot paying this much money for damaged furniture Called Olejo on 4/25/sent pics via emailNo responseEmailed Olejo 10+ times for resolution Wanted replacementThey sent me a copy of the delivery slip on May They said I SIGNED THE DELIVERY SLIP AND CHECKED THAT I INSPECTED THE MERCHANDISE AND IT WAS IN GOOD CONDITION I NOR MY SON WAS THERE, NO ONE WAS THERER&L CARRIERS LEFT THE MERCHANDISE AT MY BACK DOOR!!! AND THE DELIVERY DRIVER FORGED A SIGNATURE THAT IS NO WHERE NEAR READABLE OR RECOGNIZABLE!!!!!!!! I'm sure he was in a hurry and had more deliveries, but this was unacceptable They continued to call me a liar, believed delivery slip and REFUSED TO REPLACE DAMAGED OTTOMANTHEY GAVE ME AN ULTIMATUM 10% OFF DAMAGED PIECE OR RETURN FOR REFUND WOULD NOT REPLACE HORRIBLE HORRIBLE CUSTOMER SERVICE WORST I HAVE EVER ENCOUNTED!!!! CUSTOMER SERVICE SUPERVISORS AS I WAS TOLD, SAID THEY WERE OUT OF HOUSTON, TXBUT CALLED ME WITH CINNCINATTI, OHNUMBERS BUYER BEWARE: DO NOT PURCHASE FROM OLEJO!!!!!!!!!!!!!!!!!
Purchased risers for our new bed to raise it off the floor and upon receipt, they were not tall enoughContacted Olejo, Inc and told them that the risers did not work for me and that I wanted to return themThey said they wanted picturesSent them pictures, and they claimed they didn't understand what I was sayingSent more pictures...and nothingI did not receive a call back, the phone just ring and ringLeft messages when an answering machine picked up and the messages went unansweredFinally returned the risers to the same shipping address and years later...nothing! Very shady businessNever received a refund on any portion of the $spentWOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!! Horrible customer service!!!
Mr. [redacted],
Again, if the refund has not been processed on your end, please let us know. Our records show this issue is resolved.
Dec. 2013 I ordered 2 Lane recliner chairs. It took 2 months to get them. Then I had to file a warranty claim on both for poor lumbar support padding and foot rest mechanism problem. Two months later they sent a man to add padding and order a new foot rest part.
Then again in August of 2014 I needed to file a claim again. They him med and hawes for months. They contacted Lane and new chairs were to be made. Months later and multiple calls and emails, they made 1 chair. They make replacement chairs as time permits. Only 1 chair. Still waiting delivery of it. The second chair will come in approximately 8 weeks. That is 8 weeks to make 1 chair.
Satisfaction Garrentee! Not for me. Would not refund my money when asked several times. It is now May 2015.
DO NOT USE THIS COMPANY
Mr. [redacted],
We apologize that you had difficultly getting in touch with our customer care team, and that the refund was delayed. According to our records, the refund was sent to a Visa card on 7/13. After it leaves our office, some banks can hold pending credits for 3-5...
business days. Please let us know if you have not received this refund.
Respectfully,
Olejo Customer Care
Purchased 4 risers for our new bed to raise it off the floor and upon receipt, they were not tall enough. Contacted Olejo, Inc and told them that the risers did not work for me and that I wanted to return them. They said they wanted pictures. Sent them pictures, and they claimed they didn't understand what I was saying. Sent more pictures...and nothing. I did not receive a call back, the phone just ring and ring. Left messages when an answering machine picked up and the messages went unanswered. Finally returned the risers to the same shipping address and 3 years later...nothing! Very shady business. Never received a refund on any portion of the $98.00 spent. WOULD NOT RECOMMEND THIS COMPANY TO ANYONE!!!! Horrible customer service!!!
WORST CUSTOMER SERVICE EVER!!! Ordered 2 ottomans 3/25/16.
[redacted] set up delivery on 4/22/16. They gave me a 30 minute call before arrival.
My son was enroute to sign and receive packages. They came before my son got there. Left $855.00 purchase at back door. No one there to sign or inspect packages.
Unpacked boxes, first ottoman fine. Second ottoman had tear in leather. Noticed as I was unpacking. Immediately repackaged after taking pictures of tear. Not paying this much money for damaged furniture. Called Olejo on 4/25/16 sent pics via email. No response. Emailed Olejo 10+ times for resolution. Wanted replacement. They sent me a copy of the delivery slip on May 3. They said I SIGNED THE DELIVERY SLIP AND CHECKED THAT I INSPECTED THE MERCHANDISE AND IT WAS IN GOOD CONDITION. I NOR MY SON WAS THERE, NO ONE WAS THERE. R&L CARRIERS LEFT THE MERCHANDISE AT MY BACK DOOR!!!
AND THE DELIVERY DRIVER FORGED A SIGNATURE THAT IS NO WHERE NEAR READABLE OR RECOGNIZABLE!!!!!!!! I'm sure he was in a hurry and had more deliveries, but this was unacceptable. They continued to call me a liar, believed delivery slip and REFUSED TO REPLACE DAMAGED OTTOMAN. THEY GAVE ME AN ULTIMATUM 10% OFF DAMAGED PIECE OR RETURN FOR REFUND. WOULD NOT REPLACE. HORRIBLE HORRIBLE CUSTOMER SERVICE. WORST I HAVE EVER ENCOUNTED!!!! CUSTOMER SERVICE SUPERVISORS AS I WAS TOLD, SAID THEY WERE OUT OF HOUSTON, TX. BUT CALLED ME WITH CINNCINATTI, OH. NUMBERS. BUYER BEWARE: DO NOT PURCHASE FROM OLEJO!!!!!!!!!!!!!!!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
[Provide details of why you are not satisfied with this resolution.]
I have received the refund, but feel a more appropriate apology than another excuse blaming the bank for the delay. I was told on June 20th I would receive a refund within 7-10 business days, when that didn't occur was told by someone named Ashley on July 4th would receive it on July 5th and she would call when it was done. I never received a call and had to check my bank account to find out refund was done on July 18th.
But as you stated if the refund is done than for you your issue is resolved
Regards,
Mr. [redacted]